We're continuing fulfillment of rewards for North and South America backers, and we have confirmation that the last of the US made product (Paint, Bones Minis, and crystals) are in Customs for both the UK ad AU Hubs. We are communicating with these hubs twice weekly for updates and to ensure smooth fulfillment.
And now the Errors and Apology.
We saw in the comments that several people were reporting that some of the Stairs tiles advertised as included in the Core Set weren't there, and we looked into it, digging through around 2,000 emails back and forth to find out what happened.
Turns out, they're correct, and it's our error. We did not instruct the factory to include the tiles in the core set at all, and we didn't take that error into account when ordering the remaining components (the Stairs sets that would go out to retail). As a result, we simply do not have the inventory necessary to add that to all rewards that should have gotten it.
We're very sorry that this has happened, and we want to find a way to make good on this.
We have decided to offer all backers to the Kickstarter a 20% discount on a purchase on secretweaponminiatures.com - this can be used on Realms Product (The stuff from this KS) when it goes on the website in June, (after fulfillment) or on our paints, bases, or anything else. The code can only be used once per backer, and only from today, through July 31, 2018. If fulfillment is prolonged (unlikely) and the product is not available on the website by June, we can extend this.
To take advantage of this, on the Checkout screen, under Step 2 (Payment) you will see a spot for a Discount Coupon Redemption Code. For that code type or Copy/Paste in the following
This can be combined with Gift Certificates, if you have any, and is valid overseas as well.
In addition, we have a slight goof with the Dungeon Mine Entrance. There was only supposed to be one per Core Set, and one per starter Set, but there are now Two Per Core Set. As a result of this, we are giving everyone who paid for a second Dungeon Mine Entrance a credit for the cost of tile in the Pledge Manger a $4 rebate.
And as if that's not enough, we also have a similar issue with Orc Warrens, where we offered them through the PM as Orc Warrens One and Orc Warrens Two, and we received only a set of both combined - again, due to unclear instructions on our side. So backers who requested OW1 will also get OW2 for free, and those who requested OW2 will get OW 1 for free. So again, we are offering $6 rebates for those who paid for something that everyone else is getting for free.
These rebates will be printed on your packing lists, if you're one of the backers to whom this applies.
Once again, we're very sorry that this has happened. We still believe that we are delivering a top-notch product and we will work to earn your loyalty and future support. If anyone would like to address these problems, or other problems, Bryan can be reached directly at bryan (at) secretweaponminiatures (dot) com or through the Kickstarter site using the feature to contact the creator.