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Guindyloo last won the day on November 14 2017

Guindyloo had the most liked content!

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46034 Deity

About Guindyloo

  • Rank
    Xenomorph Queen
  • Birthday 08/22/1982

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    instagram: https://www.instagram.com/guindyloo/ facebook: https://www.facebook.com/jennifer.bland.75

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  • Gender
  • Location
    New Orleans
  • Interests
    I like xenomorphs, painting minis and a certain goblin

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  1. Guindyloo

    2019 ReaperCon Hotel Information

    I really wish y'all wouldn't inform people what they are or are not allowed to be upset about. It's fine if it's not an issue for you, and you're more than welcome to state your opinion of not being upset about it, but it's honestly unreasonable to assert your feelings on the matter onto other people. Reaper advertised free items both here and on facebook, if they have decided to back out of something that they have already advertised, then they should be expected to answer for that. They don't need anyone to answer or apologize on their behalf. If people are being nasty, that's a different thing, but again, Reaper is responsible for their own customer service and people who are upset about possibly having been misled, even if you think it's a small thing, it's Reaper's responsibility to handle it. Being told or having it implied by a fellow customer that you are not allowed to be upset about something simply because they're not upset about it is never going to make anyone less upset. So, @Reaper Ron or @ReaperAHawk can you please confirm that the items that were advertised both here and on the Reapercon facebook page as being included with booking at the convention venue will no longer be included for the customers who have already filled the available room blocks? If it is the case that those items will no longer be included, then please confirm what WILL be included so that people know what to expect and are not left to speculate what may or may not be true.
  2. Guindyloo

    Brush Questions

    I know a lot of people promote using as big of a brush as you're comfortable with, but generally that statement is solely in promotion of using bigger brushes; if the largest brush you're comfortable with just so happens to be a small brush, that's ok too. The key is to try different things to learn what works best for you, rather than just switching to something that works for other people because they say it's better. There is no one size fits all brush and just like you use a different brush for a different technique like drybrushing, there's nothing wrong with using a smaller or larger brush for other techniques or areas on a figure. After being told for a long time that I needed to paint with larger brushes, which I found clunky and messy, I finally stopped listening and now I use a Ro&Co 3/0 for nearly everything, including the 1/12 scale bust I recently painted. It's what I'm comfortable with and it's what works for me. I think there's a tendency in the hobby community to diagnose non-existent problems and treat them with other people's personal preferences. If you're having trouble with paint drying on your brush, then you may need a larger brush. You also may need a different paint or to thin your paints differently or a different additive or a different palette or a different method. As a rule, these things should be suggestions, not answers. I also think it's important to note that skill is in the hand and mind, not in the brush. Good and appropriate tools will help you to develop skill more easily, and certainly bad tools can be a hindrance, but good tools do not contain any magic that will replace building skill.
  3. Guindyloo

    Reapermini New Site Layout

    I would assume, but couldn't confirm without doing so, that the way to add a new saved address is by placing an order. If you put something in your cart and then go to checkout, you will see either the option to select your saved address or to enter in a new one. I assume once the order processes, that would add the new address into your saved addresses.
  4. I let @Chris Palmer know already, but just so everyone in my group is aware, I'm going to try to get the box out in the next couple of days, but it is very likely that I will not be able to send it out until the weekend.
  5. Guindyloo

    Reapermini New Site Layout

    I appreciate it, kit. My irritation was nothing against you, but this has become Reaper's MO to make changes that directly affect customers without any prior notification that it's happening and I'm genuinely just really tired of the poor communication. This would have been much smoother on everyone's part, especially for you, if an announcement would have been made on the front page/news section/all of Reaper's social media a few days prior to say that the changeover was happening soon (even if a specific date could not be given for whatever reason) and give customers at least very general expectations and instructions on what to do if something went awry. Instead, as usual, it was just done and an information thread had to be started by a customer. Things go wrong sometimes and that's perfectly understandable, but this is just another instance in a long and continually growing list where Reaper should have communicated beforehand and didn't and that is very frustrating.
  6. Guindyloo

    Reapermini New Site Layout

    My account appears to just be gone - along with my $150 account credit. Zero warning before doing something like this? ZERO? Are you serious? I don't even care what the new site looks like, I care that you nuked my account without any warning on a holiday. I don't have time to deal with this right now. Reaper's lack of communication gets worse and worse and worse.
  7. Yeah that was me, got my email/tracking. Wave 1, locked in on 9/11.
  8. I just received the email.
  9. I have not yet received an email, but pledge manager is giving me a tracking number. Wave 1, locked in 9/11/17 mid-day.
  10. I don't think you should do that. It looks like all this time it was your poking that was delaying things.
  11. I'm going to put this on my resume.
  12. Reaper is not small. They haven't been for some time. Any company pulling in millions of dollars in a kickstarter is no longer small. Just because you prefer to keep your staff small does not mean that you're a small business no matter how much you insist that you are. They are one of the largest companies in the business. Much of their communication issues are caused by their insistence on running like a small business even though they have outgrown that business model. And just to reiterate, the problem is not that there isn't a designated individual to distract everyone from the fact that the engine's smoking. The problem is that the engine's smoking.
  13. Reaper is awesome at illustrating my points. 10/10
  14. I think you're misreading some of what I wrote. I'm suggesting a "dedicated, full-time social media presence," the meaning there being staff of whatever necessary number that is only dedicated to social media. The "People from different departments come in" that you describe is what currently occurs in that different staff members pop onto social media from time to time to put up pictures or make comments. It is my fully unofficial understanding that their company policy is not to give answers to anything without official authorization, thus why you mostly get zero answers or non-answers. I think that you're ascribing actions to certain individuals when I'm talking about overall company decisions. These issues persisted before any prior employees left the company, it just wasn't as obvious because there was more of a presence here on the forum and in the kickstarter comments, but most information that was given was non-answers that at least made some people feel more like someone was listening, but didn't really address the overarching issues that I'm talking about.
  15. IMO Reaper has always had a communication/PR problem due to the way that they choose to structure the dissemination of information. ie. We can't post an update because it's not update day. We can't give an official answer to your question until we discuss it at our weekly meeting....but then we probably won't answer it after that either. When someone is unhappy with the service or product they've received, they are left to argue with other customers about it until the point that the exchange reaches a level of hostility that a Reaper representative only then steps in to lock, delete, or remove the altercation from visibility, but the original complaint is still rarely directly addressed and so the only result is that the person that was angry is not only still angry, they're additionally angry at the people that argued with them and that they were just left by Reaper to be yelled at by random people on their forum/facebook/kickstarter comment section/twitter, etc. One of the biggest mistakes there is the under-utilization of social media and neglecting to cross-post across all platforms. Reaper instead treats social media like a quirky platform for them to make fun cameos on or drop hints/make semi-official teaser announcements on or drop exclusive contests that customers have to be in the know to participate in. In Current Year, that's a horrible misuse of social media. One only needs to check out any mildly successful streamer to see how social media should be utilized - you don't post about something in one place without mentioning/linking to it in all of the other places. You don't drop official info into an hour long livestream without accompanying it with an official text announcement across the other platforms. (That's not anything against the Reaper Live broadcast, which I enjoy very much. Though I would enjoy it more if they sorted out their ear-blasting audio issues - seriously, RIP headphone users whenever they switch over to that abysmal copyright free dance music they've inexplicably chosen to burst my eardrums with for every cutaway.) Social media should never be abandoned the way that Reaper abandons theirs. Angry/upset/concerned customers shouldn't be left to defend themselves against other angry/upset/concerned customers. Just like you wouldn't allow an altercation to go on unaddressed in a physical store, you shouldn't leave such things to work themselves out on your official social media pages because it won't ever be worked out because social media fosters a hostile environment that rewards snarky, irrational, abusive, biased and bullying comments with likes. That's the reality of social media, (and I know some of you like to say that you don't participate in social media, but that's what an online forum like this one is, the more current iterations of social media just happen to have embraced brevity over the long form text of a message board,) and we're all guilty of that behaviour in our current society where every person and company is expected to have an online presence. Customer service is no longer just about standing behind your products and righting any mistakes that occur, it has evolved to require much more than that and Reaper put themselves in that position, so they can't just keep sticking their toe in the murky waters of social media, they need to fully dive in with a dedicated full-time social media presence that is trained and authorized to make sure that any situation that can be dealt with is and upset customers are turned into happy customers instead of ex-customers. ETA: I wasn't expecting quite so positive of a response to this post. @Reaper Ron I know y'all are busy but I think this is a significant enough number of likes that y'all should be aware of what people are thinking.