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ladystorm

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Everything posted by ladystorm

  1. Kickstarter problem.

    As stated in the Kickstarter Update, this is the number one complaint we receive. You are not using the same email address in the pledge manager that you did on Kickstarter. Reread the update for instructions on how to correct this. If you have followed those instructions and still have issues, send the email to help@reapermini.com including all email addresses used and identify which project you are referring to (Bones 4?).
  2. In an effort to reduce confusion by people seeking information and asking on topic questions, we are creating two threads for our Bones 4 Kickstarter. This is the thread for conversations, enthusiasm, and commentary. This thread will be lightly moderated to ensure forum rules are followed and specific questions may be relocated to the Official Information thread. Link to project: https://www.kickstarter.com/projects/1513061270/reaper-miniatures-bones-4-mr-bones-epic-adventure
  3. This is the current thread for Bones minis we would like to see. As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. DO NOT post images it would make compiling this into a list much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Off Topic Chatter and general sillyness will be removed. thank you.
  4. Minis we would like to see

    This is the current thread for fantasy minis we would like to see. As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. DO NOT post images it would make compiling this into a list much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Off Topic Chatter and general silliness will be removed. thank you.
  5. This is the current thread for Chronoscope minis we would like to see. As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. DO NOT post images it would make compiling this into a list much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Off Topic Chatter and general silliness will be removed. thank you.
  6. 12 Days of Reaper Begins December 6th!

    No, the fix will not go back and edit the order details on your account page or correct the information on your receipt. I manually went through all orders placed since midnight and added the note to the order pullers to include the correct model. Very sorry you can't see this until your order arrives.
  7. 12 Days of Reaper Begins December 6th!

    There was a typo in the code. It has been fixed. All orders placed before the fix were manually corrected
  8. Reaper Bones 4: Information Thread

    December Update: Fungus Among Us! Happy Holidays everyone! As we prepare to wrap up 2017, we want to thank everyone for a great year! Apologies for being a little behind on this update, as we're simply swamped with our annual 12 Days of Reaper Promotion. Shameless plug: be sure to check out the 12 Days of Reaper holiday promotion where we’ll be giving away a FREE miniature every day for 12 days. More details at www.reapermini.com! Now to the important stuff. Reaper Pledge Manager Again, we want to remind all backers to please check your Reaper Pledge Manager "Completed Orders" (The Completed orders link appears in the upper right corner after you log in here https://ks.reapermini.com/bones4) . Be sure you see at least one order locked in there. Only about 62% of you have locked anything in, and we want to make sure you don't forget! If you do not see a Completed Orders link, you still need to lock in your selections. Remember, you can lock in more than one order, so there's no penalty to locking in now - in fact, because we generate our shipping charges live from the US, UK, or AU Carrier services, waiting could raise your postal rates, causing you to owe! If you see at least one order under Completed Orders, then you're fine. But if there's no Completed Orders link (in the upper corner by your account details), then we will need you to remember to lock in. The Reaper Pledge Manager link is https://ks.reapermini.com/bones4 Also an important note that seems to confuse people - No pledge level automatically includes *anything*. If you want a Core Set, you must select it, no matter which level you pledged under. If you want to spend your pledge on other rewards and not get a Core Set, that's OK, too, but nothing will be added to your cart for you, ever. Pledge Manager Login Emails We repeat this a lot, but it is literally the most common problem we see in our inboxes, so we will continue to repeat it: It is mandatory that, when you log in to the pledge manager, you use the same email address that you use to login to your kickstarter account. The only way we know which pledge was yours was by matching those emails. If you log in with a different email, your pledge credit will not be applied to your order, and you will be charged higher prices for your rewards. You can resolve this in one of two ways. You could create a second login with the correct email address. Or, you could login, go to account details, and change your email address to the one you use on Kickstarter.com. Then log out and back in. Other Problems If you have other problems, please email us at help@reapermini.com. Be sure to specify what project you're having a problem with. That same help desk handles all customer service for all of Reaper's retail and consumer orders, as well as our previous projects, so they need your help knowing how to best help you. Please do not include screenshots, as we have stringent security protocols which filter out attachments and delete the messages containing them. Previews: Fungus Among Us! This update we have photos of some of the greenstuff sculpts from the Darkreach Expansion. First up is the Shrieking Fungus sprue. I hope Sir Forscale is tiptoeing around those guys. You may notice that we’re now giving you three Shrieking Fungus models now, rather than the two shown in the Kickstarter. Yay! Merry Christmas! Next is the Acidic Ooze model sculpted by Bob Ridolfi. This will be produced in translucent smoky gray. Here is one of the Killer Fungus models sculpted by Bob Ridolfi. When these are produced they’ll be shot in translucent purple. Finally, here’s the awesome Carnivorous Pudding mini, sculpted by Julie Guthrie. The Carnivorous pudding will be cast in translucent gray, and fits nicely on a 3” round gaming base. Reaper Pledge Manager Power-Ups We’ve pleased to announce that we’ve added the Hot Lead DVD bundle into the Reaper Pledge Manager! This amazing bundle features 5 instructional DVDs by award-winning painter Laszlo Jakusovszky. These fantastic DVD sets are in the Reaper Pledge Manager along with several other Darksword Miniatures Painting DVD bundles. And they’re at a great price! Convention Schedule Reaper will have a Sales Booth and a Paint and Take at PAX South in San Antonio, TX January 12-14. If you're able to attend that event and want to paint a free Bones mini, shop with us, or just say, "Hello!", stop on by! Update Schedule The next scheduled Update will be Friday December 15. Thanks! ~Reaper
  9. This is the Bones 4 Information Thread. In an effort to reduce confusion by people seeking information and asking on topic questions, we are creating two threads for our Bones 4 Kickstarter. This is the thread for information and questions. This thread will be moderated to ensure forum rules are followed. Posts of chatter and enthusiasm will be relocated to the Enthusiasm and Commentary Thread. https://www.kickstarter.com/projects/1513061270/reaper-miniatures-bones-4-mr-bones-epic-adventure?ref=profile_created 170722 - Reaper Bones 4 KickStarter Film V1-2.mp4
  10. 12 Days of Reaper Begins December 6th!

    cat dragon is cast as one piece 12 day models are NOT available for individual purchase.
  11. 12 Days of Reaper Begins December 6th!

    With the shear volume of orders on a daily basis and the hours worked by those who answer emails, the logistics for combining orders is beyond what we can offer for our customers.
  12. Nativity Box Set Question

    It will be continually available. This is not a seasonal released item.
  13. Reaper Bones 4: Enthusiasm and Commentary Thread

    Yes, it is in process. Handing it off to new staff is delaying things. After lunch mtg to get it approved, then it should go out barring major rewrites.
  14. 12 Days of Reaper 2017

    It’s the most wonderful time of the year! And we're celebrating the Holidays with free miniatures! Free Miniatures? Absolutely! During our 12 Days of Reaper promotion, running December 6th through the 17th, you'll receive the FREE Miniature of the Day for each qualifying order of $40 (in your local currency - USD, GBP, Euro, AUD) or more placed right here on www.reapermini.com! And what's more, for each $40 you spend, you'll receive an additional copy of that Miniature of the Day - $80 for two, $120 for 3, etc. there's no need to place multiple orders on the same day! The FREE Miniature of the Day is automatically added to your cart...you don't have to to anything else. And just to be clear, we define the date that any Free Miniature of the Day is available as 12:00AM CST to 11:59PM CST. So if you live in a different part of the world please make sure you place your order based on the Central Standard Time dating. Each miniature of the day is a metal, unpainted miniature. Some assembly may be required.
  15. Have you been Naughty or Nice?

    hmm, we haven't done a stocking promotion since prior to 2014...
  16. Have you been Naughty or Nice?

    Yes, they stack.
  17. December specials?

    I built a few hundred. There were multiple cases of ten remaining when I was there this morning. What happens is people put things in their cart and don't check out. Carts get cleared and the items that are still on our shelf no longer appear as able to be sold as they are not added back into inventory. (Reasons exist for this method) Customers cry why are you out of stock. We probably aren't but I'm not working until my weekend is over. I'll perform physical inventory on Monday and adjust quantities then.
  18. 77009: Werewolf restock?

    It will be several more months.
  19. Reaper Bones 4: Enthusiasm and Commentary Thread

    Updates will continue as scheduled.
  20. Troll Slayer Sophie 01442 vs 77370

    Same sculpt, different mediums. 014xx SKUs are special edition models that are available year round.
  21. December specials?

    Same molds, same size.
  22. December specials?

    The announcements for our Black Friday and December promotions should be made in the next day or so. I believe we were waiting on a painted mini picture or two for the graphics
  23. Reaper Bones 4: Information Thread

    No. All rewards ship at the same time. We do not split rewards order shipments.
  24. Models with multiple weapons?

    These models come with a sprue that includes all of the weapon options shown. Assembly required on these models.
  25. Reaper Bones 4: Enthusiasm and Commentary Thread

    This thread is for Reaper's Bones 4 Kickstarter. Off topic posts are removed.
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