ladystorm

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Everything posted by ladystorm

  1. I believe the plan is that there will be a date when prices increase online before tickets are discontinued online and walk in pricing is an even higher price. The plan may have altered since I was last updated
  2. fulfilling

    Shipping notification will be delivered to the email address on your pledge manager account. We have not yet been informed that packages have begun to ship.
  3. This is an informational only thread. Chatter will be culled. US Zone Shipping Complete! Questions, Help, Europe and Pacific Status! 0 Comments Like Like the title says, we're done shipping US Zone rewards! (well, there's a few that had problems that needed resolving, but less than a dozen out of 10,000). Now that US Zone fulfillment is concluded, it’s important for us to address a few things. First and foremost, THANK YOU from all of us at Reaper for your patience while we worked through the delays and tribulations of fulfillment. We know that it wasn’t always easy, and sometimes there was a great deal of frustration, but we made it! We truly could not have accomplished all of this without your support. Pacific Zone and Europe Zone Fulfillment Status and Timelines Before we pulled ANY US Zone orders, we made sure that all Pacific Zone and Europe Zone rewards were loaded onto containers to ship to their respective hubs. We have 2 containers heading for ports in the UK and Australia. We cannot predict with certainty how long these will take to clear their respective Customs centers, so it is difficult to give a precise timeline. Aetherworks of Sydney, Australia will be handling our to the Pacific Zone, and they are currently expecting to be able to begin shipping sometime in July. RHQ Zombie Co Ltd of Nottingham, UK will be handling our to the Europe Zone and they are also expecting to be able to begin shipping sometime in July. In both cases, you will be notified via email by the shipper with a tracking number. We will keep you informed of any changes. And now, we're going to talk about the most common questions and problems you've been emailing us about, and how to help us help you out. My Shipment was Lost or Stolen Your tracking information says that the package was delivered, but you do not have it. You must open a claim (sometimes called a Trace Process) with the carrier for a stolen or mis-delivered package. Once you have done so, contact us at help@reapermini.com with your order number , name, tracking number as shown on your pledge manager, and any claim # or confirmation # provided, and we will follow up. You can Open such a claim at the link below - simply provide the information requested and follow all necessary steps. https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1 If it becomes necessary to send a second shipment, we may request a new delivery address for your replacement shipment, to help ensure proper delivery. I have no Shipping/Tracking e-mail You can find your tracking number on the Pledge Manager. Simply log in, and it will be in the right hand column above your itemized list of rewards. If no tracking number shows up, please contact us at help@reapermini.com and we will try to get it sorted out as fast as we can. Be sure to include: Your Order Number as shown in the Pledge Manager (Not your backer number) Your full name as shown in the Pledge Manager Your shipping address as shown in the Pledge Manager Do not include any attachments or screenshots unless we ask for them. Attachments are incredibly insecure, and we do not open attachments from untrusted and unknown sources. Emails with unsolicited attachments will be deleted without being read. My Tracking Information has stopped Updating Your package has been sitting in Chicago, IL for days/weeks with a status of "Package departed international carrier facility" or similar. (This is common for International Backers.) Unfortunately, we cannot guarantee the accuracy of the "status" of your package, and it is especially well known that some National Postal Systems do not integrate their data well with the US Post. So for some customers Tracking will end once it leaves the US (or reaches Chicago), and you may not even receive an update that it has arrived in your country. The notice you have "Departed for International Carrier Facility" means it has been handed over to your National Postal Service, (or at least was loaded on a plane to go to your country's post) and in many cases, tracking simply stops there. You may ask of your National Post if they can locate the parcel for you, but not all tracking numbers provided by the US Postal System are considered valid numbers by all international carriers. Be aware that we have access to the same data that you do, and as we no longer have the packages we have no more data than you have. I Ordered the Fat Dragon PDFs and there are none in my box We had a set of 4 FREE downloadable Dungeon Tile PDFs, provided by Fat Dragon Games, available through the Pledge Manager. To receive these items, backers needed to click the download links in the descriptions within the Pledge Manager. We also made these links available in Update #74 On June 10, 2016. EZ Tiles: Dungeons 1 FREE PDF http://www.rpgnow.com/browse.php?discount=909bd1b4f9&affiliate_id=25275 EZ Tiles: Village Streets 1 FREE PDF http://www.rpgnow.com/browse.php?discount=909c55bc4b&affiliate_id=25275 EZ Tiles: Wilderness Ruins FREE PDF http://www.rpgnow.com/browse.php?discount=909d174ff1&affiliate_id=25275 Ravenfell Core Set FREE PDF http://www.rpgnow.com/browse.php?discount=909b00ac28&affiliate_id=25275 These links will not be shared again. My Pledge Level was called “Core Set Wave #” But I did not receive a Core Set In almost every case, this is because in the Pledge Manager, you selected rewards that spent your pledged amount, but did not select a Core Set among your rewards. We are not responsible for shipping items that you did not order. This is a common enough problem that in the Project FAQ we mention that you had to select a Core Set to receive one. There is a Missing Part From my Order OR a Missing "Bit" from a Model If you are missing one or more models, or one or more parts from a model (whether an entire model or simply an arm/head/weapon/etc.) please contact us to receive a replacement. We will not "replace" parts which are not listed on your Invoice or were not locked in on your Pledge Manager. Send your email to help@reapermini.com. Be sure to include: Your Order Number as shown in the Pledge Manager (Not your backer number) Your full name as shown in the Pledge Manager Your shipping address as shown in the Pledge Manager The part number of the item in question as shown on the large graphics of the Home Page of the Kickstarter Project. A brief description of the problem - “Model xxx is missing her left wing”, “model is damaged or mis-cast”, etc. Please remember to refer to the model’s left and right sides as if you were the model in question. This is the most common mistake of this kind, misidentifying the left and right sides. Please help us to get the correct parts to you. Please DO NOT include screenshots or attachments of photographs of the miniatures or boxes when you email us unless we request it. Attachments are incredibly insecure, and we do not open attachments from untrusted and unknown sources. Emails with unsolicited attachments will be deleted without being read. Likewise, emails that are exasperatingly long and complex, or which contain vulgar and abusive language will be moved to the end of the queue, and in extreme cases will be deleted without resolution. If we cannot determine your problem and the appropriate resolution quickly, we will not take hours to do so, nor will we wade through paragraphs of profanity and insults to our heritage to help you. Please send only one email of this kind. Sending a new email each day with “Oh I just noticed this” will not help. If you have already sent an email, reply once to the first email with the required information. We will not begin the replacement process for missing or damaged items for several weeks. It will take us some time to reset and be able to process these emails. The Address My Rewards Were Shipped to is Incorrect Sadly the package has already been shipped. We are unable to change the address in transit. If your package shipped via UPS, you might be able to make a MyUPS account and update the address. If the package is returned to us and we must reship, you will have to pay for the second shipment as well as provide a new address Customs wants a printed Invoice You can print your invoice from the Pledge Manager, under Completed Orders. This is significantly faster than waiting for us to mail you a printout of that same page. Customs is billing me for import fees/duties/VAT While the majority of Canadian, EU, and AU backers are being shipped with methods that mean this will not be a problem, a small number of shipments may still come with such fees due. This was discussed in our Project FAQ you are responsible for any such fees. My Pledge Manager shows no Orders, or I have no Pledge Manager Account A created and complete Pledge Manager account is required for us to be able to fulfill your rewards. It is required for two reasons: 1) It supplies us with all of your contact and shipping information and 2) It details to us your list of rewards. If you have this problem it is because you either never created a Pledge Manager account or you never updated and completed your existing Pledge Manager account. The occurrence of either of these events has created a problem for you. So before you contact us and tell us how bad and irresponsible we are in how we conduct a Kickstarter please review the following. To remind you and encourage you to complete your Pledge Manager account we have: Included a large graphic link to create your Pledge Manager account right after the Stretch Goal Map in the body of the Kickstarter campaign. Included step-by-step screen shot instruction on how to setup and use the Pledge Manager in the body of the Kickstarter campaign. The Kickstarter FAQ contained several entries of important Pledge Manager information. Since August 2015, 19 separate Kickstarter updates requested you complete and/or update your Pledge Manager. Kickstarter is considered the official channel of all updates. Not social media or direct emails. In June of 2016, we sent emails to everyone with an incomplete Pledge Manager account requesting that they please take the time to complete their Pledge Manager. We kept our Pledge Manager open for 10 months and a further 9 months we helped anyone who contacted us by opening up their Pledge Manager for them so they could complete their rewards order. We have provided a reasonable amount of time for you to complete your part of this equation. Kickstarter Terms of Use state: The creator may need to send you questions about your reward: To deliver rewards, the creator might need information from you, like your mailing address or t-shirt size. They’ll request that information after the campaign has succeeded. To receive the reward, you’ll need to provide the information in a reasonable amount of time. Link: https://www.kickstarter.com/terms-of-use So what can you do? Please contact and we will attempt to work with you to find a solution. In your initial contact, please detail your extenuating circumstances, such as active military service and deployment to an Internet-restricted region. (If at all possible please do not start your contact with us by telling us how stupid we are. Believe it or not it will help you a great deal. Just sayin') Anything Else If you have any other questions, or a problem not discussed above, please contact us at help@reapermini.com with: your order number as found in your pledge manager, (Not your backer number) your full name, your shipping address, the email address associated with your pledge, a brief description of your issue. We will do everything we can to help you. It is very likely we may need additional information from you after the initial contact, but this at least helps us get started. Please DO NOT include screenshots or attachments of photographs of the miniatures or boxes when you email us unless we request it. Attachments are incredibly insecure, and we do not open attachments from untrusted and unknown sources. Emails with attachments will be deleted without being read. Please remember that we have received over 4,000 emails in the last 3 weeks and we are going through them as fast as we can. If you are rude or abusive in your e-mail to us, or if your email is many paragraphs in length, we will move your e-mail to the end of the queue. Upcoming Convention Schedule We will be attending Origins Game Fair June 13th through June 18th. Because we are a small company, our customer service Team is also our Convention Crew, and we will be unable to process emails until we return. Thank you for everything! ~Reaper
  4. This is the current thread for minis we would like to see. * As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. * The included list is formatted exactly how HQ receives it. it would make compiling much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. * Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Fantasy requests belong in the Minis we would like to see Thread. Bones requests belong in the Bones MWLTS Thread. Off Topic Chatter and general sillyness will be removed. thank you.
  5. This is the current thread for Bones minis we would like to see. * As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. * it would make compiling this into a list much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. * Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Off Topic Chatter and general sillyness will be removed. thank you.
  6. The following new release items have a hard release date of Monday July 3, 2017 Dark Heaven Legends Fantasy Metal Miniatures 03800___ Mara Frostraven, Anti-Paladin by Gene Van Horn $5.99 03814___ D'Mona, Female Vampire Warrior by Bob Ridolfi $5.99 03815___ Skeletal Halfling by Bob Ridolfi $4.99 03816___ Skeletal Elf by Bob Ridolfi $5.99 03817___ Skeletal Dwarf by Bob Ridolfi $5.99 03818___ Lord of Death by Bob Ridolfi $5.99 03820___ Skeletal Minotaur by Bob Ridolfi $9.29 03821___ Half-Orc Merchant by Bobby Jackson $7.79
  7. The following new release items will have a hard release date of Monday July 10, 2017. 77956 Bones 3 Core Boxed Set 77957 Bones 3 Stoneskull Expansion Boxed Set 77958 Bones 3 Mythos Expansion Boxed Set 77959 Bones 3 Graveyard Expansion Boxed Set 77580 Ma'al Drakar, the Dragon Tyrant Deluxe Boxed Set 77637 Obsidian Crypt Deluxe Boxed Set 77320 Galadanoth, Elf Sniper 77321 Giant Cobra 77322 Kassandra Of The Blade 77382 Vernone, Ivy Crown Knight 77399 Sigurd, Viking 77400 Durgam Deepmug, Dwarf Hero 77401 Andras, Evil Warrior 77402 Pack Donkey 77403 Dingo, Halfling Rogue 89034 Crowe, Iconic Bloodrager 89035 Brotherhood Of The Seal 89036 Reiko, Iconic Ninja 89037 Quinn, Iconic Investigator 89038 Oloch, Iconic Warpriest 89039 Graveknight 89040 Aglanda, Herald Of Razmir 89041 Troll 89042 Red Mantis Assassin 89043 Vagorg, Half Orc Sorcerer 91009 Deadlands Noir: Stone 91010 Deadlands Noir: Houngan 91011 Deadlands Noir: Femme Fatale 91012 Deadland Noir Patent Scientist 91013 Deadland Noir Occult Detective 91014 Deadlands Noir: Grifter
  8. DELAYED

    How about a list of them all? 74083 Blue Flat Slotted Round 50mm Game x 15 74082 Red Flat Slotted Round 50mm Game x 15 74081 Blue Lipped Slotted Hex 30mm Game x 22 74080 Red Lipped Slotted Hex 30mm Game x 22 74071 Black Lipped No Slot Rounded Rectangle 70x25mm Cavalry x 12 74070 Black Lipped No Slot Oval 170x105mm Game x 4 74069 Black Lipped No Slot Oval 120x92mm Game x 4 74068 Black Lipped No Slot Oval 105x70mm Game x 4 74067 Black Lipped No Slot Oval 92x52mm Game x 6 74066 Black Lipped No Slot Oval 75x46mm Game x 10 74065 Black Lipped No Slot Oval 60x35mm Game x 14 74064 Black Lipped No Slot Round 160mm Game x 4 74063 Black Lipped No Slot Round 130mm Game x 4 74062 Black Lipped No Slot Round 100mm Game x 4 74061 Black Lipped No Slot Round 80mm Game x 4 74050 Black Lipped No Slot Round 55mm Game x 12 74049 Black Lipped No Slot Round 50mm Game x 8 74048 Black Lipped No Slot Round 32mm Game x 50 74047 Clear Flight Pole 20mm Game x 30 74046 Clear Flight Pole 30mm Game x 30 74044 Clear Flat Slotted Round 50mm Game x 15 74043 Clear Lipped Slotted Hex 30mm Game x 22 74041 Black Flat No Slot Round 20mm Game x 22 74040 Black Flat No Slot Square 20mm Game x 22 74039 Black Lipped No Slot Square 25mm Game x 40 74038 Black Flat No Slot Square 25mm Game x 30 74037 Black Flat No Slot Round 75mm RPG x 10 74036 Black Flat No Slot Round 50mm RPG x 15 74035 Black Flat No Slot Round 25mm RPG x 20 74034 Black Lipped No Slot Round 60mm Game x 30 74033 Black Lipped Slotted Round 40mm Game x 16 74032 Black Lipped Slotted Round 25mm Game x 22 74031 Black Lipped No Slot Round 60mm Display x 12 74030 Black Lipped No Slot Round 45mm Display x 14 74029 Black Lipped No Slot Hex 30mm Game x 22 74028 Black Lipped Slotted Square 50mm Game x 12 74024 Black Lipped Slotted Square 40mm Game x 15 74023 Black Lipped Slotted Round 30mm Display x 20 74015 Black Lipped Slotted Square 25mm Game x 22 74012 Black Lipped Slotted Rectangular 25x50mm Game x 12 75902 =74065 x30, 74066 x30, 74067 x24, 74068 x8, 74069 x8, 74070 x4, 74071 x24 75901 =74048 x75, 74049 x24, 74050 x16, 74061 x8, 74062 x8, 74063 x6, 74064 x4 75903= (75901+75902) = 74048 x75, 74049 x24, 74050 x16, 74061 x8, 74062 x8, 74063 x6, 74064 x4, 74065 x30, 74066 x30, 74067 x24, 74068 x8, 74069 x8, 74070 x4, 74071 x24 Same materials, yes. Some are new sizes and shapes created with this project.
  9. Badge Holders were part of ReaperCon Swag. It is unlikely they will return as we have moved away from the paper badges.
  10. This is the current thread for minis we would like to see. * As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. * The included list is formatted exactly how HQ receives it. it would make compiling much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. Please do not post images. * Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Sci-Fi requests belong in the Chronoscope MWLTS Thread. Bones requests belong in the Bones MWLTS Thread. Off Topic Chatter and general sillyness will be removed. thank you.
  11. DELAYED

    Yes, a KS update would be good when we get back to the office after Origins. We will set release dates after we complete fulfillment.
  12. Pre-launch

    Yes. It will be the website. With that pesky thing called Bones 3 fulfillment, it didn't get launched in error. It will be up by end of the week once we are back in office from Origins.
  13. DELAYED

    we are setting up for this now. should be shipping next week if all goes according to plan.
  14. Pre-launch

    Yes, that information will be available. It is not yet available, but when it is, we will make it public and widely accessible.
  15. fulfilling

    We always lock threads on completed projects. This project just reached a completion point that required the previous enormously long thread to be closed to allow the current information to be forefront. We respectfully request the discussions here remain on topic to allow those seeking information to be able to locate it. There are many other subforums here to enjoy conversations in, for example the Work in Progress or Bones and Legendary Encounters and some of the tangents are best suited for Off Topic Rampancy.
  16. fulfilling

    probably. if you follow the directions in the update, it is just as easy to do it now as later. be aware, we will only accept one report, so make it complete. I'm sorry. It isn't that I don't want to help you sooner, but it is hard to help when I'm not here. I am the convention lead and I am the current customer service desk staff as well as several other hats of responsibility. I'm already logging 90+ hour work weeks here, I can't give more. The delays in this project were less than ideal in many ways and I'm doing the best I can. We have several immovable items on the calendar we can't blow off. It will be a few weeks before I can begin the process because we have two conventions I'll be on the road for as well as Base Boss fulfillment between them. Your continued patience is appreciated. EU Zone container has all of Europe and Africa orders in it.
  17. Fulfilling

    Thread closed with Project update #104. New thread with post project information found here:
  18. Fulfilling

    Your first email was answered. Your second one, the one where you replied to the response, was not.
  19. Fulfilling

    [MOD] Thread is for Bones 3 kickstarter. While many people have received their items, many have not and still use this thread to look for information. Please stay on topic and keep the chatter to a minimum. Off topic posts are removed. [/MOD]
  20. Fulfilling

    Both the UK and the AU containers are in transit to their shipping hub destinations.
  21. Fulfilling

    No. there were some that Izzy signed but they were randomized into orders and not set aside for specific individuals as the order of pull tickets does not allow for us to single out orders like that.
  22. Fulfilling

    Yes, it will do that. It is not a bug, it is a feature. It prints a bar code label for us to pull from. If that person has more than one order on their account, it will increment more than one number. If you checked out more than one time in the pledge manager, on the same account, your one shipped box will be multiple orders. Please lighten up on the refresh button before the page crashes again. the only person gone to PaizoCon was Bryan. I don't expect much difference in progress tomorrow. Considering this was a holiday weekend, I would expect slightly longer than usual delays. The truck was picked up this afternoon on schedule.