ladystorm

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Everything posted by ladystorm

  1. In an effort to reduce confusion by people seeking information and asking on topic questions, we are creating two threads for our Bones 4 Kickstarter. This is the thread for conversations, enthusiasm, and commentary. This thread will be lightly moderated to ensure forum rules are followed and specific questions may be relocated to the Official Information thread. Link to project: https://www.kickstarter.com/projects/1513061270/reaper-miniatures-bones-4-mr-bones-epic-adventure
  2. This is the current thread for Bones minis we would like to see. * As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. * it would make compiling this into a list much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. * Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Off Topic Chatter and general sillyness will be removed. thank you.
  3. This is the Bones 4 Information Thread. In an effort to reduce confusion by people seeking information and asking on topic questions, we are creating two threads for our Bones 4 Kickstarter. This is the thread for information and questions. This thread will be moderated to ensure forum rules are followed. Posts of chatter and enthusiasm will be relocated to the Enthusiasm and Commentary Thread. https://www.kickstarter.com/projects/1513061270/reaper-miniatures-bones-4-mr-bones-epic-adventure?ref=profile_created 170722 - Reaper Bones 4 KickStarter Film V1-2.mp4
  4. This is the current thread for minis we would like to see. * As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. * The included list is formatted exactly how HQ receives it. it would make compiling much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. * Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Fantasy requests belong in the Minis we would like to see Thread. Bones requests belong in the Bones MWLTS Thread. Off Topic Chatter and general sillyness will be removed. thank you.
  5. This is an informational only thread. Chatter will be culled. US Zone Shipping Complete! Questions, Help, Europe and Pacific Status! 0 Comments Like Like the title says, we're done shipping US Zone rewards! (well, there's a few that had problems that needed resolving, but less than a dozen out of 10,000). Now that US Zone fulfillment is concluded, it’s important for us to address a few things. First and foremost, THANK YOU from all of us at Reaper for your patience while we worked through the delays and tribulations of fulfillment. We know that it wasn’t always easy, and sometimes there was a great deal of frustration, but we made it! We truly could not have accomplished all of this without your support. Pacific Zone and Europe Zone Fulfillment Status and Timelines Before we pulled ANY US Zone orders, we made sure that all Pacific Zone and Europe Zone rewards were loaded onto containers to ship to their respective hubs. We have 2 containers heading for ports in the UK and Australia. We cannot predict with certainty how long these will take to clear their respective Customs centers, so it is difficult to give a precise timeline. Aetherworks of Sydney, Australia will be handling our to the Pacific Zone, and they are currently expecting to be able to begin shipping sometime in July. RHQ Zombie Co Ltd of Nottingham, UK will be handling our to the Europe Zone and they are also expecting to be able to begin shipping sometime in July. In both cases, you will be notified via email by the shipper with a tracking number. We will keep you informed of any changes. And now, we're going to talk about the most common questions and problems you've been emailing us about, and how to help us help you out. My Shipment was Lost or Stolen Your tracking information says that the package was delivered, but you do not have it. You must open a claim (sometimes called a Trace Process) with the carrier for a stolen or mis-delivered package. Once you have done so, contact us at help@reapermini.com with your order number , name, tracking number as shown on your pledge manager, and any claim # or confirmation # provided, and we will follow up. You can Open such a claim at the link below - simply provide the information requested and follow all necessary steps. https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1 If it becomes necessary to send a second shipment, we may request a new delivery address for your replacement shipment, to help ensure proper delivery. I have no Shipping/Tracking e-mail You can find your tracking number on the Pledge Manager. Simply log in, and it will be in the right hand column above your itemized list of rewards. If no tracking number shows up, please contact us at help@reapermini.com and we will try to get it sorted out as fast as we can. Be sure to include: Your Order Number as shown in the Pledge Manager (Not your backer number) Your full name as shown in the Pledge Manager Your shipping address as shown in the Pledge Manager Do not include any attachments or screenshots unless we ask for them. Attachments are incredibly insecure, and we do not open attachments from untrusted and unknown sources. Emails with unsolicited attachments will be deleted without being read. My Tracking Information has stopped Updating Your package has been sitting in Chicago, IL for days/weeks with a status of "Package departed international carrier facility" or similar. (This is common for International Backers.) Unfortunately, we cannot guarantee the accuracy of the "status" of your package, and it is especially well known that some National Postal Systems do not integrate their data well with the US Post. So for some customers Tracking will end once it leaves the US (or reaches Chicago), and you may not even receive an update that it has arrived in your country. The notice you have "Departed for International Carrier Facility" means it has been handed over to your National Postal Service, (or at least was loaded on a plane to go to your country's post) and in many cases, tracking simply stops there. You may ask of your National Post if they can locate the parcel for you, but not all tracking numbers provided by the US Postal System are considered valid numbers by all international carriers. Be aware that we have access to the same data that you do, and as we no longer have the packages we have no more data than you have. I Ordered the Fat Dragon PDFs and there are none in my box We had a set of 4 FREE downloadable Dungeon Tile PDFs, provided by Fat Dragon Games, available through the Pledge Manager. To receive these items, backers needed to click the download links in the descriptions within the Pledge Manager. We also made these links available in Update #74 On June 10, 2016. EZ Tiles: Dungeons 1 FREE PDF http://www.rpgnow.com/browse.php?discount=909bd1b4f9&affiliate_id=25275 EZ Tiles: Village Streets 1 FREE PDF http://www.rpgnow.com/browse.php?discount=909c55bc4b&affiliate_id=25275 EZ Tiles: Wilderness Ruins FREE PDF http://www.rpgnow.com/browse.php?discount=909d174ff1&affiliate_id=25275 Ravenfell Core Set FREE PDF http://www.rpgnow.com/browse.php?discount=909b00ac28&affiliate_id=25275 These links will not be shared again. My Pledge Level was called “Core Set Wave #” But I did not receive a Core Set In almost every case, this is because in the Pledge Manager, you selected rewards that spent your pledged amount, but did not select a Core Set among your rewards. We are not responsible for shipping items that you did not order. This is a common enough problem that in the Project FAQ we mention that you had to select a Core Set to receive one. There is a Missing Part From my Order OR a Missing "Bit" from a Model If you are missing one or more models, or one or more parts from a model (whether an entire model or simply an arm/head/weapon/etc.) please contact us to receive a replacement. We will not "replace" parts which are not listed on your Invoice or were not locked in on your Pledge Manager. Send your email to help@reapermini.com. Be sure to include: Your Order Number as shown in the Pledge Manager (Not your backer number) Your full name as shown in the Pledge Manager Your shipping address as shown in the Pledge Manager The part number of the item in question as shown on the large graphics of the Home Page of the Kickstarter Project. A brief description of the problem - “Model xxx is missing her left wing”, “model is damaged or mis-cast”, etc. Please remember to refer to the model’s left and right sides as if you were the model in question. This is the most common mistake of this kind, misidentifying the left and right sides. Please help us to get the correct parts to you. Please DO NOT include screenshots or attachments of photographs of the miniatures or boxes when you email us unless we request it. Attachments are incredibly insecure, and we do not open attachments from untrusted and unknown sources. Emails with unsolicited attachments will be deleted without being read. Likewise, emails that are exasperatingly long and complex, or which contain vulgar and abusive language will be moved to the end of the queue, and in extreme cases will be deleted without resolution. If we cannot determine your problem and the appropriate resolution quickly, we will not take hours to do so, nor will we wade through paragraphs of profanity and insults to our heritage to help you. Please send only one email of this kind. Sending a new email each day with “Oh I just noticed this” will not help. If you have already sent an email, reply once to the first email with the required information. We will not begin the replacement process for missing or damaged items for several weeks. It will take us some time to reset and be able to process these emails. The Address My Rewards Were Shipped to is Incorrect Sadly the package has already been shipped. We are unable to change the address in transit. If your package shipped via UPS, you might be able to make a MyUPS account and update the address. If the package is returned to us and we must reship, you will have to pay for the second shipment as well as provide a new address Customs wants a printed Invoice You can print your invoice from the Pledge Manager, under Completed Orders. This is significantly faster than waiting for us to mail you a printout of that same page. Customs is billing me for import fees/duties/VAT While the majority of Canadian, EU, and AU backers are being shipped with methods that mean this will not be a problem, a small number of shipments may still come with such fees due. This was discussed in our Project FAQ you are responsible for any such fees. My Pledge Manager shows no Orders, or I have no Pledge Manager Account A created and complete Pledge Manager account is required for us to be able to fulfill your rewards. It is required for two reasons: 1) It supplies us with all of your contact and shipping information and 2) It details to us your list of rewards. If you have this problem it is because you either never created a Pledge Manager account or you never updated and completed your existing Pledge Manager account. The occurrence of either of these events has created a problem for you. So before you contact us and tell us how bad and irresponsible we are in how we conduct a Kickstarter please review the following. To remind you and encourage you to complete your Pledge Manager account we have: Included a large graphic link to create your Pledge Manager account right after the Stretch Goal Map in the body of the Kickstarter campaign. Included step-by-step screen shot instruction on how to setup and use the Pledge Manager in the body of the Kickstarter campaign. The Kickstarter FAQ contained several entries of important Pledge Manager information. Since August 2015, 19 separate Kickstarter updates requested you complete and/or update your Pledge Manager. Kickstarter is considered the official channel of all updates. Not social media or direct emails. In June of 2016, we sent emails to everyone with an incomplete Pledge Manager account requesting that they please take the time to complete their Pledge Manager. We kept our Pledge Manager open for 10 months and a further 9 months we helped anyone who contacted us by opening up their Pledge Manager for them so they could complete their rewards order. We have provided a reasonable amount of time for you to complete your part of this equation. Kickstarter Terms of Use state: The creator may need to send you questions about your reward: To deliver rewards, the creator might need information from you, like your mailing address or t-shirt size. They’ll request that information after the campaign has succeeded. To receive the reward, you’ll need to provide the information in a reasonable amount of time. Link: https://www.kickstarter.com/terms-of-use So what can you do? Please contact and we will attempt to work with you to find a solution. In your initial contact, please detail your extenuating circumstances, such as active military service and deployment to an Internet-restricted region. (If at all possible please do not start your contact with us by telling us how stupid we are. Believe it or not it will help you a great deal. Just sayin') Anything Else If you have any other questions, or a problem not discussed above, please contact us at help@reapermini.com with: your order number as found in your pledge manager, (Not your backer number) your full name, your shipping address, the email address associated with your pledge, a brief description of your issue. We will do everything we can to help you. It is very likely we may need additional information from you after the initial contact, but this at least helps us get started. Please DO NOT include screenshots or attachments of photographs of the miniatures or boxes when you email us unless we request it. Attachments are incredibly insecure, and we do not open attachments from untrusted and unknown sources. Emails with attachments will be deleted without being read. Please remember that we have received over 4,000 emails in the last 3 weeks and we are going through them as fast as we can. If you are rude or abusive in your e-mail to us, or if your email is many paragraphs in length, we will move your e-mail to the end of the queue. Upcoming Convention Schedule We will be attending Origins Game Fair June 13th through June 18th. Because we are a small company, our customer service Team is also our Convention Crew, and we will be unable to process emails until we return. Thank you for everything! ~Reaper
  6. fulfilling

    I am not authorized to post in the Kickstarter comments. if yall chose to share that info, it would not be a problem. Also, I'm out of the office on vacation until next week. Email is on hold.
  7. fulfilling

    I have confirmation that the replacement pallet has arrived at our UK Hub and shipping will resume tomorrow.
  8. These items were discontinued several years ago.
  9. This is the current thread for minis we would like to see. * As the compiler of the data in the thread, I have a request, please don't spend a lot of posts on off topic chatter in this thread, it makes my compiling harder. * The included list is formatted exactly how HQ receives it. it would make compiling much. much easier if your post included a brief list of your request at the beginning and then you follow with the paragraphs of text you wish to explain your requests. When clear items are not easily found, they may not make the list that gets forwarded. Please do not post images. * Warlord Game expansions that is requests for specific models for Warlord are encouraged to be made in the Warlord Forums. Warlord Models are part of Game Development and not part of Fantasy Line Development. Sci-Fi requests belong in the Chronoscope MWLTS Thread. Bones requests belong in the Bones MWLTS Thread. Off Topic Chatter and general sillyness will be removed. thank you.
  10. LIVE

    We have many things still unrevealed for the next few weeks.
  11. Live

    Traditionally, we do not split up the expansion sets for individual item purchase until Retail. Traditionally, we only split the Core set into subsets based on grouping of how they were added. I have no insight on how anything may be split for this project other than there is a future plan for the Core to be split in the Pledge Manager.
  12. Live

    mwhahaha yes, we need that.
  13. fulfilling

    While that sounds like a simple solution, it really isn't. There is not enough of the product at the UK Hub to pull the order from there. There is not enough of the product here to pull the order from here. Sure, perhaps we could have pulled part from each place and sent multiple shipments, but the probability for errors was much higher than putting all of the product at one location and pulling it together. We ran through many scenarios and decided shipping the pallet was the best of all the bad options. There were no good options. I am waiting for word on the status of the pallet. Both the replacement one and the one missing. I'm really not ignoring yall, I just don't know any thing more.
  14. LIVE

    Metal is beyond the scope of this project. Same plastics as previous Bones.
  15. LIVE

    Thank you for pointing that out. It has been corrected. Base is 1 inch square forwarded to those who make that decision maybe integral bases are what we usually do, however there are larger models that have bases separate as one of the many pieces that need to be assembled. This is generally part of the mold making process and won't be known yet. we do not plan on this however the nature of Bones, conversions are super easy
  16. fulfilling

    When people who failed to lock in their orders contact us and we have to manually adjust things, it can impact what is shown on the tracker.
  17. spreadsheet. first cell = 77001 fill down current line stops at 77640
  18. LIVE

    I suspect you are on the Kickstarter page. There are only two pledge levels there (many waves, three zones, only two price points). You select your level and then adjust your dollar amount a needed to cover the items you are interested in, including shipping. In the pledge manager is where you will make those item selections. That is a calculating tool at present but will be switched over post project for you to make those individual selections.
  19. The following items release on Monday 8/21/17 Reaper Base Boss Plastic Gaming Bases 74048___ 32mm Round Gaming Base (10) $4.99 74049___ 50mm Round Gaming Base (10 $4.99 74050___ 55mm Round Gaming Base (10) $5.99 74065___ 60mm x 35mm Oval Gaming Base (10) $5.99 74066___ 75mm x 46mm Oval Gaming Base (10) $5.99 74067___ 90mm x 52mm Oval Gaming Base (10) $5.99 74071___ 70mm x 25mm Oval Gaming Base (10) $4.99 Reaper Master Series Paints - Core Colors (1/2 oz Dropper Bottles) 09301___ NMM Gold Shadow $3.29 09302___ NMM Gold Base $3.29 09303___ NMM Gold Highlight $3.29 09304___ Copper Verdigris $3.29 09305___ Tarnished Copper $3.29 09306___ New Copper $3.29 09307___ Red Liner $3.29 09308___ Green Liner $3.29 09309___ Sepia Liner $3.29 09310___ Sepia Wash $3.29 09311___ Stone Wash $3.29 09312___ Steel Wash $3.29 Reaper Books 25008___ The Art of Bones by Izzy "Talin" Collier $19.99