Reaper just earned my respect.
Posted 01 October 2012 - 05:13 PM
Not even that, but a "I made a mistake, and this is why I had to make the decision I made."
Now, granted, I think the "Elves Outrage" was a bit silly, especially considering the alternative (we sub the elves or everything gets delayed), but I can imagine it's hard for everyone involved to suddenly realize they're 200,000 bottles short on paint, and now have to play "who gets screwed". I definitely do not want to be in their position.
I do appreciate the fact that Reaper has acknowledged that, no, they haven't communicated to us as well as they could have. But then, think about how small this company is. Before Kickstarter, I doubt that they've ever had to deal with the logistics that they now have (probably sending out 17,000+ shipments in a month, when they would normally do, say, 200(? I'm making this number up)).
I'm glad they fessed to knowing they could do better, and am proud of them for doing so. Now just need to watch and see if they can fill their shoes.
*resumes watching email for shipment notification*
- haldir, Baphomet69, Amalor Myrnnyx and 11 others like this
Posted 01 October 2012 - 05:40 PM
- Girot likes this
Paint Club organizer at Boardwalk in Greenville, SC the first Sunday of each month
Avid Hirst Arts (www.hirstarts.com) caster and builder. Have questions? Please send me a PM.
Posted 01 October 2012 - 05:55 PM
Still I do appreciate & accept Ed's apology.
- Adrift likes this
Me in Reaper's Inspiration Gallery
Posted 01 October 2012 - 06:09 PM
ReaperCon goer since 2005!
"The Road Goes Ever On......
"Lop that mutt's nards off spike! " orcsoul
Posted 01 October 2012 - 06:29 PM
Posted 01 October 2012 - 06:39 PM
But yes, I bet things are pretty crazy over there right now.
Some humans would do anything to see if it was possible to do it. If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH', the paint wouldn't even have time to dry.
-- Terry Pratchett
"Therefore, O Painter, make your smaller figures merely indicated and not highly finished, otherwise you will produce effects the opposite to nature, your supreme guide"
-- Leonardo da Vinci
"All alternate histories produce zeppelins."
-- Ken Hite's Law
Posted 01 October 2012 - 10:10 PM
- Goblyn likes this
Posted 01 October 2012 - 11:34 PM
- Pingo likes this
Posted 02 October 2012 - 05:11 PM
@general population of Geekdom.... 8-)
This is what I have come to expect in my dealings with Reaper. From the very first time I walked into The store, to the time I asked about the Resin Sophie used for the RC MSP Awards (and was taken into Ed's office to see his, which spawned a good thirty minute BS session with him), to the Con, to the KS......always down to earth, personable and honestly wanting everyone to have a good experience!
My respect has grown as well!
@ Ed, My hats off to you sir!
Posted 03 October 2012 - 03:31 PM
Forever and always forward.
Don't ask why that came to mind or that I felt the need to post it.
I see the incorporeally challenged.
Posted 03 October 2012 - 06:10 PM
Ed & the rest of the Reaper gang are class acts (well I don't know about Ron thou or that Martin guy ). I have no worries about any of my order. Granted it was quite a few bucks to spend all at once but I know I will get what I bought & I'll be happy. If I don't heck I can always bug them in April when I see them for ReaperCon!!
No one has ever used me and the words "class act" in the same sentence as my name before, even used like that. I feel tingly.
- Girot likes this
Posted 05 October 2012 - 11:06 AM
John Stuart Mill
English economist & philosopher (1806 - 1873)
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