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I wish I could offer some good advise on how to contact HF.  I think one of the latest updates on KS has directions on who to email and a particular subject line.

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17 minutes ago, mikem91 said:

I wish I could offer some good advise on how to contact HF.  I think one of the latest updates on KS has directions on who to email and a particular subject line.

This one has it..

Screenshot_20180714-065640_Kickstarter.thumb.jpg.0b7a1cf0526b42fc8c78087ce4ef98df.jpg

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I haven't received anything yet nor even confirmation that they've received my previous e-mails about it.

 

If I don't receive my package by next week or confirmation I'll contact the CC. 

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And of course, to make me look like a dummy, it arrives today. however 

 1 misspack, Living Ksenia SC instead of Living Ksenia, Accursed Queen. It looks like the one sent is the 'nude' version as opposed to the clothed version.
 
Now we'll see how long it takes to get that fixed.
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Update: after not receiving an reply to any of the 4 emails, I decided to post my issue on their Facebook group instead. I received a response from Sally within an hour, and soon after Dameon contacted me by both Facebook Messenger and email soon after. Apparently all my emails had been routed by their spam filter, and has corrected the issue. They were very apologetic about it, and now that communication has been restored I'm confident that the original issue can now be resolved quickly.

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