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12 Days of Reaper Begins December 6th!

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1 hour ago, ladystorm said:

There was a typo in the code.

It has been fixed.

 

All orders placed before the fix were manually corrected

 

Good to hear! I got the same message as Cyr:

 

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Happy 25th Anniversary!  Your order has received 2x Ametrine Earthlyte<br> Merry Christmas! Your order has received a Stocking!<br> Merry Christmas! Your order has received 2x !<br>

 

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2 hours ago, ladystorm said:

There was a typo in the code.

It has been fixed.

 

All orders placed before the fix were manually corrected

Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon...

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2 minutes ago, Doc Eon said:

Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon...

 

ME, via email:

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I looked at the order on the site, and it shows the goblin carolers! I was under the understanding that it was the wrapping dragon starting at 12AM CST today? Isn't it 5AM CST?

 

Reaper Help:

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Thank you for asking.

 

The computer code to switch models didn't auto run as it should have.  We have already made a note on all impacted orders and today's model will be included.

 

 

So, it's noted on their side. Mine still shows up as goblin carolers, so you probably have nothing to worry about.

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4 minutes ago, Doc Eon said:

Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon...

 

You prompted me to check; this is the case for me too.

 

I have no interest in the goblin carolers and a LOT of interest in the wrapping dragon. 

 

1 minute ago, Paradoxical Mouse said:

 

ME, via email:

 

Reaper Help:

 

 

So, it's noted on their side. Mine still shows up as goblin carolers, so you probably have nothing to worry about.

 

A date/time check for the order could even just manually verify what to toss in. Thanks for the reassurance Mouse :) 

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3 hours ago, Cyradis said:

You prompted me to check; this is the case for me too.

 

I have no interest in the goblin carolers and a LOT of interest in the wrapping dragon. 

 

Ditto

 

I felt better with the email that showed 2x(blank) than I do seeing 2xGoblin Carolers in the account details, now that I look there.

 

I sure hope they got it right for all our orders ::fingers crossed::

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If they didn't, they have top notch customer service. I wouldn't worry too much, even if there is potential for hoop jumping. I spend money and give them my thanks, they make good product and take care of us. Win-win in general. 

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7 hours ago, Doc Eon said:

Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon...

No, the fix will not go back and edit the order details on your account page or correct the information on your receipt.

 

I manually went through all orders placed since midnight and added the note to the order pullers to include the correct model.

 

Very sorry you can't see this until your order arrives. 

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Just made my first order of the 12 days:

 

10047: The Nativity Boxed Set $49.99 x1
03845: Mina Splinterheart - River Widows Captain $6.99 x1
03839: Vampire Lord $6.99 x1
03840: Graveflesh Servant (Male) $6.99 x1
03841: Graveflesh Servant (Female) $6.99 x1
03842: Sethis, Mummy King $7.99 x1

Happy 25th Anniversary! Your order has received 2x Ametrine Earthlyte
Merry Christmas! Your order has received a Stocking!
Merry Christmas! Your order has received 2x Wrapping Dragon!

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When do the special minis show up in the order?  I have $48 of stuff in my cart, but neither the 12 Days or Ametrine has appeared...  Just checking, because front page says "The FREE Miniature of the Day is automatically added to your cart...you don't have to do anything else."  Just want to make sure I'm not missing anything, thanks!

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2 minutes ago, Rils said:

When do the special minis show up in the order?  I have $48 of stuff in my cart, but neither the 12 Days or Ametrine has appeared...  Just checking, because front page says "The FREE Miniature of the Day is automatically added to your cart...you don't have to do anything else."  Just want to make sure I'm not missing anything, thanks!

 

Upon checking out. It won't show up in the cart. 

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50 minutes ago, Cyradis said:

 

Upon checking out. It won't show up in the cart. 

Yeah, it shows up on your order confirmation.

 

Good news everyone! Hubby has authorized two purchases, so we're getting the cat dragon and elf lady.

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14 hours ago, Cyradis said:

It was on both it seems. I figured glitch in system, since it noted something was received it should be ok. 

 

Here is confirmation email

 

have your order, #, on file.  Here's what you purchased:

02115: Mishka The Mystic  $4.99 x1
29815: HD Dragon Blue  $3.29 x1
29840: HD Garnet Red  $3.29 x1
09973: Reaper MSP Holiday Colors Paint Set  $29.99 x1
01550: Christmas Eve  $9.99 x1
01551: Christmas Knight  $9.99 x1
09401: Dragon Red  $3.29 x1
09437: Dragon Black  $3.29 x1

Happy 25th Anniversary!  Your order has received 1x Ametrine Earthlyte<br> Merry Christmas! Your order has received a Stocking!<br> Merry Christmas! Your order has received 1x !<br>

Subtotal:       68.12
Shipping:       Free USPS
Handling:       1.00
Order Total:    $69.12

I sent an inquiry to Reaper as my order placed at 23:00 PST, which should have logged at 1:00 AM CST showed the Goblin Carolers, when I waited till just before retiring in order to get the Wrapping Dragon. [scuffs dirt with toe].

I'm hoping that it's a system glitch and can be worked out.

GEM

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11 hours ago, Doc Eon said:

Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon...

Same here.

I've sent an inquiry in to Reaper.

GEM

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Unless we get packages with the wrong figure, I'm going to stop worrying. Ladystorm said she cleared it all up this morning. 

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