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Reaper Bones 4: Information Thread

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Does anyone know if when you add extra items onto your initial Kickstarter order, do the extra items ship separately from the first order or with it?

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20 minutes ago, DavePgh said:

Does anyone know if when you add extra items onto your initial Kickstarter order, do the extra items ship separately from the first order or with it?

Everything you order on the pledge manager for the kickstarter all ships together.

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WIth the calendar month changing, there is an increase in received emails wanting to know where the tracking for their Bones 4 order is/"when will I get my stuff".

 

We repeat, we are on schedule to fulfill in February of 2019, not 2018.

 

B4-when ship.jpg

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Update for June 1: Hell Hath No Fury...

(image previews removed)

 

New Information: TLDR

  • Once an order is locked in, we cannot make changes to that order. Substitutions and deletions are not possible; however you may order new or additional items (via a new order) through the Reaper Pledge Manager. 
  • Speaking of which, the Reaper Pledge Manager is scheduled to close on July 31, 2018. 
  • At this time less than 2000 original backers have not locked in their orders. You know who you are. :) 

Reaper Pledge Manager
We would like to encourage all backers to review their completed orders by following the Completed Orders link on their Bones 4 Pledge Manager. The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4

If you see at least one order under Completed Orders, then you're fine. If you don’t have this link, you still need to finalize your choices and proceed through the checkout process. Before you lock in an order, please confirm you are using the correct email address and your pledge credit is being shown. If not, follow instructions below (Login Emails).


 Also an important note that seems to confuse people - no pledge level automatically includes *anything*. For example: If you want a Bones 4 Core Set, then you must select it, no matter which level you pledged under. If you want to spend your pledge on other rewards and not get a Bones 4 Core Set, that's OK. But nothing will be added to your cart for you. Ever.

Remember, you can lock in more than one order, so there's no penalty to locking in now - in fact, because we generate our shipping charges live from the US, UK, or AU Carrier services, waiting could raise your postal rates, causing you to owe!

 

Pledge Manager Login Emails
We repeat this a lot, but it is literally the most common problem we see in our inboxes, so we will continue to repeat it: 

It is mandatory that, when you log in to the Reaper Pledge Manager, you use the same email address that you use to login to your Kickstarter account. The only way we know which pledge was yours is by matching those emails. 

If you log in with a different email, your pledge credit will not be applied to your order, and you will be charged higher prices for your rewards. 

You can resolve this in one of two ways. You could create a second login with the correct email address. Or, you could login, click on Account Details, and change your email address to the one you use on Kickstarter.com. Then log out and back in. 

 

Other Problems
If you have other problems, please email us at help@reapermini.com. Be sure to specify what project you're having a problem with (this is Bones 4). That same help desk handles all customer service for all of Reaper's retail and consumer orders, as well as our previous projects, so they need your help knowing how to best help you. 

 Please don’t include screenshots or attachments, as we have stringent security protocols which filter these out and delete the messages containing them. 

 

Convention Schedule
Our next scheduled show is Origins Game Fair in Columbus, Ohio on June 13-17 at the Greater Columbus Convention Center. You can find out more about the Origins Game Fair here: http://originsgamefair.com/

 

Update Schedule 
Look for the next update on June 15, 2018. 

 Thanks!

~Reaper

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Update: June 15, 2018 
Previews: Stygian Barge


So, right off the bat we would like to inform everyone that we're spread thin, with many of us on vacation, or at the Origins Game Show in Columbus, traveling, etc etc. So, if you are emailing us with KS questions, please be patient with us if we don't get back to you immediately.

Next, we've received castings of some of the first models back from our overseas manufacturing. No shots of them in this update, but they look *amazing*. We're always trying to improve our products, and we're hoping you guys will really love what we're doing with Bones 4.

(image previews removed)

Next month’s update will have something big to show...

 

Announcement: Live Stream coming June 29th
Join us on June 29 for a live streaming event where you can toss questions our way and get a look at some of the upcoming models in-hand. More details coming soon!

 

Question of the Week: How long do I have before the Pledge Manager closes?
So, we’d originally planned on having the Reaper Pledge Manager close on July 31. However, we’ve gotten scores of messages from backers who have asked us to extend the date. So, we’re extending the deadline until September 3, 2018. Just in time for you to come to ReaperCon and see some of the models first-hand!

 

New Information: TLDR

  • Once an order is locked in, we cannot make changes to that order. Substitutions and deletions are not possible; however you may order new or additional items (via a new order) through the Reaper Pledge Manager. 
  • Speaking of which, the Reaper Pledge Manager is scheduled to close on September 3, 2018. 
  • At this time less than 1500 original backers have not locked in their orders. You know who you are. :)

Reaper Pledge Manager
We would like to encourage all backers to review their completed orders by following the Completed Orders link on their Bones 4 Pledge Manager. The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4

If you see at least one order under Completed Orders, then you're fine. If you don’t have this link, you still need to finalize your choices and proceed through the checkout process. Before you lock in an order, please confirm you are using the correct email address and your pledge credit is being shown. If not, follow instructions below (Login Emails).


Also an important note that seems to confuse people - no pledge level automatically includes *anything*. For example: If you want a Bones 4 Core Set, then you must select it, no matter which level you pledged under. If you want to spend your pledge on other rewards and not get a Bones 4 Core Set, that's OK. But nothing will be added to your cart for you. Ever.

Remember, you can lock in more than one order, so there's no penalty to locking in now - in fact, because we generate our shipping charges live from the US, UK, or AU Carrier services, waiting could raise your postal rates, causing you to owe!

 

Pledge Manager Login Emails
We repeat this a lot, but it is literally the most common problem we see in our inboxes, so we will continue to repeat it: 

It is mandatory that, when you log in to the Reaper Pledge Manager, you use the same email address that you use to login to your Kickstarter account. 

The only way we know which pledge was yours is by matching those emails. If you log in with a different email, your pledge credit will not be applied to your order, and you will be charged higher prices for your rewards. You can resolve this in one of two ways. You could create a second login with the correct email address. Or, you could login, click on Account Details, and change your email address to the one you use on Kickstarter.com. Then log out and back in. 

 

Other Problems
If you have other problems, please email us at help@reapermini.com. Be sure to specify what project you're having a problem with (this is Bones 4). That same help desk handles all customer service for all of Reaper's retail and consumer orders, as well as our previous projects, so they need your help knowing how to best help you. Please don’t include screenshots or attachments, as we have stringent security protocols which filter these out and delete the messages containing them. 

 

Convention Schedule
Our next scheduled show is ReaperCon! You can get your tickets now at www.reapercon.com!

 

Update Schedule
Look for the next update on July 6, 2018. Something big to show you next time! 

Thanks!

~Reaper

(NOTE: Corrected typo on PM closing date = 3 Sept 2018)

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Live Stream Tomorrow!

Friday June 29th, we'll be hosting a live streaming event simultaneously on both Twitch and Facebook at 12:00 PM Central Time. 

Find us on Twitch at www.twitch.tv/reaperminiatures

Find us on Facebook at www.facebook.com/ReaperMini/

We'll be showing off some of models in-hand, and we'll be discussing the status of Bones 4. You'll also be able to throw questions to hosts Ron Hawkins and Ed Pugh. 

For those of you who can't make to the stream:

As always, please complete your pledge manager orders.  

The pledge manager closes on September 3, 2018 at 11:59 PM CST.  

We are still on track for our estimated fulfillment beginning in February 2019.

We'll be back with our regularly scheduled First Friday Update on the 6th of July.

Thanks!

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Just now, NecroMancer said:

Will the video be posted on YT after the stream?  Or somewhere besides FB if we miss it?

I obviously can't answer whether they'll upload to youtube or not, but Twitch archives livestreams. Just go to their profile page and the tab Videos will have the archived videos.

 

@ladystorm There's a chunk of "%C2%A0" code at the end of your twitch link that is making it 404.

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25 minutes ago, Guindyloo said:

I obviously can't answer whether they'll upload to youtube or not, but Twitch archives livestreams. Just go to their profile page and the tab Videos will have the archived videos.

 

@ladystorm There's a chunk of "%C2%A0" code at the end of your twitch link that is making it 404.

fixed.

 

yes, the plan is to put it on YT afterwards.

we are also trying to get Kickstarter's live feature to work with us for this, but tech issues make it un-guarantee-able at this time.

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Speaking of the pledge manager closing on September 3rd, the main reaper page still shows the pledge manager closing July 31st 2018.

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20 hours ago, Ratmaster2000 said:

Speaking of the pledge manager closing on September 3rd, the main reaper page still shows the pledge manager closing July 31st 2018.

We know.  It is on the list of updates that we are trying to get completed.

The Bones 4 page (www.reapermin.com/bones4) is also woefully behind.

I've been tasked with getting a list of these updates together so they can be completed. (no, that wasn't a request for yallz input)

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Update: July 6, 2018  

Thanks to everyone who joined us for our Livestream last Friday. If you missed it, you can find it on You-Tube: Livestream #001 6/29/18 https://youtu.be/U7bRp8vkc40  

We’re up for an ENnie!  

We've been nominated for an ENnie Award! The ENnies are a big award in the RPG community, so this is kind of a big deal. Our Ma’al Drakkar from our Bones 3 Kickstarter is up against some maps, game tiles and some other miniatures. If you are so inclined, please go check it out and vote! Voting for the ENnie Awards will start next Wednesday, July 11, and run until July 21. http://www.ennie-awards.com/blog/2018-nominations/

Previews:  

This week, we’re going to take a look at the models from the Livestream.  

We shared this trio of dino-guys in the Livestream, shown here with our good friend, Sir Forscale. These are production samples found in the Chronoscope Expansion.

bcd02d9866339bc8348ea8313e7787f4_origina 

Also production samples from the Chronoscope Expansion, we have XAIRobot and Caine the Cyber-Troll. The Chronoscope Expansion is a $50 item in the Reaper Pledge Manager.

8c1ff708a8cb63b380e442e663cf1f98_origina 

Here we have a 3D print of our Frost Giant Heroine from the Frost Giant Raiders Add-On. The Frost Giant Raiders are a $15 item in the Reaper Pledge Manager.  

a6129f46ddfcd38f64286439366f218f_origina 

Blacksting, the Wyvern, sculpted by the incomparable Julie Guthrie, is an $18 Add-On. This is a resin master copy.   

7ce88517b604a30914b8878a416f5acf_origina 

Also a resin master, sculpted by Julie, the Skeletal Dragon is an $18 Add-On.   

b903857facce14ecb4f78949b46b15b0_origina 

Jason Wiebe sculpted up this Dragon Turtle, shown here as a resin master; a $15 Add-On.    

027316691888ff4599fdc5faf1fd0a50_origina 

And the Big Guy!  Argent, sculpted by Gene Van Horne, towers over our Sir Forscale. He is a $20 Reaper Pledge Manager Add-On.     

c5b825b6d467c3aa418546024a1340a2_origina 

This particular physical piece is a low-res 3D print. We chose to print low-res due to time constraints; he took 9 days to print low-res. The higher res version is already in the hands of our partners making the molds.  

Reminders: TLDR  

• Once an order is locked in, we cannot make changes to that order. Substitutions and deletions are not possible; however you may order new or additional items (via a new order) through the Reaper Pledge Manager.  

• Speaking of which, the Reaper Pledge Manager is scheduled to close on September 3, 2018 at 11:59 PM CST.  

• At this time less than 1000 original backers have not locked in their orders. Don’t be that person who gets nothing shipped because they didn’t lock in!  

Reaper Pledge Manager  

We would like to encourage all backers to review their completed orders by following the Completed Orders link on their Bones 4 Pledge Manager. The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4 If you see at least one order under Completed Orders, then you're fine. If you don’t have this link, you still need to finalize your choices and proceed through the checkout process. Before you lock in an order, please confirm you are using the correct email address and your pledge credit is being shown. If not, follow instructions below (Login Emails).  

dec4e063ec1489ceeccbca9e763e9181_origina 

Also an important note that seems to confuse people - no pledge level automatically includes *anything*. For example: If you want a Bones 4 Core Set, then you must select it, no matter which level you pledged under. If you want to spend your pledge on other rewards and not get a Bones 4 Core Set, that's OK. But nothing will be added to your cart for you. Ever.  

Remember, you can lock in more than one order, so there's no penalty to locking in now - in fact, because we generate our shipping charges live from the US, UK, or AU Carrier services, waiting could raise your postal rates, causing you to owe more!  

Pledge Manager Login Emails  

We repeat this a lot, but it is literally the most common problem we see in our inboxes, so we will continue to repeat it:  

It is mandatory that, when you log in to the Reaper Pledge Manager, you use the same email address that you use to login to your Kickstarter account.  

The only way we know which pledge was yours is by matching those emails. If you log in with a different email, your pledge credit will not be applied to your order, and you will be charged higher prices for your rewards. You can resolve this in one of two ways. You could create a second login with the correct email address. Or, you could login, click on Account Details, and change your email address to the one you use on Kickstarter.com. Then log out and back in.  

Other Problems

If you have other problems, please email us at help@reapermini.com. Be sure to specify what project you're having a problem with (this is Bones 4). That same help desk handles all customer service for all of Reaper's retail and consumer orders, as well as our previous projects, so they need your help knowing how to best help you. Please don’t include screenshots or attachments, as we have stringent security protocols which filter these out and delete the messages containing them.  

Convention Schedule

Our next scheduled show is ReaperCon, August 30th - September 2nd! You can get your tickets now at www.reapercon.com!  

Update Schedule  

Look for the next update on July 20, 2018.  

Our August Updates will be on the second and fourth Fridays, the 10th and the 24th to accommodate vacation schedules and Reaper Con!  

Thanks!  

~Reaper

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