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Reaper Bones 4: Information Thread

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Does anyone know if when you add extra items onto your initial Kickstarter order, do the extra items ship separately from the first order or with it?

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20 minutes ago, DavePgh said:

Does anyone know if when you add extra items onto your initial Kickstarter order, do the extra items ship separately from the first order or with it?

Everything you order on the pledge manager for the kickstarter all ships together.

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WIth the calendar month changing, there is an increase in received emails wanting to know where the tracking for their Bones 4 order is/"when will I get my stuff".

 

We repeat, we are on schedule to fulfill in February of 2019, not 2018.

 

B4-when ship.jpg

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Update for June 1: Hell Hath No Fury...

(image previews removed)

 

New Information: TLDR

  • Once an order is locked in, we cannot make changes to that order. Substitutions and deletions are not possible; however you may order new or additional items (via a new order) through the Reaper Pledge Manager. 
  • Speaking of which, the Reaper Pledge Manager is scheduled to close on July 31, 2018. 
  • At this time less than 2000 original backers have not locked in their orders. You know who you are. :) 

Reaper Pledge Manager
We would like to encourage all backers to review their completed orders by following the Completed Orders link on their Bones 4 Pledge Manager. The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4

If you see at least one order under Completed Orders, then you're fine. If you don’t have this link, you still need to finalize your choices and proceed through the checkout process. Before you lock in an order, please confirm you are using the correct email address and your pledge credit is being shown. If not, follow instructions below (Login Emails).


 Also an important note that seems to confuse people - no pledge level automatically includes *anything*. For example: If you want a Bones 4 Core Set, then you must select it, no matter which level you pledged under. If you want to spend your pledge on other rewards and not get a Bones 4 Core Set, that's OK. But nothing will be added to your cart for you. Ever.

Remember, you can lock in more than one order, so there's no penalty to locking in now - in fact, because we generate our shipping charges live from the US, UK, or AU Carrier services, waiting could raise your postal rates, causing you to owe!

 

Pledge Manager Login Emails
We repeat this a lot, but it is literally the most common problem we see in our inboxes, so we will continue to repeat it: 

It is mandatory that, when you log in to the Reaper Pledge Manager, you use the same email address that you use to login to your Kickstarter account. The only way we know which pledge was yours is by matching those emails. 

If you log in with a different email, your pledge credit will not be applied to your order, and you will be charged higher prices for your rewards. 

You can resolve this in one of two ways. You could create a second login with the correct email address. Or, you could login, click on Account Details, and change your email address to the one you use on Kickstarter.com. Then log out and back in. 

 

Other Problems
If you have other problems, please email us at help@reapermini.com. Be sure to specify what project you're having a problem with (this is Bones 4). That same help desk handles all customer service for all of Reaper's retail and consumer orders, as well as our previous projects, so they need your help knowing how to best help you. 

 Please don’t include screenshots or attachments, as we have stringent security protocols which filter these out and delete the messages containing them. 

 

Convention Schedule
Our next scheduled show is Origins Game Fair in Columbus, Ohio on June 13-17 at the Greater Columbus Convention Center. You can find out more about the Origins Game Fair here: http://originsgamefair.com/

 

Update Schedule 
Look for the next update on June 15, 2018. 

 Thanks!

~Reaper

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Update: June 15, 2018 
Previews: Stygian Barge


So, right off the bat we would like to inform everyone that we're spread thin, with many of us on vacation, or at the Origins Game Show in Columbus, traveling, etc etc. So, if you are emailing us with KS questions, please be patient with us if we don't get back to you immediately.

Next, we've received castings of some of the first models back from our overseas manufacturing. No shots of them in this update, but they look *amazing*. We're always trying to improve our products, and we're hoping you guys will really love what we're doing with Bones 4.

(image previews removed)

Next month’s update will have something big to show...

 

Announcement: Live Stream coming June 29th
Join us on June 29 for a live streaming event where you can toss questions our way and get a look at some of the upcoming models in-hand. More details coming soon!

 

Question of the Week: How long do I have before the Pledge Manager closes?
So, we’d originally planned on having the Reaper Pledge Manager close on July 31. However, we’ve gotten scores of messages from backers who have asked us to extend the date. So, we’re extending the deadline until September 3, 2018. Just in time for you to come to ReaperCon and see some of the models first-hand!

 

New Information: TLDR

  • Once an order is locked in, we cannot make changes to that order. Substitutions and deletions are not possible; however you may order new or additional items (via a new order) through the Reaper Pledge Manager. 
  • Speaking of which, the Reaper Pledge Manager is scheduled to close on September 3, 2018. 
  • At this time less than 1500 original backers have not locked in their orders. You know who you are. :)

Reaper Pledge Manager
We would like to encourage all backers to review their completed orders by following the Completed Orders link on their Bones 4 Pledge Manager. The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4

If you see at least one order under Completed Orders, then you're fine. If you don’t have this link, you still need to finalize your choices and proceed through the checkout process. Before you lock in an order, please confirm you are using the correct email address and your pledge credit is being shown. If not, follow instructions below (Login Emails).


Also an important note that seems to confuse people - no pledge level automatically includes *anything*. For example: If you want a Bones 4 Core Set, then you must select it, no matter which level you pledged under. If you want to spend your pledge on other rewards and not get a Bones 4 Core Set, that's OK. But nothing will be added to your cart for you. Ever.

Remember, you can lock in more than one order, so there's no penalty to locking in now - in fact, because we generate our shipping charges live from the US, UK, or AU Carrier services, waiting could raise your postal rates, causing you to owe!

 

Pledge Manager Login Emails
We repeat this a lot, but it is literally the most common problem we see in our inboxes, so we will continue to repeat it: 

It is mandatory that, when you log in to the Reaper Pledge Manager, you use the same email address that you use to login to your Kickstarter account. 

The only way we know which pledge was yours is by matching those emails. If you log in with a different email, your pledge credit will not be applied to your order, and you will be charged higher prices for your rewards. You can resolve this in one of two ways. You could create a second login with the correct email address. Or, you could login, click on Account Details, and change your email address to the one you use on Kickstarter.com. Then log out and back in. 

 

Other Problems
If you have other problems, please email us at help@reapermini.com. Be sure to specify what project you're having a problem with (this is Bones 4). That same help desk handles all customer service for all of Reaper's retail and consumer orders, as well as our previous projects, so they need your help knowing how to best help you. Please don’t include screenshots or attachments, as we have stringent security protocols which filter these out and delete the messages containing them. 

 

Convention Schedule
Our next scheduled show is ReaperCon! You can get your tickets now at www.reapercon.com!

 

Update Schedule
Look for the next update on July 6, 2018. Something big to show you next time! 

Thanks!

~Reaper

(NOTE: Corrected typo on PM closing date = 3 Sept 2018)

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