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3 hours ago, Glitterwolf said:

Maybe try to stir it with a wooden skewer and a drop of water?

 

I have some paints like that, some I could revive others were buried.

Very annoying to say the least.

 

I wonder if lining a package with alufoil could help maybe?

 

 

I might give the "stir the living daylights out of it" trick a shot. 

 

As for the package, they did put all of the paints into a bubble wrap bag that took up most of the box - sadly bubble wrap isn't known for its insulative properties, but it did keep them intact in transit ^_^

 

2 hours ago, Gadgetman! said:

Alufoil won't help unless there's some heating inside the package...

 

And the postal services and customs control might not like it if you stuck a heating element(a battery and a resistor should do. It's basically what's keeping Pioneer alive out there)  inside the package...

 

 

And other methods such as the "throw a pack or two of hand warmers in" only really works for overnight packages in those Styrofoam boxes due to them being more or less insulated.  Live heating through powered means I suspect that a battery being seen in the scans would get a few raised eyebrows to say the least (doubly so since they're considered hazmat) 

 

59 minutes ago, ladystorm said:

Frozen paint, yep, this winter has seen a lot.

 

Send an email to help@reapermini.com.

 

Will do! 

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Yikes! I guess I better check out all of the paints that I just had delivered. It is summer here in Oz but they went from USA to Japan before they came down here!

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 Well, it'll never be as good as it should be, but that's not to say it's totally unusable. You just need to be creative about it.

 

Depending on how badly frozen it is, you can often get away with using it as a wash or glaze, since freezing generally kills the opacity of the paint so it gets poor coverage.

 

Also, when paint gets frozen like that, you can often still use it for weathering effects if it goes all clumpy or crystalized - and it'd make a passable patina color for bronze and copper since it's sort of an aqua color.

 

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On 2/27/2018 at 2:31 AM, Glitterwolf said:

Maybe try to stir it with a wooden skewer and a drop of water?

 

I have some paints like that, some I could revive others were buried.

Very annoying to say the least.

 

I wonder if lining a package with alufoil could help maybe?

 

Aluminum foil will act as an efficient heat sink.

Alternating layers of bubble wrap and craft paper will do a much better job of insulating, with the foam bead molded shipping boxes inside a cardboard box being the most efficient way to insulate a package for shipping.

GEM

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I just got a parcel today with some colors in it. It got shipped yesterday, but we did have some nasty -10 °C drops here. 

I ordered the stuff over a month ago when it was warmer, but the retailer had to wait for some miniatures to come back into stock. And ofc the week everything gets shipped is the coldest one in the whole winter. Fingers crossed they are all okay tonight.

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Totally forgot to update this thread: Reaper offered to replace it, or a gift certificate.  They recommended the second option, and then ordering paint when it's more consistently warm outside, which is the one I wound up taking.

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