To our Bones 5.5 supporters,
We've finally come to the end of our Bones 5.5 journey. We can announce that all of the 5.5 Orders have been pulled and shipped at this time. We appreciate all of your support and patience with this project.
Unfortunately, we ran short on a few products, and we are unable completely fill a small percentage of our 5.5 orders. A logistical error that was outside of our control is directly responsible for some of these items being unavailable, and we did not catch this issue until we were close to being done pulling the 5.5 orders. We are already taking corrective measures so that this doesn't happen again for future projects.
We sincerely apologize for the inconvenience that this situation has caused. We would have contacted our supporters sooner, but we weren't aware of the shortages until the last few days of fulfillment. Reaper Miniatures fully understands the frustration that some of our 5.5 supporters who were shorted products might be experiencing. Currently, we are asking supporters who did not receive all the items that they ordered to reach out to our support team at [email protected] We will do our best to make this situation right for you.
We have a list of the few orders that are missing items, so when you email [email protected] you will be given the three options to help resolve this problem:
Refund - A refund on the missing items that we could not fulfill towards the end of pulling orders.
Reapermini.com store credit - A credit amount plus some extra to Reapermini.com for the value you paid for the items that we could not fulfill.
Bones 6 pledge manager credit - Same as above, but for the Bones 6 pledge manager.
*Orders containing Sophies Revenge and/or a Core Set - are eligible for a refund if you did not receive it. For all other items, we are looking into producing in our factory to get these items replaced.
Again, we would like to thank everyone who participated in Bones 5.5, and we value your trust and your support.