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Heretic

Bones Supporter
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Everything posted by Heretic

  1. I wonder if you input the tracking # into the Royal Mail web tracker if it'll be much more up to date? The UPS code doesn't work on the Parcelforce (Royal Mail) site. However the UPS one did update! Though it got it a bit wrong as it claims delivery was attempted though it won't get delivered until I cough up cash! United Kingdom 25/02/2015 7:34 Package delivery was attempted 25/02/2015 3:44 Package arrived at international carrier United Kingdom 24/02/2015 3:49 Package cleared by foreign customs office United Kingdom 22/02/2015 23:30 Package arrived at foreign customs office 22/02/2015 22:53 Package arrived at international carrier United Kingdom 20/02/2015 16:42 Package departed international carrier facility United Kingdom 19/02/2015 11:26 Shipment Acceptance at international carrier Bensenville, IL, United States 18/02/2015 14:00 Package received for processing by UPS M
  2. Got the letter from the Royal Mail this morning: £54 Import duty/VAT and £8 for the letter itself! No change on the UPS tracking page. I wonder if it will update when I pick up the box. I was wave 3. So given that the goods must have arrived at least a day before the letter arrived I'd imagine we'll see a lot of deliveries soon.
  3. I know one fella whose wave two rewards arrived in the Republic of Ireland. Mine, wave 3, destined for Northern Ireland is still in the same stage as GentleGiant's friend's. It seems odd UPSMI should consider handing over goods to a national carrier somewhere in the US as the same as them arriving in that country but it fits the time scales!
  4. @Joyboozer. Previously there was a reasonably clear idea about what was happening, how fast it was happening, how it was organised and what should happen next. However it seems that for the remaining RoW backers the plan for their shipping did not pan out and Reaper are now sending them out via a channel that is in comparison very slow but is as fast as they currently can. The disparity between the customer experience before and after the events that rendered the ticker obsolete has resulted in a deal of heat on this and other fora and not a great deal of light.
  5. @ReaperClark. My guess is you are a decent fella who has put a huge effort into making this KS a success. I really do get how aggravating it is when you feel like you've been going the extra mile every day for months and the only response you seem to get are demands for more. Please, please do bear in mind that it was all of us KS backers who had our levels of anticipation and expectation raised by the huge effort you guys put into fulfilment and saw the fruits of that effort in the ticker, not just the lucky 90% who got shipped during that period.
  6. A box arrived today. It had the extras I ordered but was missing 3 of the four vampire sets. Can anyone who has a big order that needed 2 or more boxes tell me if the documentation on each shipping box mentioned there is more than one item. All the paperwork on the box mentions 1 item which would lead me to assume only 1 got sent from Denton but I just don't know! Edit: Parcel Force have confirmed there was only ever one Box. Wow! Just like Santa they made a list and I know they checked it twice: the line showing 4 x Vampire had a reassuring yellow highligter run over it. However somehow a box was posted across the Atlantic with only 25% of the Vampire orders it was supposed to have. Mind you given the extras there would have been no room for a single extra box! Edit: I emailed Reaper & they got back the same afternoon. Turns out each box has it's own tracking number and one is still stuck in customs. So I went back to my email & it seems that if there are two boxes they send out two emails with different shipping refs but both listing the same full inventory list. So keep your eye out for a second email that looks like a duplicate, there may be a different shipping number! Worth bearing in mind particularly in relation to customs charges! Full marks to Reaper for the speed of their reply! W
  7. @OsidianCrane: I think you have a point. It was a bit disappointing when my mate got his mail weeks ago. I was not all that concerned, it was only when I came on to the forum to work out what was happening and things did not add up that I began to get frustrated. When he got his stuff it did make things a little worse! I reckon there are a number of contributing factors. Yes, seeing others get theirs before yours are even sent. Also allowing oneself to get caught up in the anticipation that the ticker caused and then the huge anti climax. Then trying to work out what had happened, having to check multiple channels and then there being contradictions between what we've read and what is happening! Add in too the uncertainty this causes. In particular the feeling that surely, surely if Reaper could overcome all the obstacles for 16000+ other backers surely they could have done more for us. So if Reaper could have made regular clear explanations that took the guess work out of it, reassured us that everything was in hand and were specific in what that meant, acknowledged that the delays we've experienced are of a different nature to those the U.S. or even Canada & the first half of the RoW suffered...... Then a lot of the heat would have been taken out of it. I can say that when I did get my email, the uncertainty went & while I will have to deal with my mate staggering into the gaming club weighed down with his Bones, I am pretty much back to the same sense of anticipation I was at when they sent him his shipping email though that doesn't mean I'm not impatient.
  8. Normality is a fairly subjective thing! Though I am sure that it will be some measure of comfort to Reaper that the general wave of disgruntlement is not universal! Do wonder if Reaper peeps do read these threads do they sympathise with us or just think we're overly entitled jerks who should be grateful for the great deal they're offering regardless of whether it arrives in July, September or as soon as they can get it out.
  9. Bolded for important parts. @Sumbloke this is an example of how the official KS updates just don't tell the whole story. Similarly the information that appears on Facebook. @Cassu: Thanks for the update! Seems that between Stacey Tail's similar email response and today the good folks at Reaper have had to push the timeframe back another week. Wish I was more surprised. W
  10. @Laoke. I am not a big of user of Internet fora. I am led to understand that amazingly, some people like to post provocative messages just to enjoy the reaction and that dignifying them with a reasoned response only encourages further provocation. Hard to believe I know. From what I have seen Reaper have responded to events without keeping us in the loop even if the events might seem to us to be very much our business. Changes to plans, changes to ongoing processes, changes to the level of expectation. Lots of changes that have left many of us with a vastly inferior customer experience to other backers but with no adequate information provided to soften the blow. So I don't feel spending time seeking to fill in the blanks reflects badly on the seeker. W
  11. There is a bit of life in this week yet, especially in sunny Denton. It will be interesting to see how things actually progress. Things will have to change pretty drastically for the RoW stuff to be shipped in the next couple of weeks. So unless there is another single big truck shipment in our future there may well be more news late on Friday, Texas time. Though of course processed may mean something other than shipped and even then the second week in August was an estimate in an email, not anything official! We'll get what Reaper sends when they send it and not a second sooner. Hope that is no too far in the future. W
  12. 1) While it is pretty much impossible that communication on something like this could be utterly perfect and beyond reproach, the comms early on we're just great! When there was only good news to impart and no packing to do Reaper were excellent! It has only been when the proverbial wicket got a bit sticky that quality of comms began a spiral downwards. 2a) Hmm guard your glasses well! if you can't see 'em you can't enjoy 'em 2b) see 2a 2c) good value certainly! 2d) No doubt but as you know it's not the wait as such that bugs me. I've got hundreds of figures waiting my brush.... Just hate the growing feeling of being kept in the dark. And yes re Jason 100% right, I guess I will just have to deal with not being as cool as he is. W
  13. Thanks for clarifying that for me! I take back what I said. Looks to me that Reaper made sure the retail backers (undertaker level) rewards were fulfilled after the US & Canadian private backers were finally sorted out. So no N.American backer should see the (retail packaged) KS figures in their stores before they got theirs. As undertaker never applied to RoW we will not be seeing them in our bricks & mortar shops. I certainly had the impression that private backers would get fulfilled first and in a sense this has happened for most people. @Smoking Wreckage: The specifics of what you wrote were cool and your point carried weight. The way the term is commonly used means I tend to shy away from it but I appreciate you were not implying anything nasty! @Sumbloke: Wow!! Thanks for going to so much work! Now to collate all the Facebook, email and other communication streams! :-) (only joking!!!!)
  14. @Laoke. If Reaper really can't manage to increase the speed of RoW delivery no one can argue they should punish the undertaker level backers by making them wait until September before processing their gear. You are 100% correct that it is disappointing that RoW could not be better taken care of, though if Reaper had not lead us to believe they would not send commercial rewards before all the privates ones we'd probably not have been as concerned! It is the implications of the decision that worry me. We're told Reaper are "chipping away" at our RoW orders..."chipping away". One hardly senses the urgency dripping from this choice of words! W
  15. Any orders shipped in the US or Canada are being sent by UPS if possible. As I understand it, only packages that must be sent via USPS are going that route. Thanks! I know that this was certainly true for the non undertaker rewards and it would make sense that it is still the case: I am trawling around trying to work out the slow pace of shipping the RoW rewards.Like I've said: the official explanation for the delay based on USPS refusing to send a truck (as the sole means of RoW delivery) does not make sense when rewards are being sent out at the rate of a handful every day. The presumed idea from the forum that as many as possible eg 156 to Europe getting sent out every Friday because USPS are only sending a small truck weekly also doesn't make sense in the light of the ad hoc shipping we're seeing. I'd like to believe that the reason we're still waiting is because USPS is messing our friends in Reaper around. However it seems that if they are, they are doing it in a different way to the one we've been told about. Of course if I've missed something in concluding this I'd love to be proved wrong! Honestly I don't *know* that they're using UPS for undertakers, but here in the US when I see a store getting a shipment of new stock it's almost always UPS. Sending packages over a certain size is rarely done with USPS, they're not particularly well equipped to do it and it costs a small fortune. I could ask my FLGS that is awaiting an Undertaker pledge to find out for certain. Given Reapers recent statement that Undertaker being 98% US and thus not likely to impact on RoW deliveries, I think you have it right with UPS for Undertaker. Thanks for keeping your eye on this though! W
  16. Suden. The thing is that Reaper have left themselves open to suspicion of treating the last few hundred RoW orders as of lesser importance than other ones. Reneging on the plan to finish RoW orders before starting the Undertakers without any appropriate communication certainly caused me to raise an eyebrow. Starting to ship dribs and drabs of rewards when the last official position was that the postal service of the US wouldn't send a truck and that was a total bar to any deliveries made me come on here to ask questions. The lack of good timely communication has consequences that need addressing. I trust that the feeling of being a second class customer is entirely baseless but if that is how any customer who has patiently waited up to now is beginning to feel: then that is on Reaper not lilljonas or even me. Now I'm struggling to give Reaper the benefit of Hanlon's wise words. I also believe that anyone can make a mistake and it's how you handle the mistake that defines you! I don't think that ppl whinging that servicing Canadian/RoW orders would delay their US based shipping by at most a few days is the same as this. Nor is there any equivalence to someone wanting special treatment because they made a big pledge. Fingers x'd it all works out.
  17. A lower priority? ;-) I guess it's a question of definition! Reaper clearly feel that sending the remaining RoW stuff over the next few weeks is as good an outcome as they can manage. Certainly they could well find further obstacles that would screw things up further. How this situation has come about is another thing. How Reaper have attempted to manage our expectations yet another.
  18. I'm really not wanting a row over RoW let alone with a fellow Resident of the RoW! I am not looking to row over the Internet about this or anything else in fact. So in the spirit of informed and friendly debate: I think lilljonas was responding to to the question of entitlement raised by Smoking Wreckage. I will not put words in his/her mouth but the point seemed to be that asking for a clear explanation under these circumstances is not the action of an overly entitled individual. Focusing on the word "promise" to describe the shipping date originally quoted or inferring a complaint over early shipping is surely missing the point! Speaking of putting words in mouths, I did not say that people getting getting their rewards last are getting worse service. There will always be a last person. The question is why has shipping for RoW been such a shambles and if the explanation given for RoW problems (while US rewards were leaving at 800 per day) is now no longer pertinent surely courtesy demands an update that acknowledges what's changed not just a "hey we've got a factory to run". This was and is what's been bugging me. Clearly something has changed re the rest of the RoW shipping. Something that should be acknowledged and addressed. When I raise an expectation to do something that circumstances force me to renage on, I feel obligated to explain why. All this Is assuming that Reaper's hands are 100% clean and they have never for instance lead us to believe something that wasn't actually true on the basis that it might have become true by the time anyone could tell. W
  19. Though I will add that by all accounts Reaper are staffed by nice people who have tried very hard to make the KS work. Which is another reason I wanted to work out why things were going south so close to the end.
  20. @Arniflix. I believe you are raising what sometimes are called straw men. No one is unaware that a KS is not the same as normal order. No one denies that in a KS you could end up with it collapsing and losing your money. No one is particularly concerned about limited sub set of stuff going out months ago. The issue why has the level of service been so much better for some customers than others. Particularly since the US orders were fulfilled. Moreover the explanations for why RoW have got such an inferior experience to our N.American brethren have not really stood the test of time which is why I started posting here. In case I was unclear: the reason given why the RoW were de facto moved to the very back of the queue was that USPS would not send a big truck. That truck was the only channel through which our stuff could be sent! Then eventually a truck arrived but many RoW rewards could not be sent. We were told to expect the rest to be sent soon. Then nothing, then a slow drip drip of ad hoc shipment emails. So sorry the communication has not been adequate and the responsibility for this is Reapers. W
  21. @smokingwreckage. To be honest I don't think Reaper wants to aggravate it's customers. They are not either stupid or inherently jerks! They are very close to giving the appearance of having written off the customer experience of a number of people myself included as an acceptable cost of doing business under the current circumstances. Hopefully I will be proved wrong in this fear. The terms entitled or entitlement are ones I tend to shy away from using.
  22. It makes no sense that they could have been sending a second stream of RoW orders via the usual mil channels and have not done so before and have not explained what's happening. Still I suppose it makes little odds.
  23. Apparently the current estimate is the 2nd full week in August. It will be interesting to read why.
  24. Any orders shipped in the US or Canada are being sent by UPS if possible. As I understand it, only packages that must be sent via USPS are going that route. Thanks! I know that this was certainly true for the non undertaker rewards and it would make sense that it is still the case: I am trawling around trying to work out the slow pace of shipping the RoW rewards.Like I've said: the official explanation for the delay based on USPS refusing to send a truck (as the sole means of RoW delivery) does not make sense when rewards are being sent out at the rate of a handful every day. The presumed idea from the forum that as many as possible eg 156 to Europe getting sent out every Friday because USPS are only sending a small truck weekly also doesn't make sense in the light of the ad hoc shipping we're seeing. I'd like to believe that the reason we're still waiting is because USPS is messing our friends in Reaper around. However it seems that if they are, they are doing it in a different way to the one we've been told about. Of course if I've missed something in concluding this I'd love to be proved wrong!
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