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Tasso

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Posts posted by Tasso


  1. This business model drives me a little nuts. Creating scarcity for limited edition resins, I get. But creating scarcity for expansions that have been out for years and are in high demand, or for white box hard plastic figures, seems crazy. Yeah, covid hasn’t helped this year, but it has been a problem long before that. I have wanted a Percival since I first discovered KDM, and it appeared for this sale (in unlimited hard plastic) only to watch it sell out within two minutes. Ugh. 

     

    I do appreciate the fact that he gives newcomers a chance to get in on upcoming content every year, although the fact it is still upcoming is a whole different issue. 

    • Like 3

  2. Got mine today as well. Casting quality looks excellent. Haven’t assembled any yet, but they seem likely to be pretty close to Reaper height wise, although the female figures look noticeably thinner for the most part. 

     

    Looking forward to getting into these chunky orc boys. 

    • Like 1

  3. A couple questions:

     

    1. Have we had additional clarity on how the ship will be broken into pieces? Particularly interested in whether there will be vertical breaks in the hull. 

     

    2. Any chance there might be a late breaking powerup for a couple gangplanks? It would make this beast more accessible for both port-side RPG scenarios and for wargaming. 

    • Like 2

  4. 7 hours ago, SamuraiJack said:

    You can just add the cost of other ones to your pledge

     

    True. I had in mind a pledge that discounts from the single item price. For example, going from master to lord adds 3 unmounted figures for 85 Euro, whereas the individual price is 36 Euro per unmounted figure. There’s no way to get multiple figures at a discount unless you get two (or three) of the larger figures. 


  5. 2 hours ago, Gadgetman! said:

    If it doesn't break the guidelines, then the guidelines would need rewriting. 

    Anyone affiliated with a company 'in the hobby' really should declare it in their tagline. 

     

     

     

    The irony of it is that forumites here are perfectly happy to interact with company reps who identify themselves as such. There’s no good reason to pretend to be unaffiliated (and as others have noted it tends to be counterproductive, giving a negative impression of the company). The folks here are not dumb and don’t like being treated as if they are. 

     

    Another irony is that the company’s product is actually quite good, as you’d expect given the sculptors they use. I have a bunch of them myself. The minis can speak for themselves if the marketing could just get out of its own way. I’m sure they lose sales by coming off as some combination of too aggressive and borderline desperate in tone, and those lost sales are probably with just to sort of people they need to build word of mouth interest in their projects. 

     

    I will probably stay in this project, since I don’t have that many dwarves yet, but I have dropped out in the past and wish I didn’t have to decide whether the tone of communications is a red flag or just misplaced enthusiasm every time. 

    • Like 6
    • Thanks 1

  6. On 8/7/2020 at 3:43 PM, odinsgrandson said:

     

     

    That's sad to hear. I've had experience with their customer service for screwed up orders and lost packages in the past, and while they took a long time, they did get me or my friend what we ordered.

     

    I have to update this. A couple days after that post, CMON wrote to tell me they were replacing everything they could and refunding the rest. The original package went missing in late April, but better late than never. 

    • Like 6

  7. 2 hours ago, cmorse said:

     

    I keep reminding myself that their customer support for retail purchases in the US is through Asmodee now and I shouldn't support companies who treat their retail customers that badly. If you can't buy things post kickstarter with confidence in the company it definitely cools the desire to support the company on kickstarter.

     

    Add to that the fact that even for the KS, if your package gets lost or stolen (as is increasingly common these days), CMON’s official policy is to tell you to pound sand. This despite the fact that they choose the carrier, the terms of carriage, and the level of insurance (presumably none), leaving you with no way to mitigate your risk of loss. 

     

    This is what happened to my time machine pledge, which was supposedly delivered (though there was no knock or bell) but wasn’t there ten minutes later when I got an email from FedEx (which only happened because I’m independently signed up for them, not because of CMON’s notoriously tardy shipment notification system).

     

    I have shelves packed with previous KS and retail purchases from CMON. Never again. 

    On 8/5/2020 at 2:00 PM, Knight of the Dinner Table said:

     

    And (just to put that out here):

    how many of CMON's project have not yet been delivered? Yeah, they are an established company, so in the past, I was willing to accept two or three projects that had not yet been fulfilled ... but now?

     

     

     

    Plus, as far as I can tell, their stock is still suspended from trading (since they failed to obtain the necessary audit certification in April). Their auditor refused to issue an opinion stating the company was solvent, and then the independent directors on their board’s audit committee left. Both of which are pretty huge red flags with respect to their financial ability to fulfill their existing obligations without using funds from new projects to pay for old ones. And that was before the effects of covid really started to bite. They may do just fine in the end, but assuming they will certainly deliver because they’ve been established in the past is much riskier than before. 

    • Like 5

  8. On 7/1/2020 at 2:51 PM, Balgin Stondraeg said:

     

    It would appear that one of the stretch goals is an alternate weapon for the Green Knight so hopefully that's his trusty axe.

     

     

     

    Looks like this is the case. 

     

    Thanks for the feedback. I decided to get in on these. Better start practicing.  


  9. I’m contemplating backing, but the only example of their work I’ve ever ordered is stuck in international mail purgatory. 

     

    For those who have their stuff, have you liked the quality? Have their been issues with either of their previous KSs (outside the usual “my pledge never showed up” from people who didn’t pay enough attention to complete the PM)?

     

    Thanks!


  10. 1 hour ago, cmorse said:

     

    It's pretty unlikely FedEx would pay anything on the claim even if CMON filed one. As far as they are concerned once it's marked delivered that's it. There have been rare occasions people have reported success, but they are exceptions and usually seem happen when a police report is filed.

    FedEx has GPS on its trucks. Their exact wording was that they “couldn’t confirm delivery,” suggesting they may have sent it to the wrong place (or at least had no proof their truck was actually at my house when delivery supposedly happen). If so, I imagine they would have to pay out. But their contract was with CMON, not me. My point was merely that CMON has the option to pursue that remedy, whereas I do not. 

     

    In any case, CMON chose the carrier and elected not to require a signature. As between myself and CMON, any error made by the carrier (whether induced by CMON’s instructions or not) is on CMON, not me. Whether FedEx took the box to the wrong place or merely dropped it on an urban doorstep without notifying the residents it was there in any way (how hard would it really have been to mash the box into the doorbell?), the mistake is imputed to the party who hired FedEx. 

     

    And none of the legal issues detracts from the fact that this is extremely poor customer service, and not the sort of company that merits business when there are far more great minis out there than any of us could ever paint anyway (and more games than any of us could ever play). 

    • Like 5

  11. 8 hours ago, Smokestack said:


    tasso. Have you filed a claim with FedEx? You should be able to get the value of the items from them. 
     

    https://www.fedex.com/en-us/customer-support/claims.html

     

    FedEx makes it easy to file lost package claims. If you ordered or shipped something from the US through FedEx, you can file a lost package claim online. 

    FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim. 

    As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports. Just make sure you keep any and all packaging or evidence because FedEx might ask to see it.

     

     

    Unfortunately, they say only the shipper can file such a claim in this case since the package never reached me. If it had arrived damaged, that would be a different story. I pointed out to CMON that only they could get compensation from FedEx, but it didn’t change their refusal to make me whole at all. 

    • Confused 1
    • Sad 2

  12. Well, I’m done with CMON. 

     

    My package was either stolen off my doorstep in the ten minutes between alleged delivery and when I got an email from FedEx (which I happened to be signed up for) or was delivered to the wrong location and lost. If the driver did drop it on the right doorstep, he did nothing to notify us so we could bring it inside. 

     

    After confirming with FedEx that the package was truly lost, I submitted a claim to CMON. Their official position is that, because the package was marked delivered (supposedly somewhere in my general proximity), the loss is entirely mine and they will do nothing. 

     

    I didn’t really expect a replacement, given most of this stuff is out of print. I did think they would do right by a customer who had invested heavily in a dozen of their kickstarters and their retail products. File this under the old adage about knowing who you are doing business with. 

     

    I was skeptical about their business moving forward, given their stock delisting  and inability to satisfy their auditors they qualify as a going concern (presumably because they have fallen into the robbing Peter to pay Paul method of KS financing and are risking a death spiral if anything goes far wrong). Add to that the fact that this is their stance on what is a standard risk of the type of business they do (competent companies plan for this type of loss), and it seems foolish to trust them with your money, even if you haven’t yet been personally stung. 

     

    Caveat emptor indeed. 

    • Like 2
    • Confused 1
    • Sad 7

  13. Guy apparently mortgaged his house to make sure MBP 1.5 could be fully delivered after it ran into problems. KS is littered with projects where the creators faced the same situation and instead let the entire project fall apart (often while pretending for years afterward that some miracle would eventually happen and they would deliver). Guess I’m still going to feel it is unfortunate his vision doesn’t seem to be working out for him when he put that much on the line to get here. 


  14. Sad to see how this one is going. In theory, a company that doesn’t renege on its KS obligations even when things get tough (as with MBP 1.5) and that is honest about how much funding it takes a project to succeed on its own without creating a multiple-KS pyramid scheme is the sort of company that should be rewarded. Especially when the quality of its products is quite high.

     

    But in this case, they seem to have mistaken the desires of their core audience (board gamers) without successfully appealing to a new audience (wargamers). And there are indications that, if this one fails to fund, they may have to fold after delivering their last Batman KS (product currently on the water). So just unfortunate all around. 

    • Like 1

  15. 7 minutes ago, Darsc Zacal said:

    It was also mentioned that those two minis would be part of one of the expansions.

    The theme of which is still unconfirmed.

     

    Hmmm... What theme would possibly involve Amazons and owl sculptures? Perhaps if we try hard enough, wisdom will come...

     

    Some sacrificial bulls probably wouldn’t hurt either. 

    • Like 6

  16. 21 minutes ago, haldir said:

    $6.69 for a single mini for shipping?? :blink:

     

    I was for sure going to get 1 mini, a possibility of 2 or more but if that's gonna be the cost for a single mini to ship, forget it!

     

    I'll just wait till they go retail at places I normally shop online & pay their much lower costs.

     

    I am guessing that is per figure for the pledge price plus shipping for a full pledge (so if there were 10 figures, a pledge plus shipping would be $66.90). At least that is the info they had on their last KS as i recall (and then decreased it as stretch goals were added). 

    • Like 1
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