Well I may as well toss in my 2¢. I own all the Citadel line, Most of the Vallejo Model color line, half the VGC line and I guess about half the Reaper Masters. I was looking forward to the latter from everything I have heard they were supposed to be the end all be all of paints. Well I have tried them off and on for the last few months and am sorely disappointed in their behavior and final effect. I find they have a very "plastic" feel to them when it comes to painting unless you thin them down as much as VMC, however at this rate of thinning I have found their coverage to be poor compared to both VMC and VGC. The final effect I was referring too is that they leave a glossy finish to some of the darker colors. I was under the impression that they would dry dead matte.
Now I have heard that I can call Reaper Customer Service and can replace the bottles that leave a gloss finish, but I will be quite honest with the way the paint feels I pretty much have chalked this up to lesson learned and shelved the paints. Its a shame too as I really had high expectations with these. Its good to hear that Reaper is continuing to work on the line to make improvements and will work with the end user to replace any of the paints that are having problems. Maybe its the impatience in me but when I sit down to paint I like to have all my tools in front of me and work on the project at hand, I rarely have multiple minis primed as I find that distracting, so when I find a problem with a bottle, that pretty much puts me at a halt as I have to mail in my bottle to have a replacement sent. So it is basically no painting for me for at least a week until I receive the replacement. While it is great that improvements are being made it kind of feels like, as with software, a beta product was released and the company is relying on patches to the product after its in the field to correct known deficiency’s.
Its a shame too as I see the last two releases of paints have some really nice colors which the other lines don't have, but I just cannot bring myself to buy any more of these. Now mind you several people really like these paints and I really do not want this to come out as negative as I feel it is. Reaper does a bang up job with their customers to improve their products. As has been said a lot of people really love these paints so I really guess it comes down to how well you would like them. My recommendation is to buy a triad and see how you feel about them before committing to the entire line.