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This one is for my mom but she may have a virus on her phone that is preventing her from signing into anything Google right now. She doesn't have a AV installed (should have listen to me!!!) & I tried to get one on there but they all seem to point to the Play Store. Anyone know how you can do this without the play store? Also she has a gmail account but for some reason none of the password recovery options are working. It's like she doesn't have an account. Anyone know what might be preventing this? On that note, anyone know what might be preventing her from signing in. Seems like the