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I had ordered a bunch of the Christmas figures last week, and they arrived exceptionally fast. Which was awesome! However, the Christmas Knight model had a HUGE piece of flash on his left shoulder. Normally I'd just cut it off and go about painting. But it was the size of his shield, and attached firmly to his shoulder and left side of his face. So I sent a message to the customer service guys with a photo of the figure, and in less than 24hrs, they responded that a new one would be sent out in a couple of days. Kudos folks! You all are still the best in the business! You're customer service is top notch. Love Reaper Minis, and will be looking forward to painting up these great Christmas figures. Especially Christmas Knight, and the animals. :D All the Best, Happy Christmas and Merry New Year Reaper Folks! Tom Nelson Midwest Miniature Guy