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No Reaper Live! tonight?


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In your original post:

 

16 hours ago, ttuckerman said:

It is 21 min after the hour.  Can they at least go to the forum and post?

 

you were expressing disappointment that no announcement had been made. I merely pointed out that such an announcement HAD been made, 4 hours previously. 

 

Your opinion has been noted, and will be discussed among the moderation staff, but I can assure you that the announcement was made in a very appropriate location, given the number of times people ask about the status of various Reaper activities/shows in that thread.

 

Is it the right place? Maybe, maybe not. Like I said, we'll discuss it and hopefully do better going forward. 

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As a courtesy, I copy stream announcements to the forum. I post them in Randomness because that is where Serenity kindly posts the stream start times (and sometimes copies over notices before I make it here) and because the information is generally only relevant for a few hours at most and as Chaoswolf stated, it is where people commonly ask stream related questions.  If you were not previously aware that I post updates there, I’m sorry, but you are aware now. 
If it is important to you to get updates when there are cancellations on the Reaper streams, then the appropriate action is for you to join the discord and sign up for the @STREAMING role. The discord streaming channel is the central hub for such announcements and has been for well over a year. 

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I don't understand why for years all our information has been here on this forum, and now all of a sudden we need to use discord, twitch, etc. These forums have and still work well, and I feel most people will agree with me that we don't want to get YET another app. to deal with. I will kick that poor dead horse once again and say that reaper NEEDS a dedicated PR person to work ALL these platforms. That should be there only job, coordinated with all departments and disseminating all that information to us, and to be the front line to ask/answer our questions. just my 2 cents  

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30 minutes ago, Ratmaster2000 said:

I don't understand why for years all our information has been here on this forum, and now all of a sudden we need to use discord, twitch, etc. These forums have and still work well, and I feel most people will agree with me that we don't want to get YET another app. to deal with. I will kick that poor dead horse once again and say that reaper NEEDS a dedicated PR person to work ALL these platforms. That should be there only job, coordinated with all departments and disseminating all that information to us, and to be the front line to ask/answer our questions. just my 2 cents  

 

Problem (at least for some) with this is the forums are the old way of communicating with Reaper. Discord & other methods are the new thing that everybody's "gotta" jump on to. I keep the discord app open on my PC mainly cause it's the site that Reaper uses the most for announcements & other official things, thou I haven't posted since a few days after ReaperCon. I do agree a web"master" would be a step up, but at least there are people like @Reaper_Jon & @Guindyloo that try to keep people informed on here as well.

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10 hours ago, Ratmaster2000 said:

I don't understand why for years all our information has been here on this forum, and now all of a sudden we need to use discord, twitch, etc. These forums have and still work well, and I feel most people will agree with me that we don't want to get YET another app. to deal with. I will kick that poor dead horse once again and say that reaper NEEDS a dedicated PR person to work ALL these platforms. That should be there only job, coordinated with all departments and disseminating all that information to us, and to be the front line to ask/answer our questions. just my 2 cents  


For years the forum was Reaper’s only social media and it was where the main bulk of Reaper’s customer base sought out information and socialised with each other. That is no longer the case and has not been for years. The forum, though still seen as valuable otherwise they would not pay to keep and maintain it, has only become less popular and it does not see much, if any, growth. Most accounts on here haven’t been logged into in years. Most new accounts end up either being spammers or people who visit once or twice and do not return. The main bulk of posts on the forum are made in the off topic section and for the most part have nothing to do with the hobby or Reaper. It does not, in any way, serve as an efficient or timely way to quickly get out important info to the main bulk of Reaper fans. That is not Reaper’s fault, that’s not the fault of anyone here either, it’s just the way that things have evolved. It is also the way that technology has evolved where other platforms provide a faster and more efficient way for information to be provided. That is how technology changes things and companies have to change with it. 
 

As much as some of y’all are not interested in going somewhere else, even more people are not interested in joining a forum. That’s just a fact that is supported by viewing the statistics across the social sites. 
 

It should be clear that Reaper is never going to hire a dedicated PR person that does nothing else. It is only a dead horse and beating it is pointless. Everyone at Reaper wears multiple hats, it has always been that way and I think it’s a pretty safe bet to say that it will always be that way. It is how Reaper operates. It is both a bad thing because all of their plates are constantly overly full and also a plus that the owners are not and have never been above going and doing the work wherever they’re needed. 
 

Beyond that, y’all want more information than any company ever gives anywhere. Please point out another company that will pull a stock list on a container that just came in just to tell one person if a restock of the item they’re interested in is on it. Please point out another company that would livestream them packing boxes simply because they know people are hyped up about receiving something. Please point out another company that makes as much of an effort to give out free daily education and resources, multiple venues where you can ask any question you want and have a chance to actually get it answered or shows as many previews and sneak peeks as Reaper does. 
 

Are they perfect? Absolutely not. But as much as y’all seem to think they don’t listen to criticism they absolutely do, you’re just not always going to get the answer that you want. 
 

But the complaint isn’t really that the information isn’t there, it’s that it isn’t presented in the places that some people would like them to be. It’s that you have to go somewhere else to find it instead of having it brought to you. It’s that it’s posted in the wrong thread or on a platform that you don’t personally like. On all of the other socials it is understood that you might have to go to where the information is posted and otherwise you might have to just ask someone. I don’t know why that causes such consternation here. 
 

Normally when there’s a cancellation of Reaper Live I go and sit in the chat for 20-30 minutes and put out a couple of notices in case people missed the announcement. I was not able to do that this last time because I got  stuck in traffic. I’m sorry that I was not able to do that this time. 
 

I’m sorry that some people are upset that the stream was cancelled, but please be aware that the streams are never guaranteed. If you attended the daytime streams then you would know that despite the fact that I run the twitch during the day, I do not always know the status of the evening streams. That is because the daytime streams require coordination between myself and only one other person. It is easy for me to communicate with just Anne, Rhonda, Luca or Josh. However, the evening streams have to be coordinated with multiple parties and sometimes things just don’t work out and sometimes even I don’t find out until right before the stream was meant to go live. It’s just the nature of the beast and the one thing that I can guarantee you with complete certainty is that it’s not the last time it’s going to happen. 
 

So again, I suggest that if it is important to you to be absolutely certain that you get timely updates on stream cancellations, you should join the discord. 

 

Edited by Guindyloo
I reworded some things that on second reading came across in an unintended tone.
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If joining the discord is not your personal preference, then that's your choice, but you cannot expect your personal preferences to be catered to. If a majority of people found it impossible to use, that would be one thing, but that is not the case and so that is where the information is.

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On 10/22/2022 at 7:54 AM, Guindyloo said:

Everyone at Reaper wears multiple hats, it has always been that way and I think it’s a pretty safe bet to say that it will always be that way

Honestly, this is probably for the best, though it'd be better if multiple people sometimes wore the same hat. Redundancy is very important in small businesses.  And whether people like to admit it or not, Reaper is NOT a huge company.  They move a lot of stock, and have a lot of fans, but what they don't have is hundreds of employees.

 

 

 

The previews gallery and new releases section of the website have been pretty regularly updated as of late, and honestly that's a pretty good place to look to see what's coming and what's out.  I can't ask for more than that, and thus I think maybe it might be a good idea to retire the 'upcoming releases' thread on the forums - there's no need for this information to have to be updated in multiple places.  Let's keep it to one and that makes it easier to keep up to date.  Which leads me to my next point:

 

My biggest issue with Reaper's announcements is the lack of consistency in which news outlet will be used and when stuff will come out of it.  (and don't get me wrong, Jon's efforts have vastly improved this over where they were for a few years after Ladystorm left).  If it's to be discord, fine, let's make sure it's posted to discord and that it's made widely well known that that is going to be the only news outlet.  

 

But, for example, there's the news section on the homepage of their own website which hasn't had any updates since May 15th...  seriously, take a look.  announcement of base boss coming soon in Feburary, and then the very next update is the WRAP for Bones 6 in May.  This is what I'm talking about when I complain about inconsistency.  The actual date of the baseboss KS was announced elsewhere, the dates for bones 6 were announced elsewhere, the wrap for baseboss was announced elsewhere, but then they returned to the news section for the wrap for bones 6.  It's frustrating because they APPEAR to have a place you can go for news, and then they don't always use it and you miss stuff they DID announce because you're not on the mailing list, active on the discord, watching ReaperLive every week, and living on the facebook group all at the same time.

 

 

 

@Guindyloo-Don't get me wrong, I'm very thankful for the efforts of you and other fans who do their best to repost information. It is very appreciated. I just feel dissappointed that it's necessary is all.

 

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As far as I remember there is no Reaper Live tonight due to social event (one of Reaper team members' wedding).
Just a heads up. I think it was stated in last Reaper Live and Discord folk seem to remember it similarly. 

Edited by Minsky07
grammar
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