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Randomness: the 18th sequel


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3 minutes ago, malefactus said:

317575790_2535077083297182_5456704465599976523_n.thumb.jpg.313ff22ca881b932c109f9bb4df32429.jpg

That made me think of Monday at work. A young couple walked in with a baby raccoon on their shoulders. His name is Rocket and was a very friendly and curious little fellow. Gotta love working gun shop in rural America!

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Disappointing way to start the day. No trip to Titan for my designs. Went with someone with UAV experience. They say more positions could be opening but I won’t be holding my breath. 

 

I now continue my streak of having never acquired my job directly from an interview. It’s all been hired sight unseen then interviewed, previously interviewed for a different job so didn’t interview for the one I did get, or I wad an already known individual to the group so was simply assigned the work. 
 

It’s an interesting thing.

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On 11/27/2022 at 10:01 AM, Inarah said:

If I didn't know Haldir, I'd half expect to find out about him in the breaking news some morning. 

Pretty sure that venting here is one of the reasons I haven't appeared on the news. ::):

 

Speaking of venting, the guy I've been dealing with the last couple of weeks has me wanting to hit my forehead with 2x4 repeatedly. 

 

He buys two sites back in May.  Is told how to contact me to set up a new owner training session. Never contacts me.  Calls in for dozens of service calls from June through October. In early November, he calls sales and complains he never got any training and that he needs to know how to do something "right now".   I'm asked to call him back. What should have been a 10 minute phone call turned into an hour as I gave him rough training on a couple of basics.  He vents to me about the lack of training "he was supposed to get".  I set up training appointment with him.  Day before scheduled training appointment, he cancels, asks to reschedule to day before Thanksgiving. Fine, whatever. 
 

Day of training, my normal two hour training session takes 3.5 hours, and we cover perhaps 75% of the material. Should have been faster, but I have to go over everything he's already been shown by me, and by other techs according to the service tickets I've reviewed.  I have to cut the session at the 3.5 hours because I've got another appointment. I tell him that any further training will be billable, as his initial fee only covers the two hour training session, and I've already given him 4.5 hours. 

He calls back on Thanksgiving (Canadian, they weren't off) - gets mad at the receptionist when told that I'm off until Monday.  Won't speak to anyone else.  Repeats call and attitude on Friday. 

I call him back on Monday. Get his VM (thank the lord!) - leave him message advising him to email his questions and tell him I'll email him the report he was asking about.  Replies to my email saying that he needs to speak to me about feature related to ApplePay.  That's not something I know about, I'll have to go to engineering, so I reply back asking him to outline his questions so I can take that to engineering. 

I get an email from him today asking questions that I covered in our training session last week! but not for the ApplePay question he alluded to. Fine, whatever, I answer his questions as detailed as I can manage in my email reply.  And then, no sooner than I receive the read receipt on my reply, my phone is ringing and Caller ID is telling me it's him.  It winds up going to the main voice mail, and our dispatcher, knowing how frustrated I'm with him, assigns the call to the service manager.  Service manager reads the ticket, and reassigns it to me. 

 

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Meanwhile

1 hour ago, kristof65 said:

Pretty sure that venting here is one of the reasons I haven't appeared on the news. ::):

 

Speaking of venting, the guy I've been dealing with the last couple of weeks has me wanting to hit my forehead with 2x4 repeatedly. 

 

He buys two sites back in May.  Is told how to contact me to set up a new owner training session. Never contacts me.  Calls in for dozens of service calls from June through October. In early November, he calls sales and complains he never got any training and that he needs to know how to do something "right now".   I'm asked to call him back. What should have been a 10 minute phone call turned into an hour as I gave him rough training on a couple of basics.  He vents to me about the lack of training "he was supposed to get".  I set up training appointment with him.  Day before scheduled training appointment, he cancels, asks to reschedule to day before Thanksgiving. Fine, whatever. 
 

Day of training, my normal two hour training session takes 3.5 hours, and we cover perhaps 75% of the material. Should have been faster, but I have to go over everything he's already been shown by me, and by other techs according to the service tickets I've reviewed.  I have to cut the session at the 3.5 hours because I've got another appointment. I tell him that any further training will be billable, as his initial fee only covers the two hour training session, and I've already given him 4.5 hours. 

He calls back on Thanksgiving (Canadian, they weren't off) - gets mad at the receptionist when told that I'm off until Monday.  Won't speak to anyone else.  Repeats call and attitude on Friday. 

I call him back on Monday. Get his VM (thank the lord!) - leave him message advising him to email his questions and tell him I'll email him the report he was asking about.  Replies to my email saying that he needs to speak to me about feature related to ApplePay.  That's not something I know about, I'll have to go to engineering, so I reply back asking him to outline his questions so I can take that to engineering. 

I get an email from him today asking questions that I covered in our training session last week! but not for the ApplePay question he alluded to. Fine, whatever, I answer his questions as detailed as I can manage in my email reply.  And then, no sooner than I receive the read receipt on my reply, my phone is ringing and Caller ID is telling me it's him.  It winds up going to the main voice mail, and our dispatcher, knowing how frustrated I'm with him, assigns the call to the service manager.  Service manager reads the ticket, and reassigns it to me. 

 

If it were me, I'd make sure as many of his calls as possible are routed this way.

The guy sounds like not just a time and energy sink but a moron with no technical aptitude as well.

 

You need to post one of these:

 

Mechanic.jpg.45e896aa994e4e955d862e6cc2ad41ef.jpg

 

Suitably modified to include "If I've instructed you how to do this before the rate will go up at a geometric function".

 

GEM

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4 hours ago, Corsair said:

That made me think of Monday at work. A young couple walked in with a baby raccoon on their shoulders. His name is Rocket and was a very friendly and curious little fellow. Gotta love working gun shop in rural America!

So what gun did Rocket want?

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I am tired but I am tired at home. We spent more than the last week at in-laws house sitting. We got home yesterday. I've had a little time to decompress but feel like absolute crap this morning. Hoping I didn't pick anything up from MIL. They went to visit SIL and family over the holiday. So she was in airports and planes. I'm don't think I've got anything serious and it could just be a case of morning crud that I often have or the weather shifting. Cancelled my doctor's appointment that was supposed to be tomorrow due to impending snow. Hoping Friday is fine because I have a tattoo consult in the afternoon and the shop is down the big hill a couple towns over.

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3 hours ago, Green Eyed Monsty said:

Meanwhile

If it were me, I'd make sure as many of his calls as possible are routed this way.

The guy sounds like not just a time and energy sink but a moron with no technical aptitude as well.

 

You need to post one of these:

 

Mechanic.jpg.45e896aa994e4e955d862e6cc2ad41ef.jpg

 

Suitably modified to include "If I've instructed you how to do this before the rate will go up at a geometric function".

 

GEM

 

 

I'm seriously campaigning for the phone system to be set up with the following features:

-  call forwarding rules that automatically forward any number on our list to a special extension.

- a voice mail message on that extension that advises the caller that they've been relegated to email only service, unless they agree to pay the standard service rate. 

Ideally, that extension would then also make them enter their credit card information before letting them leave a VM, but I don't know if that is possible - I know the other two are. 

 

1 hour ago, Mad Jack said:

 

"The answer to this question is still the same as when it was covered in your training..."::P:

I do that in my email conversations a lot.  Especially if it is something I have on the support wiki or youtube.   Once had a "conversation" with a site that was basically me giving him the same link 5 or 6 times.    I just love sending a youtube link, then being able to ask the follow up question "did you watch the video?" 

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