Green Eyed Monsty Posted March 20 Share Posted March 20 5 minutes ago, kristof65 said: We do have a list of recommended providers, and I'm the one in charge of the US version. There are literally thousands of credit card processing companies (all using the same 2-3 dozen platforms), but it's a lot easier if sites go with one of the half dozen providers on our list. And there is the rub - this processor is the one that's been on our recommended providers list the longest. I adore the company rep - he and I have been working together for almost 21 years. And up until October, his company was IMO THE BEST for our customers to work with,. If it wasn't for these issues, they still would be. Even though he's upset with me, he is just as frustrated as I am over this - as a sales rep, part of how he gets paid is on commission - he's doing everything he can to try and get this solved for me because his pay is dependent upon commissions - he'll take a fairly decent hit to his pay check if all these customers switch. I don't know what I'm going to do - I hate to punish the rep for something outside of his control, but it may be all I have. From your description is sounds like there was a significant change in key personnel in the IT Department of this company within the last 9 months, and not for the better. If you are having this much of a problem in the Car Wash Industry, the repercussions have to be reverberating through multiple segments of the economy. Best of Luck. GEM 4 1 Quote Link to comment Share on other sites More sharing options...
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