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nocturnalsun

A big thank you to the great folks at REAPER!

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I recently ordered the Learn to Paint Kit-1 from a company other than Reaper....DoOrDice to be exact, and after some horrible waiting it finally arrived, I ripped it open with abandon and began learning right away!!!

 

I only got to the face of my Anhurian Man-at-Arms before I realized something was most certainly wrong.

My pot of Walnut...was actually black!!!!! ::o:

I knew there was nothing DoOrDice could do...or would do about this so I called Reaper, and much to my surprise, they shipped out a pot of Walnut as soon as I explained the issue!!!

 

Thanks guys!! You rock.

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*blinks* E-mail...whats this e-mail stuff.... :huh: right...just kidding, yeah I thought about e-mailing them but at the time I was so heartbroken that I couldn't finish the face I needed to hear a voice...hopefully sometime soon when my girlfriend brings back the

digital camera I can start posting some pic of completed mini's so you guys can help me out!

 

 

*goes to check mail for a pot of Walnut*

 

Oh wait...I just called ten minutes ago....

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I've only had one mix up in ordering with Reaper-and they fixed it fast, no questions asked. Had the right mini in three days. Now THAT is good customer service.

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I've had two customer service issues arise in the last year. One was mine and the other was a CAV player I introduced to the game.

My issue was a defective mini that was replaced no questions asked and the other was some missing hex bases from a CAV starter box. Brian, the guy who handles our gripes and moans asked me simply " Do you want them shipped to you or to him?"

 

THAT boys and girls is customer service. ::D:

 

I've never encountered a company who's service was this good. They won my loyalty. ::):

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yup, Reaper CS is top notch, the orc warlord (there a paintjob of him in red armor) axe head was sheared off in a blister I bought online, thought about just gettin anther one, but I decided to email Jay & tell her my situation, she said, what's your mailing address, will get a fig out to you no charge. I was like WOW!!! I was expecting just the sprue with the arm & axe/hand on it, not a whole figure, now that class A service if you ask me.

 

I've only ask for a couple others things from CS but I know if I ever need something in the future, they'll be there for me.

 

 

Randy M

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When I bought LTPK-2, the yellow was like a chunk of Play-doh. Luckily the store, Texas Game Company in Allen, TX who is sadly no longer around, replaced it no problem.

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