No Bones yet.

[klarg1]

 

 

 

I think even a wild guess as to when something will ship may be dangerous. Even if you are prepared to accept it as only an estimate, there is no telling who may take it as a promise, even with appropriate disclaimers.

We have seen people take one data point (Example to follow) and try to build a pattern with which to guess, and then be angry about the answer they received. As such, we are very reluctant to give data that can be misconstrued - as evidenced below - *anything* can be misconstrued.

 

Example: When we shipped our first box, we announced that it was to a person named Cindy A from Ohio. Within hours, multiple people commented that we were shipping in alphabetical order, and that was unfair as their last names started with W, T or Z.

 

So what you're saying is that you're shipping it to states that border the Lake Erie first?

 

 

Seriously though, I understand that international logistics are hard. I, for one, can wait a little longer.

Edited May 7, 2013 by klarg1

[ttuckerman]

 

 

 

 

I think even a wild guess as to when something will ship may be dangerous. Even if you are prepared to accept it as only an estimate, there is no telling who may take it as a promise, even with appropriate disclaimers.

We have seen people take one data point (Example to follow) and try to build a pattern with which to guess, and then be angry about the answer they received. As such, we are very reluctant to give data that can be misconstrued - as evidenced below - *anything* can be misconstrued.

 

Example: When we shipped our first box, we announced that it was to a person named Cindy A from Ohio. Within hours, multiple people commented that we were shipping in alphabetical order, and that was unfair as their last names started with W, T or Z.

 

So what you're saying is that you're shipping it to states that border the Lake Erie first?

 

 

Seriously though, I understand that international logistics are hard. I, for one, can wait a little longer.

No, I'm in Ohio and I did not get mine yet!

[psyberwolfe1]

Thank you for the update. Hmm, I guess I shall reconsider buying those paint kits.

 

As a note all of the paints are made in the USA which is why they could be shipped with the simple orders.

 

 

Note to Reaper; Look at the lack of rage in all these posts. Unavoidable issues generally are better received than no info at all.

 

This is a good point, but I must temper it by saying some of that is due to the nature of the Reaper fanbase. If Soda Pop had made this announcement (they made a similar one a bit back), it would not be so cordial.

 

The other thing is this fan base has a lot of loyal firefighters. Look through the KS and post-KS threads and you'll see a devoted cadre of folks putting out fires and helping answer questions, and strangely enough they are usually right about their answers.

 

@ALL: Once again, My sweatshop for painting figures is always open for business for those of you too impatient to wait. You could say it's a painting Rura Penthe.

 

@Ed and the Reaper crew: Thanks for your hard work. Although the news is welcome, it happened to arrive on Fails-To-Give-A-Crap Mondays so the update left me strangely unmoved. JK

[naponatom]

Hey Reaperbryan! Long time no see! Miss your posts here, be assured that in Reaper we trust and we will wait as long you need us to wait.

[Dai-Mongar]

 

 

 

I think even a wild guess as to when something will ship may be dangerous. Even if you are prepared to accept it as only an estimate, there is no telling who may take it as a promise, even with appropriate disclaimers.

We have seen people take one data point (Example to follow) and try to build a pattern with which to guess, and then be angry about the answer they received. As such, we are very reluctant to give data that can be misconstrued - as evidenced below - *anything* can be misconstrued.

 

Example: When we shipped our first box, we announced that it was to a person named Cindy A from Ohio. Within hours, multiple people commented that we were shipping in alphabetical order, and that was unfair as their last names started with W, T or Z.

 

I understand that you don't want people making erroneous extrapolations, but without a lot of information to go on, those people are just going to come up with their own suppositions on what is or isn't happening. Given that you have to battle misinformation either way, I'd prefer if you'd err on the side of informing the backers as much as possible. You guys have been burned before by giving out too much information too soon, but I worry that you've gone too far in the other direction.

I'm not upset about the wait. I can deal with delays because at the end of the day, I backed this kickstarter because I believe in the product you're making, and I hold Reaper in high regard as a company. I honestly believe that with the Bones line, you're helping to secure the future of miniature painting and gaming. The reward of a huge pile of Bones was a secondary motivation for me; I pledged before the first stretch goal had even been seen.

I know I don't have the experience or qualifications to have a professional opinion on the matter, but I feel like the communication during the later stages of this project has been less that ideal. During the kickstarter itself everything was great, but once shipping started it felt like there was an information blackout, and maybe that's what's bugging people - the dichotomy of the communication in the different phases of the project. I don't doubt that you're doing everything you can to get the rewards to us as soon as possible, and I know that it's not feasible to give us blow-by-blow details of everything that happens over the course of a day. But between important information being given out through several different channels (and not all at once) and long stretches of unsettling silence, I think there's room for improvement. But I think Reaper's the kind of company that will want to make that improvement.

I still have huge respect for Reaper and I'll be a loyal customer for many years to come. I know you guys will come out of this having learned a lot, even if it has been the hard way sometimes. I just want to share my backer's perspective on how it's been going from this end.

[jdizzy001]

 

 

 

I think even a wild guess as to when something will ship may be dangerous. Even if you are prepared to accept it as only an estimate, there is no telling who may take it as a promise, even with appropriate disclaimers.

We have seen people take one data point (Example to follow) and try to build a pattern with which to guess, and then be angry about the answer they received. As such, we are very reluctant to give data that can be misconstrued - as evidenced below - *anything* can be misconstrued.

 

Example: When we shipped our first box, we announced that it was to a person named Cindy A from Ohio. Within hours, multiple people commented that we were shipping in alphabetical order, and that was unfair as their last names started with W, T or Z.

To this day, I advocate alphabetical distribution of goods. Not for this project per se, but my theory is that alphabetical is completely fair. If someone has a name beginning with W,X,Y or Z, they could always change their last name ;)

[cmorse]

Example: When we shipped our first box, we announced that it was to a person named Cindy A from Ohio. Within hours, multiple people commented that we were shipping in alphabetical order, and that was unfair as their last names started with W, T or Z.

 

Isn't this actually an example of someone jumping to conclusions because the official update on KS about shipping starting and the order of shipping didn't show up until after small tidbit were thrown up on facebook and the reaper forum? If the update on KS had come first instead of a day later wouldn't it have perhaps headed off these complaints?

[bojesphob]

 

Example: When we shipped our first box, we announced that it was to a person named Cindy A from Ohio. Within hours, multiple people commented that we were shipping in alphabetical order, and that was unfair as their last names started with W, T or Z.

 

Isn't this actually an example of someone jumping to conclusions because the official update on KS about shipping starting and the order of shipping didn't show up until after small tidbit were thrown up on facebook and the reaper forum? If the update on KS had come first instead of a day later wouldn't it have perhaps headed off these complaints?

 

My first thought would be to say, no, it wouldn't. There are a lot of people out there that complain just to complain. They could have been the first person to get their stuff and they would have complained. Unfortunately, there are many out there that you just can't please no matter how you try.

 

Reaper: Thanks for the update! While it's not the best of news for those of us with add ons, you can't control what the US customs does. Hopefully they realize the error of holding the shipment up, release it, and that Kaladrax and Nethymaul are in that shipment :)

[OneBoot]

Were people getting all paint sets with the orders already received? My wife just grabbed a case and three of the paint sets (starter set 1 & 2, and undead). We were expecting her order to be way down the list just because it was an odd one.

 

Kinda glad it hasn't come yet, actually. I might be tempted to use the paints for evil if I had them but no new bones to try them on.

I'd actually shoot Reaper an email, since if all she got was a case and paints, they have all of those on hand already; granted, I can't speak for them, so take that with a grain of salt. It looks like Bryan is the one you'll want to contact: [email protected]

 

Actually, it looks like this happened to someone else (or maybe you're the same person, I wouldn't know, lol). This was posted on Update 91 on the Kickstarter page: @Jamie Lumsden - our records do not show any orders outstanding for just figure case+paints. If you will e-mail me at [email protected] I will look into your pledge and let you know what is the holdup, or if there is something we can do to fix this.

 

Huzzah!

--OneBoot :D

Edited May 7, 2013 by OneBoot

[Reaperbryan]

Hey Reaperbryan! Long time no see! Miss your posts here, be assured that in Reaper we trust and we will wait as long you need us to wait.

Yeah, I've been kind of busy.

 

The sad part is that I will probably become vacant from the boards again for long stretches once we resume fulfillment - which is, ironically,when the most questions come up that need my attention.

 

WTB: Clone of self. Call with serious offers.

[daosbeoulve]

Thanks OneBoot. That wasn't me on the KickStarter page, but my wife just emailed Bryan as well.

 

Now....to begin plotting the evils, or not to begin plotting the evils. That is the question.

[Doug Sundseth]

 

 

 

 

I think even a wild guess as to when something will ship may be dangerous. Even if you are prepared to accept it as only an estimate, there is no telling who may take it as a promise, even with appropriate disclaimers.

We have seen people take one data point (Example to follow) and try to build a pattern with which to guess, and then be angry about the answer they received. As such, we are very reluctant to give data that can be misconstrued - as evidenced below - *anything* can be misconstrued.

 

Example: When we shipped our first box, we announced that it was to a person named Cindy A from Ohio. Within hours, multiple people commented that we were shipping in alphabetical order, and that was unfair as their last names started with W, T or Z.

To this day, I advocate alphabetical distribution of goods. Not for this project per se, but my theory is that alphabetical is completely fair. If someone has a name beginning with W,X,Y or Z, they could always change their last name ;)

 

I advocate reverse alphabetical, which is even more fair, as it is done much less often than alphabetical. And since my last name doesn't start with Z, this is totally not special pleading.

 

[Laoke]

Yeah, I've been kind of busy.

 

The sad part is that I will probably become vacant from the boards again for long stretches once we resume fulfillment - which is, ironically,when the most questions come up that need my attention.

 

WTB: Clone of self. Call with serious offers.

 

Well, if you're looking for a partial solution - crowdsource it out. Nominate a few people who's judgement you trust on the boards to trawl through things and send you or someone else at Reaper stuff that doesn't get answered correctly by the rest of us. Either filter by keyword on your standard email account, or get Kit to set up one (I'd suggest [email protected]) specifically for the purpose. Get the right person and they'll obsessively check not just these forums but the Kickstarter Comments, Paizo Forums, Twitter, and Facebook for you and do a triage before you even look at it.

 

Payment? Oh that's easy. Most of us would render our grandmothers down if we thought we might get usable paint out of it, and carve tiny scrimshaw figures out of her bones once done. You could either pay in paint, in figures, or if you wanted the maximum number of volunteers in giving them priority treatment on their Kickstarter order.

 

Now, if you'll excuse me, I've got to go check and see if Granny bleeds fuschia.

[MagiusDel]

Or, something that would (IMO) be even cooler - do a line of Bones figures based on them (call it the Relief Squad). Made in America Sofie, plus 2 or 3 worker figs, and you'd have a right bundle to send out (and/or sell).

I know I'd buy that.

[Djbousquet]

I'm just a little pissed off that the people who spent the most money buying the most options and multiple vamps get screwed the hardest and have to wait the longest..... while I watch reaper @ reapercon giving away boxes of vampire pledges that should have been sent to paying KS supporters intead being given away as free prizes to people who attended reapercon while now we all have to wait for the next BATCH to show up from china......

 

just a little peeved.

 

 

Let me reiterate that I'm a huge supporter of Reaper as a company and obviously this has been a huge learning experience for everyone. I'm a huge fan of the BONES line too which is why I bought so many (over a thousand bucks worth)(...and yeah I went a little overboard)

 

I'm obviously a little peeved about how some things have been handled but hey, I'm not the one running the company. Just keep doing the best job you can guys, I guess that's all we can hope for at this point.