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Estimated Turnaround time on Bones replacements?


Vilegrimm
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Got a few missing that I'd like for multiples (Troll-dude and dark elf queen) and a few I could ignore/don't care about (Got 1x extra PF goblin pyros/missing 1x PF gobbos. And missing a Ghost King that I don't really need two of anyway.)

 

Issue for me is the Ebonwrath wings which isn't something I can just buy with a gift certificate. Mine had strange bubble-like things on them that I can't seem to fix with boiling.

Otherwise I'm fine with store credit. I was planning to put in an order soonish anyway.

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I guess I need to send another email because I sent them one in May and haven't heard a peep about my replacements yet. Dang it...

 

Edit: I mean, I got a response within 48 hours, but no "We've sent your replacement" email yet. I even offered to show them pictures of my empty bag and miscast. They can be seen in my blog linked below...

Edited by CaptainPete
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I haven't heard back from them either and have found a few more miscasts since I sent the email. However, if they send me store credit, I'll just buy another Goldar the Barbarian and toss whatever the other minis were at misbehaving puppies.

 

Actually, it depends on how they correct the other issues.

Edited by Bob the Inquisitor
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I don't know, contrary to what Reaperbryan said, the e-mail I sent got a reply within 24 hours, and they wanted to know the part numbers I was missing. So after doing the inventory myself I sent off the Part numbers for the 56 missing miniatures (yes the contents of one whole bag from the vampire box).

 

Will see if I get replacements or store credit....

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for those stating you haven't heard from us yet - we are actively going through the emails. remember that each one requires several minutes f research - searching the other e-mails for the same user (several people e-mailed 5 or 6 times) to make sure we don't fulfill the same request repeatedly, verifying what was originally ordered (people do sometimes claim falsely - not that any of you would!) identifying the problem (people sometimes don't provide part #'s, and we have to look at the images they reference, etc.), determining to send a GC or replace the part, then note the original KS database with our actions. It takes 3-5 minutes per e-mail, which means each of us working on it can do about a dozen of you an hour.

 

Please DO NOT send multiple emails - it adds incrementally to the time the process takes. I would wait about 3 more days, and if you still have no response of either a GC or a replacement being sent, after due diligence with your spam folders/filters I would send a message again to [email protected] with your KS e-mail, KS order # (if you know it) and the part number and as accurate and succinct as possible* description of the problem.

 

*I cannot stress this enough, in order to be sure we do not miss anything, we must read the whole message, and the shorter and more accurate it is the faster we can identify the problem. I cannot tell you how many e-mails have been paragraphs long, when what we needed was "Email X, Order #Y, Missing This Part from model XXXXX, Missing model XXXXX, and extra model XXXXX"

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I don't know, contrary to what Reaperbryan said, the e-mail I sent got a reply within 24 hours, and they wanted to know the part numbers I was missing. So after doing the inventory myself I sent off the Part numbers for the 56 missing miniatures (yes the contents of one whole bag from the vampire box).

 

Will see if I get replacements or store credit....

I would wager you'll get a replacement bag. This type of error is one I have seen so far once before, and it took me about 2 minutes to track down which bag it was, so it's easier to replace the whole bag than the 30+ minis one at a time.

 

As for how long, all I can say at this point is that I've done about 30 people so far today, but I'm not the only person doing them.

 

also - if you sent your e-mail to [email protected], we had dedicated people watching and replying to that recently, whereas the [email protected] account is the one we are taking so long on now. it literally requires checking both accounts, looking for duplicates, etc.

 

Still, I'm glad you got a faster response than many of our backers. for some, I'm discovering that my contact today is the first one since June. Clearly we're not guilty of the "above and beyond" that some people above have claimed, but we are trying.

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