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Soreena

[MERGED] Bones II Shipping Excitement/Wave

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Well, glad I rushed to get in on Wave 2. I still haven't managed to get anything, UPS has declared the shipment officially lost or stolen. Supposdely has issued claim information to Reaper in February, Reaper still has not responded to any emails about the issue, and the one time I managed to get a live person on the phone she knew nothing of it and swore they would track it down and get back to me. A week later, still no contact.

 

I've passed angry, discouraged and frustrated, and have begun to just accept the fact that I'm more or less screwed at this point.

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Oh, question: Where do people see who picked their orders? The box itself only contained the signed Thank You note. It might be on one of the printed stickers on the box itself, but those are mostly covered by other stickers put there by the customs office or the postal service.

Loose inside the box there should be an inventory printed on reciept paper which has the name of the picker on the bottom.

Didn't get one of those. Maybe the customs office took it out and didn't put it back again.
I didn't get one either. I was checking against the pledge manager and KS pictures. Didn't think about a packing list until much later.

 

I just printed the spreadsheet I made when drawing up our pledge. Everything checked out as being there.

Been able to go through some of the boxes and bags. Tally so far: 2 extra minis in the core set and 1 extra slime in the gelatinous cube bag on the plus side. 1 small base missing (so, 49 out of 50 small bases).

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Wave 10 order finally made it. Missing the bases. I'll email reaper once I've had a chance to check for other issues. I've about 20 bases already, so it's no biggie to wait to get the kickstarter ones. They all look pretty dang awesome.

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Didn't get home from work until 11pm, so excitement's been tempered by that.  So far I've been able to check Dragon's Don't Share, The MFing Tarrasque, ad all the clear-bagged goodies...all of which are accounted for piece-wise, nothing missing.  The only fitment issues so far are that Queen Slug-for-a-butt [Mashaaf] and the castley bits from Dragons Don't Share need a dip in hot water to straighten them out.   With my evenings booked the next couple days, it'll probably be Thurs or Fri until I get to take an inventory of the core set, the bases, and Expansion 3.  Though seeing other people's pictures, I wish I could've thrown in for more.  The clear blue stuff looks great, and oh what I'd give to have gotten the other 2 expansion sets...

 

I'm left feeling like I didn't pay enough for Dragon's Don't Share and Khanjira, though...they're awe inspiring in the same way that Kally is, one of those figures that you test fit and go "No [bleep]ing way...too cool..."

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I've officially been boned!

 

And I thought waiting for the box to arrive was bad, now it's sitting there...tempting me...and I can't touch it until after work...

Lucky!

 

I can´t touch the box until tomorrow. I promise my son we will do the unboxing together...

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Well, glad I rushed to get in on Wave 2. I still haven't managed to get anything, UPS has declared the shipment officially lost or stolen. Supposdely has issued claim information to Reaper in February, Reaper still has not responded to any emails about the issue, and the one time I managed to get a live person on the phone she knew nothing of it and swore they would track it down and get back to me. A week later, still no contact.

 

I've passed angry, discouraged and frustrated, and have begun to just accept the fact that I'm more or less screwed at this point.

You may be out of luck on the UPS-doing-anything-about-it-front but I encourage you to email [email protected] and explain that you have opened a claim for a lost parcel, and when, with any identifying confirmation numbers you can provide. Include your Invoice/Order # so that we can find your original order.

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And then again...

 

Eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

 

ROW Wave 4

Brazil

US$ 330,87 In Pledge, US$ 160,00 in Taxes (~ 50% again)

 

Way Too Fast! I was out to pick the first one, and when I came back there is the second telegram (yes, I know...) waiting for me.

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Well, glad I rushed to get in on Wave 2. I still haven't managed to get anything, UPS has declared the shipment officially lost or stolen. Supposdely has issued claim information to Reaper in February, Reaper still has not responded to any emails about the issue, and the one time I managed to get a live person on the phone she knew nothing of it and swore they would track it down and get back to me. A week later, still no contact.

 

I've passed angry, discouraged and frustrated, and have begun to just accept the fact that I'm more or less screwed at this point.

You may be out of luck on the UPS-doing-anything-about-it-front but I encourage you to email [email protected] and explain that you have opened a claim for a lost parcel, and when, with any identifying confirmation numbers you can provide. Include your Invoice/Order # so that we can find your original order.

 

I've emailed [email protected] multiple times now with that information, as well as calling and talking to the customer service person who had me email the information to [email protected] so she could look into it. I've also left voicemail about the issue.

 

Thus far, I've received zero response from Reaper on the issue since opening the claim with UPS, which UPS completed the claim on and sent to Reaper Miniatures on February 27th.

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Well, glad I rushed to get in on Wave 2. I still haven't managed to get anything, UPS has declared the shipment officially lost or stolen. Supposdely has issued claim information to Reaper in February, Reaper still has not responded to any emails about the issue, and the one time I managed to get a live person on the phone she knew nothing of it and swore they would track it down and get back to me. A week later, still no contact.

 

I've passed angry, discouraged and frustrated, and have begun to just accept the fact that I'm more or less screwed at this point.

You may be out of luck on the UPS-doing-anything-about-it-front but I encourage you to email [email protected] and explain that you have opened a claim for a lost parcel, and when, with any identifying confirmation numbers you can provide. Include your Invoice/Order # so that we can find your original order.

 

I've emailed [email protected] multiple times now with that information, as well as calling and talking to the customer service person who had me email the information to [email protected] so she could look into it. I've also left voicemail about the issue.

 

Thus far, I've received zero response from Reaper on the issue since opening the claim with UPS, which UPS completed the claim on and sent to Reaper Miniatures on February 27th.

 

I shall look into it then. Will you e-mail me directly? [email protected]

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Well, glad I rushed to get in on Wave 2. I still haven't managed to get anything, UPS has declared the shipment officially lost or stolen. Supposdely has issued claim information to Reaper in February, Reaper still has not responded to any emails about the issue, and the one time I managed to get a live person on the phone she knew nothing of it and swore they would track it down and get back to me. A week later, still no contact.

 

I've passed angry, discouraged and frustrated, and have begun to just accept the fact that I'm more or less screwed at this point.

You may be out of luck on the UPS-doing-anything-about-it-front but I encourage you to email [email protected] and explain that you have opened a claim for a lost parcel, and when, with any identifying confirmation numbers you can provide. Include your Invoice/Order # so that we can find your original order.

 

I've emailed [email protected] multiple times now with that information, as well as calling and talking to the customer service person who had me email the information to [email protected] so she could look into it. I've also left voicemail about the issue.

 

Thus far, I've received zero response from Reaper on the issue since opening the claim with UPS, which UPS completed the claim on and sent to Reaper Miniatures on February 27th.

 

I shall look into it then. Will you e-mail me directly? [email protected]

 

Sent, 'thank you' doesn't cover the sentiment adequately.

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For the record, I have nothing in my inbox. I would have expected to have it by now, (~30 minutes after your post). 

 

I will check my spam folders, but I just want you to be aware.

 

EDIT: It was in my SPAM folder.  I'm reading it now so I can research it properly.

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Speaking of the communications game and possible snafus, what kind of wait time are we looking at before being connected with the next available operator getting missing-pieces emails, sent per the guidelines set forth in the most recent update, addressed? Should we expect direct responses to the emails? I know y'all are busy and all, so it helps to know at what point we should consider something other than a long queue is possibly to blame.

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Speaking of the communications game and possible snafus, what kind of wait time are we looking at before being connected with the next available operator getting missing-pieces emails, sent per the guidelines set forth in the most recent update, addressed? Should we expect direct responses to the emails? I know y'all are busy and all, so it helps to know at what point we should consider something other than a long queue is possibly to blame.

Other than telling you your email was received, there is nothing we can do yet. The system is not ready to process these and you are looking at a few more weeks of wait time before processing begins.

 

Your emails are received, read and in a holding folder waiting until something can be done.

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Is there a cut off time to send the email? I was waiting for a cool down period so Reaper isn't bombarded, but don't want to miss out. ^__^

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Is there a cut off time to send the email? I was waiting for a cool down period so Reaper isn't bombarded, but don't want to miss out. ^__^

I am waiting too. I figured a couple of months was not too long for the dust to settle.

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