Fulfilling GNL Mats by GameNightLife

[Arc 724]

NEW EMAIL SENT TO BACKERS. We have redo our pledge via their website!

Edited May 14, 2015 by Arc 724

[HornedTurtle]

What?! More chance to be indecisive! 

[Talae]

Haven't checked yet. Do we get to add in the PM?

[greyhaze]

Anybody else having trouble submitting the form?  I've used both codes and the balance is $0, the instructions say you don't need to fill it in if the balance is $0, buuuuut...

 

 

 

 

 

• Please note: Shipping rates have been updated based on your new "ship to" address. Please review then resubmit your order.
• Please fill in the Billing Address field First Name.
• Please fill in the Billing Address field Last Name.
• Please fill in the Billing Address field Address.
• Please fill in the Billing Address field City.
• Please fill in the Billing Address field State / Province.
• Please fill in the Billing Address field Zip / Postal Code.
• Please fill in the Billing Address field Phone Number.
• Please choose a valid Billing "State / Province" for the country you selected of "United States" from the list below.
• Please fill in the Shipping Address field First Name.
• Please fill in the Shipping Address field Last Name.
• Please fill in the Shipping Address field Address.
• Please fill in the Shipping Address field City.
• Please fill in the Shipping Address field State / Province.
• Please fill in the Shipping Address field Zip / Postal Code.
• Please fill in the Shipping Address field Phone Number.
• Please choose a valid Shipping "State / Province" for the country you selected of "United States" from the list below.
• Please fill in the field Email Address.
• Please fill in the field Password.
• Please fill in the field Password (Type it again).
• "Password" must be at least 6 characters in length, please try again.

So, I'm getting the impression we have to fill it in?

[Dan d'Lyon]

Yes, you do have to fill in that form.  You just won't need to provide a credit card number to complete your order.

[greyhaze]

Yep, filled it out, and it went through.

[lexomatic]

I had problems with the survey redo... it didn't accept the codes a few times. This process has been overly complicated and frustrating.

[Harrek]

I had problems with the survey redo... it didn't accept the codes a few times. This process has been overly complicated and frustrating.

 

I would contact them and let them know of course.

 

For me it was just add the tiles I wanted to the cart.  Enter the first code and apply.  Then enter the second code and apply.  No different than most any other web stores I have used where you had to enter promo codes of some sort.  I actually found it very intuitive because it did work like this myself.  You also had to enter your shipping address in there somewhere, but that also was like any online store also (at least to me)  Only odd thing was making sure I put my KS handle and email in the comments for the order.

[cmorse]

No trouble for me either. Remember to make sure you don't end up with a space at the beginning or end of the codes. That's one of the biggest causes for codes and passwords to fail.

Edited May 17, 2015 by cmorse

[Jessie]

edit: and off topic: in the comments they are apparently responding to a backer named "Michael C. Stiltz" that I do not see posting at all, and while that's kind of odd, what's really rattling my noggin is that out of 288 Backers, 2 of them are Stiltz's??? I have NERDY COUSINS???

Just saw this. Your "cousin" is my DM, no joke. We've been teasing him to use his "family" connections for years to get our Bones faster or get our Bones requests in :D

 

He was a KS II backer as well, surprised no one caught this coincidence for you already.

[seej]

Wow, I feel the first survey was confusing enough, but now I have to jump through more hoops to complete a second "order". I realize they say this was Kickstarter's fault, but I've never heard of technical difficulties with KS surveys before. Anyone else seen this with a previous project?

[Doug Sundseth]

Many companies have complained about Kickstarter's survey process. GNL needed complex information from backers; it's not surprising to me that their hack to get information without spending money on something like Backerkit had trouble.

[cmorse]

They didn't really blame kickstarter for the survey issues. The original survey was dumped not do to anything kickstarter did, but rather so many backers messed up that sorting it out was deemed impossible. This was due to a combination of unclear direction and backers not paying attention. The second attempt was Backerkit, but Backerkit backed out and refunded their money after not being able to handle some aspect or another. The final solution was the current store thing. Which I didn't think was too bad, but they should have just made a second backer only storefront that functioned without having to add multiple codes.

[etherial]

The final solution was the current store thing. Which I didn't think was too bad, but they should have just made a second backer only storefront that functioned without having to add multiple codes.

I have difficulty imagining that a backer-only storefront could be implemented with less hassle than two coupon codes.

[Talae]

I submitted my PM the other day for all parchment. Not sure if I made the right choice or not. I am tempted to go buy some blue and some green for general forest/water use.