Jump to content

Figure Case Blues


RouterMike
 Share

Recommended Posts

I was with everyone that the mini cases from the first kickstarter were awesome, but the spaces were too small for a lot of the figures. I was thrilled to see them offer cases with larger spaced foam inserts in Bones 2. So my KS order shipped and both cases were missing. I emailed Reaper and they replied back that they would get the figure cases out to me. Today I finally received the replacement figure cases, and they have the exact same inserts as the first KS.

 

Did I miss an update somewhere that said they were going to stay with the same dimensions as the Bones 1 inserts? Or did I just get REALLY unlucky and get my case order borked twice in a row?

Link to comment
Share on other sites

  • Replies 20
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

  • Reaper User

I was with everyone that the mini cases from the first kickstarter were awesome, but the spaces were too small for a lot of the figures. I was thrilled to see them offer cases with larger spaced foam inserts in Bones 2. So my KS order shipped and both cases were missing. I emailed Reaper and they replied back that they would get the figure cases out to me. Today I finally received the replacement figure cases, and they have the exact same inserts as the first KS.

 

Did I miss an update somewhere that said they were going to stay with the same dimensions as the Bones 1 inserts? Or did I just get REALLY unlucky and get my case order borked twice in a row?

You are just unlucky.

 

Contact [email protected] and let them know what happened and they will fix it again.  Sorry, I'm not sure how the old foam got mixed into the new stuff.

Link to comment
Share on other sites

You are just unlucky.

 

Contact [email protected] and let them know what happened and they will fix it again.  Sorry, I'm not sure how the old foam got mixed into the new stuff.

 

 

 

For the rest of the folks around here, I've contacted [email protected] and they're already setting things right. It's awesome to see great customer service from companies you love.

  • Like 10
Link to comment
Share on other sites

While we're on the subject, is there ever a chance the bones I or bones II cases will be available for sale? I didn't get either, but am now regretting not having a case. The smaller bones I would be perfect, and I like all the cutouts you can't get in the one they do have for sale.

  • Like 1
Link to comment
Share on other sites

While we're on the subject, is there ever a chance the bones I or bones II cases will be available for sale? I didn't get either, but am now regretting not having a case. The smaller bones I would be perfect, and I like all the cutouts you can't get in the one they do have for sale.

 

Jessie just sent yah a PM!!

 

RM

Link to comment
Share on other sites

I have a great case for bones, and it fits any sizes.  It's a cardboard box that i chuck them all in.  They are bones, the whole point is that you give up the fine detail of metal and resin but gain indestructibility.  I have been doing this way for 3 years and have noticed no deterioration of paint, no chips, fading, or scuffing.  But some people will insist on treating them like faberge eggs.  I guess the D is in OCD for a reason.

  • Like 3
Link to comment
Share on other sites

Fourth time's a charm?

 

Today I received a box from Reaper. I was excited to get the replacement foam trays for my two new figure cases. Since I had ordered two cases and explained this in my last email, I had expected to see four new pieces of foam. Imagine my surprise and disappointment when I open the box to find but one tray.

 

I've sent an email to [email protected] again explaining what's happened. I'm sure the wonderful LadyStorm is getting sick of hearing from me about these cases and foam.

 

I'm trying real hard to be the goat. Please can I have my foam?

  • Like 1
Link to comment
Share on other sites

I have a great case for bones, and it fits any sizes.  It's a cardboard box that i chuck them all in.  They are bones, the whole point is that you give up the fine detail of metal and resin but gain indestructibility.  I have been doing this way for 3 years and have noticed no deterioration of paint, no chips, fading, or scuffing.  But some people will insist on treating them like faberge eggs.  I guess the D is in OCD for a reason.

 

Well, I worked hard on my paint jobs either way, I just cant afford the normal metal minis.  Also, probably because of bad technique, but I've had the paint rub off of them anyway so they are not indestructible.  Still, I've found a great cheap way of coddling my minis.  You can find these "Game Plus" brand pluck foam trays that work perfectly and are just above 7 bucks each (no matter what thickness you get), and they fit perfectly in an average comic book box.

 

Still, sorry to hear about your troubles Mike, it seems that the Support team are just not having a good day.  Well, on the bright side, you at least got one.

Edited by SplotchyInk
  • Like 1
Link to comment
Share on other sites

Another update. I received an email from LadyStorm first thing Monday morning, and Reaper is fixing this one more time. I understand that things go sideways, and the email I received shows they're taking this very seriously and making things right.

 

I've seen LadyStorm wield the mod bat around here, and I've been under the lash at her speed paint events. I very much believe she will have this sorted out ASAP. ::D:

  • Like 6
Link to comment
Share on other sites

Another update. I received an email from LadyStorm first thing Monday morning, and Reaper is fixing this one more time. I understand that things go sideways, and the email I received shows they're taking this very seriously and making things right.

 

I've seen LadyStorm wield the mod bat around here, and I've been under the lash at her speed paint events. I very much believe she will have this sorted out ASAP. ::D:

If necessary, she will package your order herself.

 

We've had some staffing changes in the last two months (The ordeal of KS fulfillment always costs us a few employees) and perhaps the new people need to feel her wrath.  Besides, we haven't had a blood sacrifice from downstairs in months!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Similar Content

    • By Sylverthorne
      https://www.kickstarter.com/projects/kikidoodle/into-the-void-a-black-cat-enamel-pin-series/description
       
      Sod all to do with gaming, but I know we've got cat people with their own voids at home; and some of you might be into pins and need a Void of Blep of your own.
      Or.. heck, I'unno. Maybe you need void stickers or something.
    • By Grumpy Gnome
      Some cool looking Dwarves…
       
      https://www.kickstarter.com/projects/heresylab2/heresylab-black-mountain-clan?ref=recommendation-ended-project-backer-2
       
      I think I might get some treasure hunters.
       

    • By Scylla Models
      Kickstarter Live
       

      DDF Models is back in collaboration with Scylla Models presenting you new models for your collection. If you want to know more about us visit our website.
       

       
      A 100mm {Scale 1:18} models kit for artists/collectors and wargaming, cast in resin. Collectable Miniatures.
       
       




       




       
      Kickstarter Live
       
       
       
    • By Reaper_Jon
      Greetings all,
      This is Ed Pugh making this post~
      This weekend, I sat down and read several weeks’ worth of posts. (I would like to call out Andrew Miller and his post made to the tune of John Lennon’s song “Imagine”. Fun stuff!) 
      I would like to thank ALL of the people making comments here. I especially focused on comments made by upset backers. Your comments are helpful, and this is how we learn. We might not be able to fix everyone’s problems at this time, but they will all be addressed in future planning discussions. 
       
      Now down to business. I’m making this post because I realized last night that in the rush to get everything going, no one was assigned to monitor the KS comments. In the past, that duty fell on the shoulders of Matt Clark, but he retired last year. That’s on us and we will have someone dedicated to poking their head in here.
       
      UPDATES: “Official” updates occur twice a month on the KS Updates Section. Everything that is important is in these updates.
      We will also answer questions, show pictures, promote, and discuss the KS on all our social media platforms. Because a lot can occur during the two-week intervals between Official Updates, many pictures, discussions, and information not contained in the prior Official Update will show up on these social media sites.
      In the end, if ALL you read are the Official Updates you will receive more than enough information to be up to date. 
      While this is not an official update, I’m going to shed some light on a few things.
       
      1) What should I do about defects, missing parts, or missing order items?
      Send an email to our customer service department at [email protected] Our team will take care of you.
       
      2) UPS just sent me a notification that my order is going to my old address. What should I do?
      Go to UPS MyChoice and redirect it https://www.ups.com/us/en/services/tracking/mychoice.page?
       
      3) What are the EU and UK start dates?
      We are confirming AU is still July 5th. The UK has their container and is getting ready, but no hard date at this moment. We will have one next week.
       
      4) Where is the last container for the US Warehouse?
      The last container is still stuck in Los Angeles.
      We are working each day to break this log jam. I hope for word on Tuesday when everyone returns back to work. 
       
      5) Why are some Waves going back and forth?
      Shipments are combined and stacked in the order pulling queue. They are then printed in batches. “Wave hopping” sometimes does occur. Simple examples that can cause this are the picker/puller grabs a pull ticket from the wrong stack or from the back of the stack (printed pull tickets are stacked in a tray on their sides). We try our best. The good news is that we are usually done pulling in a few weeks.
       
      6) Why is Canadian shipping different this time?
      We have used UPS to get shipments into Canada every KS except KS1. UPS prepares shipping options based on the data for Canada. Location, package count, sizes, weights etc. They in turn present the options to us. We will generally choose the cheapest option that still balances service with price.
      In the past it was cheaper for us to use the service in which we imported the packages to ourselves as a non-resident importer. This option required Reaper to pay the 5% GST as the importer. We were unable to collect or bill backers for the 5% GST we paid as we are not registered with Canada to collect anything. In summary, it was cheaper for us to pay the GST to send your package.
      I do not know what changed between Canada and the USA, but this time the service we used in the past was substantially more expensive than direct service. Direct service is a better option and came with better tracking and UPSMyChoice. There are NO duties on US products. In the end, you are paying your local sales tax and GST and an entry fee based on the size of your order.
       
      I want to thank everyone for their participation and support of the Kickstarter. Please continue to post your comments. They do all get read. Please stay safe~
    • By Glitterwolf
      https://www.kickstarter.com/projects/landofpandas/jurassic-tribe
       


      When you scroll down on their page, there is a FREE Stegosaurus file to download.
×
×
  • Create New...