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ladystorm

Reaper Bones 3: US Zone Complete

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20 hours ago, ladystorm said:

We have no record of your request in the email files.  Please resend the email to help@reapermini.com so we can resolve that.

 

I have resent an email to help@reapermini.com.  I now eagerly await a response. 

 

Hopefully Aetherworks will also soon send an email with shipping details.  I think Reaper might need to rethink them as a shipper.  They seem to be really bad at communications AND really overworked.  Received a response to a email asking on if something on progress of shipping could be sent.  There reply was basically they are really busy shipping Bones 3 stuff and other orders and don't have the manpower to respond.   Kind of not good.  Have been in limbo with it now for a week.  Was Wave 2 in the KS and heard nothing, yet my mate was Wave 7 and got his stuff last Friday.  Kind of a let down with the whole wave thing.

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1 hour ago, CrazyK said:

 

I have resent an email to help@reapermini.com.  I now eagerly await a response. 

 

Hopefully Aetherworks will also soon send an email with shipping details.  I think Reaper might need to rethink them as a shipper.  They seem to be really bad at communications AND really overworked.  Received a response to a email asking on if something on progress of shipping could be sent.  There reply was basically they are really busy shipping Bones 3 stuff and other orders and don't have the manpower to respond.   Kind of not good.  Have been in limbo with it now for a week.  Was Wave 2 in the KS and heard nothing, yet my mate was Wave 7 and got his stuff last Friday.  Kind of a let down with the whole wave thing.

I swear Aetherworks went backwards order. My friend was in a higher wave than me but got hers first. I got mine today and I was wave 4. Hopefully you will get notice soon.

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9 minutes ago, Beagle said:

Anyone happen to know how many shipping waves there were/are for EU and US?

 

The highest I have seen was 10...good question. 

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I'm in wave 10. Norway.

 

something wrong with the tracker?

When I look it's on 201 sent, to a London Address, Wave 4.

Stays like that until I get bored and click Refresh(yeah, I know, it's not nice to do that)

It updates to 231, on Wave 5. 

Wait half a minute and it autoupdates back to 201 and London.

I mean, if it had been 221, I could have understood it, but...

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The EU shipping team has reached wave 5. 

I think there is a wave 10, but it is comprised of late orders through pledge manager or sth. There is a core set wave 1-7, with 7 being a very little wave, and a 1$ pledge level for wave 3-8. So wave 7 and 8 seem to be a lot smaller than wave 1-6, with 9 missing completly and 10 being just the late backers.

 

Edit: my tracker works fine and auto-updates.

Edited by Nunae
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20 minutes ago, Glamberry said:

 

The highest I have seen was 10...good question. 

Thank you , I try

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4 hours ago, Nunae said:

1250 packages are still to ship, but iirc from the US fulfillment, all packages are counted in this number, including the AU ones, so it will probably not go down to 0.

Incorrect.

 

The AU orders are not included in that total.  Because we filled the AU portion here at HQ and shipped them to AU for distribution they are both no longer in the tracker nor are they in wave order.  The wave order fell apart when they had to be palletized for shipping.

 

Kit, in UK, having wrote the software being used, is able to fill the orders, from the stock we sent him, in wave order and this will decrease the tracker with each person's orders being filled.  I will remind you that multiple orders per person are possible and the tracker will jump around a bit (appear to skip numbers) because of it.

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So my packed just shipped... With DPD. I dont know what DPD is like in your country but in mine its the ABSOLUTE worst. Has a one star rating and a reputation for stealing! For the love of Christ please do not use DPD to Denmark in the next kickstarter.

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Thanks for the update on Kickstarter about non-Au parcels.

 

Quote

Aetherworks reported to me today that they have about 30 parcels which are in Exception status - something failed in the postage process, and they will be working with us to resolve those over the next 2 business days. Further, non AU parcels are slated to ship tomorrow, these had to be processed differently and thus were set aside for special handling.

 

https://www.kickstarter.com/projects/1513061270/reaper-miniatures-bones-3-the-search-for-mr-bones/comments

 

Edited by Dwarf-Lord

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I'm still wondering if all 4 orders will come at the same time now.

Package is waiting in Nottingham it seems.

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4 hours ago, Titus said:

So my packed just shipped... With DPD. I dont know what DPD is like in your country but in mine its the ABSOLUTE worst. Has a one star rating and a reputation for stealing! For the love of Christ please do not use DPD to Denmark in the next kickstarter.

In the U.K., DPD are the best delivery service by a very large margin.  They give excellent delivery info with hour slots and many options for rearranging. Very reliable. I'm happy with this choice (in U.K. At least)

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