Complete all zones, Reaper Bones 3: US Zone Complete

[Glamberry]

35 minutes ago, Xherman1964 said:

Thx!

I will patiently wait.

But I've decided to not back Bones IV.

 

I don't mind waiting but now I see minis in the store that I pledged for and I have to wait longer than if I would order them now directly.

Sure, price is a thing then, but still.

It is a bit of a let down to see people being able to buy stuff that was in the KS and backers still haven't received them.

Sorry if that sounds negative, but this is a bit too much.

 

I'll be waiting, almost reached the point where I no longer care.

I feel very similar. I was hoping they would do... something... for the people still waiting. A free mini if we back bones 4, a promo code for the store...an apology...something.I REALLY wanted to back bones 4. I love the minis and have basically been growing up with them but I can't justify it. My spouse is more angry on my behalf than I am, bless him. 

But on the positive side, I found burrows and badgers through skimming through Kickstarter. Supporting more locally is probably a better idea for the future.

[Beagle]

3 minutes ago, Glamberry said:

I feel very similar. I was hoping they would do... something... for the people still waiting. A free mini if we back bones 4, a promo code for the store...an apology...something.I REALLY wanted to back bones 4. I love the minis and have basically been growing up with them but I can't justify it. My spouse is more angry on my behalf than I am, bless him. 

But on the positive side, I found burrows and badgers through skimming through Kickstarter. Supporting more locally is probably a better idea for the future.

By far the happiest experience I've had with Kickstarter is supporting small-medium sized Euro kickstarters. Usually produced in Europe so no faffing about with China, and no import fees. 

I've been really walloped by some import costs from the US, including the recent 'Dark Sword' one where I ended up paying significantly more than retail prices

 

 

I've just backed the Carnevale kickstarter which is UK based

[Glamberry]

3 minutes ago, Beagle said:

Oh not again 

 

Third time's a charm!

[Maledrakh]

I do appreciete Reaper going the extra mile to be EU friendly. but being in Norway (outside EU) I seem to get both the long wait for glacial EU shipping AND still have to pay the far to high taxes and fees levied by Norwegian customs. It would have been much better for me to have it shipped directly from the US as was the original case.

 

and, unless my shipment is one of the first ones out the door when they finally get in gear, it probably will arrive just after I leave on a fortnights vacation in two weeks' time. What happenes if there is no one to receive it?

 

[Beagle]

4 minutes ago, Maledrakh said:

I do appreciete Reaper going the extra mile to be EU friendly. but being in Norway (outside EU) I seem to get both the long wait for glacial EU shipping AND still have to pay the far to high taxes and fees levied by Norwegian customs. It would have been much better for me to have it shipped directly from the US as was the original case.

 

and, unless my shipment is one of the first ones out the door when they finally get in gear, it probably will arrive just after I leave on a fortnights vacation in two weeks' time. What happenes if there is no one to receive it?

 

Does Norway have to pay custom fees for goods sent from EU countries? I thought there was a free trade deal between Norway and the EU...?

Edited July 15, 2017 by Beagle

[Glamberry]

1 minute ago, Beagle said:

By far the happiest experience I've had with Kickstarter is supporting small-medium sized Euro kickstarters. Usually produced in Europe so no faffing about with China, and no import fees. 

I've been really walloped by some import costs from the US, including the recent 'Dark Sword' one where I ended up paying significantly more than retail prices

 

 

I've just backed the Carnevale kickstarter which is UK based

 

I will definitely check around! I wonder if hf has done Kickstarter before. There is a long list of mini's I want. Their geisha is beautiful.

Import fees do strike hard. Especially because they include the shipping fees. 

 

I would be more forgiving with small companies that are doing their first Kickstarter and don't have much experience on the market. 

[CrazyK]

16 minutes ago, Beagle said:

Oh not again 

 

Come on mate, I think it's obvious that Reaper are trying their best, Bryan did point out that he wants to wrap things up as soon as possible and I'm sure that's the case. Sometimes things just don't run like clockwork.

 

Back Bones 4, because the minis will be awesome and great value, and a couple of years down the line we can all post again how frustrating this whole international fulfillment malarkey is.....and then forget all about that frustration when the goodies land on the door.

 

Oh and the update from Reaper stated that fulfillment starts at full pace from Monday and in wave order. They're currently on wave 2 so if you're in waves 2,3 or4 you may see something in Holland by next weekend. I'm in wave 7.

 

I am with Xherman1964 on this one.  Aspect of Bones 3 have left me really annoyed.  As you can tell from my previous posts.   Between the shipping, that I went from Wave 2 to Wave whenever (Aetherworks can't even tell me when to expect the package) and then the final insult.  That people can order the Bones 3 stuff from the Reaper store before I even see my stuff.  Just smacks of really bad mismanagement.  Apologies from Reaper are nice.  But they aren't in the end worth a pinch of crap. 

 

I am still not going to get my stuff before others who got into waves at the last minute, nor are they going to make me feel better about the fact Australians got seriously screwed with the money paid for delivery.  Again.  We paid for Air Mail.  Not Sea Mail.  Since Reaper is already selling Bones 3 stuff that answers the question.    They don't care.  Apologies are just empty,  and in the end they know Bones 4 will be a success.  They just don't care.  The almighty dollar is all they give a hoot about.

 

As they say in the movie show me the money.  Give me and others here a refund before they embark upon Bones 4.  Show some goodwill.  Other logical thing would be withdraw/suspend sale of the Bones 3 stuff in the store until ALL backers have been sent their pledges.   That one would also go towards showing they have some care about the backers of Bones 3.

 

It has just been really bad business on Reaper's part.  Bad freaking business that leaves a bad taste in my mouth.

 

Edited July 15, 2017 by CrazyK

[Glitterwolf]

On 7/15/2017 at 5:09 AM, Maledrakh said:

I do appreciete Reaper going the extra mile to be EU friendly. but being in Norway (outside EU) I seem to get both the long wait for glacial EU shipping AND still have to pay the far to high taxes and fees levied by Norwegian customs. It would have been much better for me to have it shipped directly from the US as was the original case.

 

and, unless my shipment is one of the first ones out the door when they finally get in gear, it probably will arrive just after I leave on a fortnights vacation in two weeks' time. What happenes if there is no one to receive it?

 

 

Depends on the regulations of your post service.

 

Here in the Netherlands they will bring the package to a nearby pick up point ( mostly a supermarket) they will keep it for 3 weeks.

After that it get returned to sender.

 

On 7/15/2017 at 4:58 AM, Beagle said:

Oh not again 

 

Come on mate, I think it's obvious that Reaper are trying their best, Bryan did point out that he wants to wrap things up as soon as possible and I'm sure that's the case. Sometimes things just don't run like clockwork.

 

Back Bones 4, because the minis will be awesome and great value, and a couple of years down the line we can all post again how frustrating this whole international fulfillment malarkey is.....and then forget all about that frustration when the goodies land on the door.

 

Oh and the update from Reaper stated that fulfillment starts at full pace from Monday and in wave order. They're currently on wave 2 so if you're in waves 2,3 or4 you may see something in Holland by next weekend. I'm in wave 7.

 

I know Reaper tries their best. That's fine with me.

The thing bothering me the most in this is seeing stuff in the store already.

Anyway, no real hard feelings here, I certainly don't mean to bash or anything.

 

But seeing the store getting filled while we still wait is something I had not expected.

 

When Bones IV is launched I may either be still waiting or just unpacking Bones III.

So my fun and enthusiasm is at below zero right now.

 

 

 

 

[Gadgetman!]

55 minutes ago, Maledrakh said:

I do appreciete Reaper going the extra mile to be EU friendly. but being in Norway (outside EU) I seem to get both the long wait for glacial EU shipping AND still have to pay the far to high taxes and fees levied by Norwegian customs. It would have been much better for me to have it shipped directly from the US as was the original case.

 

and, unless my shipment is one of the first ones out the door when they finally get in gear, it probably will arrive just after I leave on a fortnights vacation in two weeks' time. What happenes if there is no one to receive it?

 

 

If handled by the Norwegian Post, you get a long delay for customs processing, then it gets sent to your nearest postoffice, to wait for you to come and pay for it. With a 2 week grace time to do so from it arrives.  

Odds are that you'll get a notification through Digipost also that it has arrived.   

 

If DHL handles it, they may call you before attempting delivery, and definitely will call you if they did attempt and found no one at home.  

 

But I think it's PostNord who handles DPD shiments here in Norway. 

Never had any import packages handled by them, so can't really say how that will pan out. 

 

 

53 minutes ago, Beagle said:

Does Norway have to pay custom fees for goods sent from EU countries? I thought there was a free trade deal between Norway and the EU...?

 

What free trade?

We pay 25% VAT on anything costing more than 350NOK (about US$38 right now) including shipping. 

In addition there's a handling fee, which can vary quite a bit but I expect it to be at least $20 if the Post does the work. 

And they're the cheap ones... 

 

[Maledrakh]

They are not "currently on wave 2", rather I do not belive it means they are finished with wave 1. They probably sent some wave-random packages to test the systems for different countries. I can say this because I am in Wave 1, and have not heard anything yet. And shipping to different countries pose different challenges with what documentaion to include and such. 

[Laoke]

Yeah, the whole "KS products hitting retail before all backers have their shipments" leaves a bad taste in my mouth, and I couldn't blame any ROW backer who decided to skip Bones IV.

[Jessie]

22 hours ago, Xherman1964 said:

Thx!

I will patiently wait.

But I've decided to not back Bones IV.

 

I don't mind waiting but now I see minis in the store that I pledged for and I have to wait longer than if I would order them now directly.

Sure, price is a thing then, but still.

It is a bit of a let down to see people being able to buy stuff that was in the KS and backers still haven't received them.

Sorry if that sounds negative, but this is a bit too much.

 

I'll be waiting, almost reached the point where I no longer care.

 

In the US and have had my Bones 3 for a while (I forget exactly) but completely understand your frustration. When Bones 3 was announced as delayed but they were still teasing Bones 4...why? Then I have to absolutely agree that announcing Bones 4 when a lot of ROW backers haven't gotten their Bones 3 is pretty crass.

 

I'm guessing it has to do with a nice influx of 1-2 million dollars every couple years that someone higher ranking at Reaper doesn't want to delay too much no matter how bad it looks. I posted a long time ago that they seem to have a problem over promising and under-delivering with their Kicktarters. Bones 2 was delayed and yet they still promised a faster turnaround time for Bones 3. Like "we learned from our mistakes so it will be faster next time". Well, that's nice to hope, but as someone who's worked in manufacturing a long time that's not usually how it goes. You always *think* you can do it faster/cheaper next time but rarely does it happen so.

 

I backed other Kickstarters around the same time that still haven't delivered yet, but they never promised they would by this time, so people aren't angry. I agree it's a double whammy to say EU shipping will happen in 2-3 weeks and then fail on that as well. Then offer Bones 3 stuff in the store and announce Bones 4. I think it is either a profit motive or at best them trying to get the logistics of a KS over before Reapercon. But either way it's completely unfair. And I agree apologizing and saying "sorry we'll do better next time" is equivalent to saying "well we overcharged you by $20 but it's okay because we'll put it towards the next customer's order".

 

In my opinion, Bones IV is coming way too soon on the heels of Bones 3. There is such a thing as saturation and anticipation. I still love Reaper and will continue to buy from them for years, but this was all poorly handled for a company that's been through this multiple times already. As a US backer I would not be opposed to some incentive to ROW backers (maybe discount on online shipping or something that a US backer wouldn't care as much about?) but again I suspect whatever high level guy wants that sweet KS cash isn't going to eat cost and it'll just be the poor lower level guys actually talking to us that say sorry over and over again and take the flack for someone else.

[Glitterwolf]

@Jessie

 

I agree.

 

I also love Reaper, and their products are top notch.

So yes, I will keep buying their minis.

 

I'm afraid though, said highranking person knows we will, and maybe that's why this happens, and might happen again.

 

Anyway, I love the products, love the forum and I know lots of Reaper people are working their @#$ off to get us our stuff.

But like I said, the culmination of unrealistic promises feel like a let -down.

The appeareance of the minis in the store while we still wait is the final drop for me.

 

So yes, I will be enthusiastic about new releases, I will look and drool at Bones IV, but this time I will just sit back and look.

I will order from retail the time that it hits the store.

I might be paying a bit more, but on the other hand, If I had done so with Bones III I would have been able to buy minis I wanted now and they would have been delivered faster then the KS itself.

 

See? If they had waited with putting the minis in the store until every backer got his orders, then I think it might have been ok for me.

Even with the delays.

I still haven't received any mail about shipping.

Soon I will be on vacation so by the time I get back it might be here.

And then Bones IV will have launched too.

 

I will say again, I don't mean to bash.

Reaper is a wonderful company and I love their great minis.

Problem is, I'm a man of my word, and I expect others to follow up on theirs too.

If you promise me to do something in 2 weeks, then do it.

If you can't , don't make that promise.

We didn't know there was only one man working on the UK site, but anyone can understand that he isn't going to make it that quick.

So why this promise to ship in 2 weeks?

That was unrealistic.

 

Sure apologies have been given, and accepted.

Still I get a bit sad when I look at the store and see all kinds of stuff I should have had by now.

 

That being said.

I will be happy with new releases.

That preview of the Swimming Dragon Turtle is awesome!!!!

I'm sure I will buy that one and 20 other minis through retail in 2020.

 

And if I see Bones IV being fullfilled and shipped on schedule, before minis appear in the store, then I might just back Bones V again...

 

 

 

 

Edited July 16, 2017 by Xherman1964

[Glamberry]

46 minutes ago, Xherman1964 said:

@Jessie

I will say again, I don't mean to bash.

Reaper is a wonderful company and I love their great minis.

Problem is, I'm a man of my word, and I expect others to follow up on theirs too.

If you promise me to do something in 2 weeks, then do it.

If you can't , don't make that promise.

We didn't know there was only one man working on the UK site, but anyone can understand that he isn't going to make it that quick.

So why this promise to ship in 2 weeks?

That was unrealistic.

 

 

You have never come off as "bashing" or disrespectful in any way. After all we are still customers. This was one of my worst experiences customer service wise when it comes to how they handled this. Most other companies would offer a promo code, shipping discount or similar.

This was my first Kickstarter so I didn't know what to expect. I fully understood the delay from China. I fully understood the shipping solution (though I think it ended up saving them more than us). What I don't understand is how you manage staff so poorly. When you raise Millions for a project I think it's fair for people to assume there is more than one guy going to be in the warehouse on time and trained up. They knew it was coming. And Bryan being the only one capable to officially update isn't great either. He's out of office? Put your questions on hold.

Anyway. Don't feel guilty about not feeling sunshine and rainbows. You are not unreasonable for it.

I still really like the community here. That being said I actually got a reply from hfminis and it should be possible to jump on the ks once the pledge manager is out :D

[Harrek]

16 hours ago, Xherman1964 said:

I might be paying a bit more, but on the other hand, If I had done so with Bones III I would have been able to buy minis I wanted now and they would have been delivered faster then the KS itself.

 

I'm still uncertain if this is true.  I think most people's Bones 3 will arrive before a new Reaper order might.  Especially since only some of the figures were just recently added to the store.  But the cost savings certainly seem worth it still even if you get them later.  I know I'd still be backing just for that reason.

 

I'm with you on understanding the frustration.  You never have come across in a bad way talking about it to me.  But I guess I just realize Reaper is a business when all is said and done.  And they do have a fairly large amount of money invested in inventory they need to start moving.  And the figures are out of their hands.  But they are a business that really does try to please as many people as they can.  They truly treasure their customers.  There just is no way to make every person completely happy.

 

I also feel Reaper's frustration as they got beat on for not having a EU friendly kick starter.  So they come up with a solution and now they are getting grief for having a EU friendly kick starter!