completed Reaper Bones 4: Enthusiasm and Commentary Thread

[Chaoswolf]

So, I'm 2 days and 25-30 pages behind. Is there anything noteworthy, or is it all the usual 'poking each other with sticks while tracking over-caffeinated hamsters' type posts?

[Cyradis]

1 minute ago, Chaoswolf said:

So, I'm 2 days and 25-30 pages behind. Is there anything noteworthy, or is it all the usual 'poking each other with sticks while tracking over-caffeinated hamsters' type posts?

 

Shoving Wizards and Questgivers in boxes. I fit better than the wizard, but ideally would need to be quartered and stacked to truly fit. Bending leaves my head sticking out of the box. 

[Smokestack]

2 minutes ago, Chaoswolf said:

So, I'm 2 days and 25-30 pages behind. Is there anything noteworthy, or is it all the usual 'poking each other with sticks while tracking over-caffeinated hamsters' type posts?

There were other posts, but they were off topic and deleted...

[Talae]

2 hours ago, Guindyloo said:

IMO Reaper has always had a communication/PR problem due to the way that they choose to structure the dissemination of information. ie. We can't post an update because it's not update day. We can't give an official answer to your question until we discuss it at our weekly meeting....but then we probably won't answer it after that either. When someone is unhappy with the service or product they've received, they are left to argue with other customers about it until the point that the exchange reaches a level of hostility that a Reaper representative only then steps in to lock, delete, or remove the altercation from visibility, but the original complaint is still rarely directly addressed and so the only result is that the person that was angry is not only still angry, they're additionally angry at the people that argued with them and that they were just left by Reaper to be yelled at by random people on their forum/facebook/kickstarter comment section/twitter, etc.

 

One of the biggest mistakes there is the under-utilization of social media and neglecting to cross-post across all platforms. Reaper instead treats social media like a quirky platform for them to make fun cameos on or drop hints/make semi-official teaser announcements on or drop exclusive contests that customers have to be in the know to participate in. In Current Year, that's a horrible misuse of social media. One only needs to check out any mildly successful streamer to see how social media should be utilized - you don't post about something in one place without mentioning/linking to it in all of the other places. You don't drop official info into an hour long livestream without accompanying it with an official text announcement across the other platforms. (That's not anything against the Reaper Live broadcast, which I enjoy very much. Though I would enjoy it more if they sorted out their ear-blasting audio issues - seriously, RIP headphone users whenever they switch over to that abysmal copyright free dance music they've inexplicably chosen to burst my eardrums with for every cutaway.)

 

Social media should never be abandoned the way that Reaper abandons theirs. Angry/upset/concerned customers shouldn't be left to defend themselves against other angry/upset/concerned customers. Just like you wouldn't allow an altercation to go on unaddressed in a physical store, you shouldn't leave such things to work themselves out on your official social media pages because it won't ever be worked out because social media fosters a hostile environment that rewards snarky, irrational, abusive, biased and bullying comments with likes. That's the reality of social media, (and I know some of you like to say that you don't participate in social media, but that's what an online forum like this one is, the more current iterations of social media just happen to have embraced brevity over the long form text of a message board,) and we're all guilty of that behaviour in our current society where every person and company is expected to have an online presence. 

 

Customer service is no longer just about standing behind your products and righting any mistakes that occur, it has evolved to require much more than that and Reaper put themselves in that position, so they can't just keep sticking their toe in the murky waters of social media, they need to fully dive in with a dedicated full-time social media presence that is trained and authorized to make sure that any situation that can be dealt with is and upset customers are turned into happy customers instead of ex-customers.

This deserves to be quoted. Honestly, it might deserve to be pinned.

[Pezler the Polychromatic]

1 minute ago, Cyradis said:

 

Shoving Wizards and Questgivers in boxes. I fit better than the wizard, but ideally would need to be quartered and stacked to truly fit. Bending leaves my head sticking out of the box. 

Oh, I haven't even tried yet. I still had expansion sets in my box, otherwise I would have mae the attempt. And my box is twice your size, so I'll make the attempt after inventory.

[Cyradis]

57 minutes ago, moose_shepard said:

It would be good to get some kind of update to let us know what's going on, but I'm crossing my fingers that part of the delay is to fix some of the shipping issues that some Canadians seem to be having, with missing items and incorrect paint sets. An extra day or two delay now is fine if it increases the chances my order gets fulfilled correctly the first time. I just want to know what's happening.

 

I think Pezler and I both got half a paint set B, half a half set A - right? That's what I got. If all of Canada got mixed up paint sets, that seems like a good one to correct so they only have < 1800 fixes, instead of < 16000 fixes on that. 

 

2 minutes ago, Pezler the Polychromatic said:

Oh, I haven't even tried yet. I still had expansion sets in my box, otherwise I would have mae the attempt. And my box is twice your size, so I'll make the attempt after inventory.

 

How many pounds was your box? 

[Ratmaster2000]

8 minutes ago, Cyradis said:

 

I think Pezler and I both got half a paint set B, half a half set A - right? That's what I got. If all of Canada got mixed up paint sets, that seems like a good one to correct so they only have < 1800 fixes, instead of < 16000 fixes on that. 

 

 

How many pounds was your box? 

Actually, did you mention how heavy your box was @Cyradis? knowing yours and @Pezler the Polychromatic's would help me judge how much stuff I need to hide err store 

[Pezler the Polychromatic]

9 minutes ago, Cyradis said:

 

I think Pezler and I both got half a paint set B, half a half set A - right? That's what I got. If all of Canada got mixed up paint sets, that seems like a good one to correct so they only have < 1800 fixes, instead of < 16000 fixes on that. 

 

 

How many pounds was your box? 

31.4 pounds.

[terminalmancer]

Just now, Pezler the Polychromatic said:

10 minutes ago, Cyradis said:

How many pounds was your box? 

31.4 pounds.

 

Considering it had you in it, that seems a smidgen light...

[Cyradis]

~35lbs. 

[Jasper_the_2nd]

15 minutes ago, Cyradis said:

 

I think Pezler and I both got half a paint set B, half a half set A - right? That's what I got. If all of Canada got mixed up paint sets, that seems like a good one to correct so they only have < 1800 fixes, instead of < 16000 fixes on that. 

 

 

 

My paints were correct, so not all of Canada got mixed up paints.

 

[Adrift]

The paints are always such a good deal but I never get any b/c between my stash of Reaper paints, and the 6-12 bottles I get at ReaperCon each year, I'm literally set on paint

[Cyradis]

9 minutes ago, Jasper_the_2nd said:

 

My paints were correct, so not all of Canada got mixed up paints.

 

 

That is good to hear. 

[Pezler the Polychromatic]

18 minutes ago, Cyradis said:

~35lbs. 

It's possible that it looked thinner from the angle during your Facebook Live.

[NecroMancer]

38 minutes ago, Chaoswolf said:

So, I'm 2 days and 25-30 pages behind. Is there anything noteworthy, or is it all the usual 'poking each other with sticks while tracking over-caffeinated hamsters' type posts?

 

i made some great points... I can't remember what they were but I am sure they were excellent