completed Reaper Bones 4: Enthusiasm and Commentary Thread

[amuller33]

3 minutes ago, klarg1 said:

 

I believe he is the factory manager, and is probably a part-owner.

Thx So he is most definitely in a position to know the current situation and comment thereupon.

[Maredudd]

5 minutes ago, Pezler the Polychromatic said:

Ceratopsian to the rescue!

 

 

Really!

 

Also, this is a ceratopsian, but it is NOT a Triceratops (Frill and cheek spikes give it away). Couldn't identify this specific one, so I'm assuming it's a unique ceratopsian made for Reaper.

It's a TRIKE! They're ALL TRIKES to me! HAHAHAHAHAHAHA!!!!!!

[buglips*the*goblin]

3 minutes ago, Zink said:

 

OK, I know goblins aren't big on logic but haven't some trouble with that concept.  If you really need a shot of new Bones I might be able to come up with a couple I'm willing to spare. I mean I have about  20 minis and there's a few I'm not interested in. Seriously it's too bad we can't have a Bones trading option on this forum. I'm reaching the point where it might not be so bad to let a few go.

 

Nah, I was only kidding.  I've been adequately restocked on fantasy, it's just going to be a while before I have the will to start over.  

[eldamir]

22 hours ago, Guindyloo said:

IMO Reaper has always had a communication/PR problem due to the way that they choose to structure the dissemination of information. ie. We can't post an update because it's not update day. We can't give an official answer to your question until we discuss it at our weekly meeting....but then we probably won't answer it after that either. When someone is unhappy with the service or product they've received, they are left to argue with other customers about it until the point that the exchange reaches a level of hostility that a Reaper representative only then steps in to lock, delete, or remove the altercation from visibility, but the original complaint is still rarely directly addressed and so the only result is that the person that was angry is not only still angry, they're additionally angry at the people that argued with them and that they were just left by Reaper to be yelled at by random people on their forum/facebook/kickstarter comment section/twitter, etc.

 

One of the biggest mistakes there is the under-utilization of social media and neglecting to cross-post across all platforms. Reaper instead treats social media like a quirky platform for them to make fun cameos on or drop hints/make semi-official teaser announcements on or drop exclusive contests that customers have to be in the know to participate in. In Current Year, that's a horrible misuse of social media. One only needs to check out any mildly successful streamer to see how social media should be utilized - you don't post about something in one place without mentioning/linking to it in all of the other places. You don't drop official info into an hour long livestream without accompanying it with an official text announcement across the other platforms. (That's not anything against the Reaper Live broadcast, which I enjoy very much. Though I would enjoy it more if they sorted out their ear-blasting audio issues - seriously, RIP headphone users whenever they switch over to that abysmal copyright free dance music they've inexplicably chosen to burst my eardrums with for every cutaway.)

 

Social media should never be abandoned the way that Reaper abandons theirs. Angry/upset/concerned customers shouldn't be left to defend themselves against other angry/upset/concerned customers. Just like you wouldn't allow an altercation to go on unaddressed in a physical store, you shouldn't leave such things to work themselves out on your official social media pages because it won't ever be worked out because social media fosters a hostile environment that rewards snarky, irrational, abusive, biased and bullying comments with likes. That's the reality of social media, (and I know some of you like to say that you don't participate in social media, but that's what an online forum like this one is, the more current iterations of social media just happen to have embraced brevity over the long form text of a message board,) and we're all guilty of that behaviour in our current society where every person and company is expected to have an online presence. 

 

Customer service is no longer just about standing behind your products and righting any mistakes that occur, it has evolved to require much more than that and Reaper put themselves in that position, so they can't just keep sticking their toe in the murky waters of social media, they need to fully dive in with a dedicated full-time social media presence that is trained and authorized to make sure that any situation that can be dealt with is and upset customers are turned into happy customers instead of ex-customers.

 

ETA: I wasn't expecting quite so positive of a response to this post. @Reaper Ron I know y'all are busy but I think this is a significant enough number of likes that y'all should be aware of what people are thinking.

Perhaps Reaper should hire @Guindyloo to manage their Social Media accounts :)

 

[TripleH]

41 minutes ago, TripleH said:

From FB a couple minutes ago:

 

Matthew Clark We are still setting up, including the technology needed. There was no internet connectivity in the building we are using.

 

and all previous comments regarding the topic were deleted and commenting was turned off.

31 minutes ago, LittleBluberry said:

Yeah, well, the people making those comments aren't the people setting it up.  Wouldn't be the first time a management person said, "It shouldn't take long to set up this network infrastructure, should it?" Followed by an IT person tearing out their hair for a week trying to make it work.  Just because the data cable is in does NOT mean that you're ready to start operations.

 

Matt Clark as edited his response to indicated this ^^. They are still testing the hardware to make sure everything is working.

[Kro]

"We are still setting up, including the technology needed.  There was no internet connectivity in the building we are using.  Meaning, now that we have the connection, we have to test the hardware and make sure everything is working."

 

He updated his fb reply. That sounds alot more promising. 

[Crowley]

1 minute ago, Kro said:

"We are still setting up, including the technology needed.  There was no internet connectivity in the building we are using.  Meaning, now that we have the connection, we have to test the hardware and make sure everything is working."

 

He updated his fb reply. That sounds alot more promising. 

Sure, but it shouldn't be buried in a comment on the Facebook group.

[Disciple of Sakura]

1 minute ago, Kro said:

"We are still setting up, including the technology needed.  There was no internet connectivity in the building we are using.  Meaning, now that we have the connection, we have to test the hardware and make sure everything is working."

 

He updated his fb reply. That sounds alot more promising. 

You'll have to forgive me if I don't hold my breath...

[pinkymadigan]

Matt updated the response at my urging, I think. I recommended it because of the disconnect with the ep26 info. He also said they are still setting up the inventory.

[Doug Sundseth]

10 minutes ago, eldamir said:

Perhaps Reaper should hire @Guindyloo to manage their Social Media accounts :)

 

 

I think that would be a great idea. She's very competent; they'd never find the bodies.

 

[Zink]

2 minutes ago, Doug Sundseth said:

 

I think that would be a great idea. She's very competent; they'd never find the bodies.

 

 

Would sure cut down on the number of repeat complaints! 

[Guindyloo]

Just now, Doug Sundseth said:

 

I think that would be a great idea. She's very competent; they'd never find the bodies.

 

I'm going to put this on my resume.

[kristof65]

28 minutes ago, NecroMancer said:

So they didn't know last Thursday or hell the full 2 years prior to this fulfillment that the new building doesn't have internet?  

The building wasn't theirs two years ago.  I'm not sure of the details, but it sounds like they just recently leased it.   

they pulled a cable last week to connect that building to their network.  It sounds like it didn't go as planned. 

 

24 minutes ago, pinkymadigan said:

For sure, I'm in tech (development, but I've done enough networking), and I know a project can go from "I need about 10 more minutes" to "sometime this quarter" in about five seconds.

Exactly.

I've been wiring and supporting industrial equipment, including network equipment for 20 years now - this happens all the time.  I can't tell you how many times I've had to deal with re-pulling a newly installed cable because it got damaged during the process of pulling it through conduits. 

[sinless]

I was under the impression (and I can't remember where it came from so it might be totally out of left field) that they leased the building starting April 1st and that's why things had to be moved, etc. in the middle. 

[kristof65]

Just now, sinless said:

I was under the impression (and I can't remember where it came from so it might be totally out of left field) that they leased the building starting April 1st and that's why things had to be moved, etc. in the middle. 

This is my impression as well, but I have not seen a formal source of that info. It's possible it's speculation become rumor.