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Greebo Alastoran (Chaos/Khorne) football team


SamuraiJack
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Just got an email from Greebo stating that they'd thought all the orders had been pulled and gone out, but discovered that a number of them, including mine, hadn't ported over correctly when they changed their website.  Evidently if you've been stuck at 'order confirmed' like I was, that's probably what's happened.  They stated that they're going to delay the new KS until all the orders that were stuck in limbo have been dealt with.  So one of those good news/bad news situations.  Happy that they reached out to explain what was going on!

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Good morning,

in the last few days we’ve received a few emails from some of our customers, asking us for updates on the status of their order, since it was stuck at “Order Confirmed”, like yours, even if all shipments were supposed to be done by today. These questions struck us as weird, since all the orders that we could see were indeed processed and packaged on schedule - and by looking more closely at the matter, we found out that some orders were not imported correctly from the old website to the new one. Luckily, they are very, very few, and we’re writing to all affected customers, like you, to let them know about this. Please rest assured: all affected orders will be processed, shipped and delivered in as few days as possible. We are dreadfully sorry for this issue: we could not possibly foresee it, and we’re mortified by the fact that it showed up only now. We understand the frustration caused by it, and that’s why we’d like to apologize and thank you for your understanding. Since all packages are equally important to us, and that we’ve said before that no main project would start before every order of the previous one has been delivered, the Primal Scales campaign will be put on a brief hold until we’re 100% sure that all orders from this project - including yours - have reached their owners.

Should you have any questions or inquiries, please don’t hesitate to contact us, we’re at your service. Have a nice day.

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36 minutes ago, Dan d'Lyon said:

Now that's good customer service.  I think I'll have to back the lizard-y goodness.

I was kind of thinking the same thing, since it might push that Kickstarter back a tad further into "I have free money" times...

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