Kro Posted December 7, 2017 Share Posted December 7, 2017 1 hour ago, ladystorm said: There was a typo in the code. It has been fixed. All orders placed before the fix were manually corrected Good to hear! I got the same message as Cyr: Quote Happy 25th Anniversary! Your order has received 2x Ametrine Earthlyte<br> Merry Christmas! Your order has received a Stocking!<br> Merry Christmas! Your order has received 2x !<br> 2 Quote Link to comment Share on other sites More sharing options...
Doc Eon Posted December 7, 2017 Share Posted December 7, 2017 2 hours ago, ladystorm said: There was a typo in the code. It has been fixed. All orders placed before the fix were manually corrected Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon... 2 Quote Link to comment Share on other sites More sharing options...
Paradoxical Mouse Posted December 7, 2017 Share Posted December 7, 2017 2 minutes ago, Doc Eon said: Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon... ME, via email: Quote I looked at the order on the site, and it shows the goblin carolers! I was under the understanding that it was the wrapping dragon starting at 12AM CST today? Isn't it 5AM CST? Reaper Help: Quote Thank you for asking. The computer code to switch models didn't auto run as it should have. We have already made a note on all impacted orders and today's model will be included. So, it's noted on their side. Mine still shows up as goblin carolers, so you probably have nothing to worry about. 3 Quote Link to comment Share on other sites More sharing options...
Cyradis Posted December 7, 2017 Share Posted December 7, 2017 4 minutes ago, Doc Eon said: Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon... You prompted me to check; this is the case for me too. I have no interest in the goblin carolers and a LOT of interest in the wrapping dragon. 1 minute ago, Paradoxical Mouse said: ME, via email: Reaper Help: So, it's noted on their side. Mine still shows up as goblin carolers, so you probably have nothing to worry about. A date/time check for the order could even just manually verify what to toss in. Thanks for the reassurance Mouse :) 3 Quote Link to comment Share on other sites More sharing options...
Kro Posted December 7, 2017 Share Posted December 7, 2017 3 hours ago, Cyradis said: You prompted me to check; this is the case for me too. I have no interest in the goblin carolers and a LOT of interest in the wrapping dragon. Ditto I felt better with the email that showed 2x(blank) than I do seeing 2xGoblin Carolers in the account details, now that I look there. I sure hope they got it right for all our orders ::fingers crossed:: Quote Link to comment Share on other sites More sharing options...
Cyradis Posted December 7, 2017 Share Posted December 7, 2017 If they didn't, they have top notch customer service. I wouldn't worry too much, even if there is potential for hoop jumping. I spend money and give them my thanks, they make good product and take care of us. Win-win in general. 1 Quote Link to comment Share on other sites More sharing options...
ladystorm Posted December 8, 2017 Share Posted December 8, 2017 7 hours ago, Doc Eon said: Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon... No, the fix will not go back and edit the order details on your account page or correct the information on your receipt. I manually went through all orders placed since midnight and added the note to the order pullers to include the correct model. Very sorry you can't see this until your order arrives. 3 4 Quote Link to comment Share on other sites More sharing options...
Cyradis Posted December 8, 2017 Share Posted December 8, 2017 I trust you @ladystorm. Computers are finicky. You rock. 3 Quote Link to comment Share on other sites More sharing options...
JackMann Posted December 8, 2017 Share Posted December 8, 2017 Just made my first order of the 12 days: 10047: The Nativity Boxed Set $49.99 x103845: Mina Splinterheart - River Widows Captain $6.99 x103839: Vampire Lord $6.99 x103840: Graveflesh Servant (Male) $6.99 x103841: Graveflesh Servant (Female) $6.99 x103842: Sethis, Mummy King $7.99 x1Happy 25th Anniversary! Your order has received 2x Ametrine EarthlyteMerry Christmas! Your order has received a Stocking!Merry Christmas! Your order has received 2x Wrapping Dragon! 2 1 Quote Link to comment Share on other sites More sharing options...
Rils Posted December 8, 2017 Share Posted December 8, 2017 When do the special minis show up in the order? I have $48 of stuff in my cart, but neither the 12 Days or Ametrine has appeared... Just checking, because front page says "The FREE Miniature of the Day is automatically added to your cart...you don't have to do anything else." Just want to make sure I'm not missing anything, thanks! Quote Link to comment Share on other sites More sharing options...
Cyradis Posted December 8, 2017 Share Posted December 8, 2017 2 minutes ago, Rils said: When do the special minis show up in the order? I have $48 of stuff in my cart, but neither the 12 Days or Ametrine has appeared... Just checking, because front page says "The FREE Miniature of the Day is automatically added to your cart...you don't have to do anything else." Just want to make sure I'm not missing anything, thanks! Upon checking out. It won't show up in the cart. 1 Quote Link to comment Share on other sites More sharing options...
redambrosia Posted December 8, 2017 Share Posted December 8, 2017 50 minutes ago, Cyradis said: Upon checking out. It won't show up in the cart. Yeah, it shows up on your order confirmation. Good news everyone! Hubby has authorized two purchases, so we're getting the cat dragon and elf lady. 7 1 Quote Link to comment Share on other sites More sharing options...
Green Eyed Monster Posted December 8, 2017 Share Posted December 8, 2017 14 hours ago, Cyradis said: It was on both it seems. I figured glitch in system, since it noted something was received it should be ok. Here is confirmation email have your order, #, on file. Here's what you purchased:02115: Mishka The Mystic $4.99 x129815: HD Dragon Blue $3.29 x129840: HD Garnet Red $3.29 x109973: Reaper MSP Holiday Colors Paint Set $29.99 x101550: Christmas Eve $9.99 x101551: Christmas Knight $9.99 x109401: Dragon Red $3.29 x109437: Dragon Black $3.29 x1Happy 25th Anniversary! Your order has received 1x Ametrine Earthlyte<br> Merry Christmas! Your order has received a Stocking!<br> Merry Christmas! Your order has received 1x !<br>Subtotal: 68.12Shipping: Free USPSHandling: 1.00Order Total: $69.12 I sent an inquiry to Reaper as my order placed at 23:00 PST, which should have logged at 1:00 AM CST showed the Goblin Carolers, when I waited till just before retiring in order to get the Wrapping Dragon. [scuffs dirt with toe]. I'm hoping that it's a system glitch and can be worked out. GEM Quote Link to comment Share on other sites More sharing options...
Green Eyed Monster Posted December 8, 2017 Share Posted December 8, 2017 11 hours ago, Doc Eon said: Ummm... maybe not 100% correctly, though. When I look at my account page now, it says you sent me the Goblin Carolers. I placed my order many hours after the front page graphic had switched over to the Wrapping Dragon... Same here. I've sent an inquiry in to Reaper. GEM Quote Link to comment Share on other sites More sharing options...
Cyradis Posted December 8, 2017 Share Posted December 8, 2017 Unless we get packages with the wrong figure, I'm going to stop worrying. Ladystorm said she cleared it all up this morning. 3 Quote Link to comment Share on other sites More sharing options...
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