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Reaper Bones 4: Information Thread

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Update for February 15, 2019 - No News is Good News!

No News is Good News!

Sadly, there's nothing new to report this Update. Things are still status quo with our warehouses running out of space and containers on the water. We'd planned on showing a few of the models from the Core Set and some of the Options, but the dreaded flu has crept into the Reaper offices this week, leaving us short handed in several departments. We'll have photos next week for sure. (Pass the chicken noodle soup.)

We understand that this isn’t the most exciting news, but as we near the end of this project things are starting to ramp up. We’ve notified our shipping partners, sourced supplies, and started mapping out our fulfillment zones in our warehouses. We’re as anxious to start shipping as you are to start getting your rewards! There’s light at the end of the tunnel!

Most Frequently Asked Questions
How do I update my shipping address? 
To update your shipping address, log into the Reaper Bones 4 Pledge Manager and change those details. It is most important NOW, that you verify the address is correct, as any returned packages will be subject to reshipping charges. It is your responsibility to update your address through the Reaper Bones 4 Pledge Manager.  Sending us an email to update it will not be honored.

The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4 

If the information doesn't appear to update, log out, clear your cookies/cache, and log back in. 

If you need to change your shipping country, you will need to email us. There may be an increase to your shipping expense that will have to be paid before the country can be changed. 

 How do I verify my order? What did I order? 
To review your completed orders, follow the Completed Orders link on the Bones 4 Pledge Manager. The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4 

If you see at least one order (defined as an itemized listing of product) under Completed Orders, then you're fine. If all you see is your shipping address, you are not fine. There is no order on file and it is too late to fix this.  

 When will my rewards order ship? When does Wave X ship? 
There is no update to the information we shared last update.  Our final container shipped last week. This means we expect to receive it the first week of March. This means we won’t be able to begin fulfillment in this month (February) as planned. 

This is as frustrating for us as it is for you as we remained on target to be on time, for once, up until this news reached us. We were so hopeful that we could pull this off on time. Thankfully, this should be a minor delay in the plan and not as late as previous projects.

Once we receive and unload the final container, we will begin the transition to fulfillment. We will have final inventory verification, staging of the warehouse, and scheduling pick up arrangements with the shipping carriers. Then we can begin to pull the orders.

Both the AU and the UK Hubs will receive pulled orders on pallets and ship the boxes from their location. There will be no wave shipping from these hubs. Their pallets are planned to ship from our US Hub before we begin Domestic/US Hub wave shipping.

As we have done with previous projects, all Domestic/US Hub waves will ship one after the other, with us stopping long enough to restock and resupply between waves.  We expect all Domestic Waves to be completed within 4 weeks of beginning shipping.


What about Brexit/Chinese Tariffs/other political situations around the world?
We are aware of these situations and are monitoring them closely to see how they might impact our fulfillment.  When, and if, there is enough information for us to lock in a plan of action we will do so.  Until that time, all we can do is stay informed.

Other Problems
If you have other problems, please email us at help@reapermini.com.

Be sure to specify what project you're having a problem with (this is Bones 4). That same help desk handles all customer service for all of Reaper's retail and consumer orders, as well as our previous projects, so we need your help knowing how to best help you.

Please do not include screenshots or attachments, as we have stringent security protocols which filter these out and delete the messages containing them.

Convention Schedule
Our next scheduled consumer show is Adepticon in Schaumberg, Illinois, March 27-31, 2019. We are hosting a Paint and Take and will have our Retail Booth.  We will also be at the GAMA Trade Show in Reno, Nevada, March 11-15, 2019. Stop by and say howdy!

Update Schedule
The next Friday Update will be March 1st, when we'll take a peek behind the curtain and show you what it's like to unload a shipping container!

Thanks!

~Reaper

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Project Update 120:

Fulfillment Update: Friday's Update on Monday
 
 

First, our apologies. This update should have gone out on Friday the 19th, but we just flat missed it. (sad trombone). 

 

European Zone Fulfillment: all orders have been shipped via container to our UK warehouse. That container is expected to arrive this week. Once it clears customs, shipments will begin immediately to our European backers.

 

Australian Zone Fulfillment: all orders have been shipped via container to our Australian partners at Aetherworks. That container is due to arrive May 17. We know this is disappointing to our backers Down Under, but if something changes with the arrival date we will update that here. Once that container clears customs, shipments will begin immediately to our Australian Zone backers.

 

North American Zone Fulfillment: as of this Monday, April 22, we are currently fulfilling Wave 9. If you are in one of Waves 1-9 and have not gotten a shipping notice, it's possible that you have one of the three missing items from the last container (see below).

 

Regarding the Last Container: We are expecting the final container to arrive at our warehouse this week, however we do not have any specific information as of this afternoon as to the actual arrival date. Once the container is here, we will translate it and go back to Wave 1, fulfilling all orders that were skipped because of the missing items (Baba Yaga's Hut, Tree of Despair, Frost Giant Raiders).

 

If you have any questions regarding missing or damaged pieces from your shipment, or any other questions regarding your pledge, please contacthelp@reapermini.com.

 

If there are any updates to any of the shipping information listed above we will post it here.

There is light at the end of the tunnel! Thanks again to all of our awesome backers for being so patient!

 

Thanks,

Reaper

 

Project Update 121:

Check Your Pledge Manager Account
 

Apr 23, 2019

 
       

Just to clarify a point from yesterday's update: if you would like to see if your order has shipped, please log in to the Pledge Manager and look at your account. Any shipping info will be there, if applicable. You might also want to check your spam folder in your email to see if your shipping notice may have ended up there.

 

The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4 

 

Please do not contact help@reapermini.com with questions regarding shipping; this email address is for questions  or concerns regarding lost packages, shortages, overages, or damages to your received pledge rewards.

 

Thanks!

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May 4th Update
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Reaper Miniatures

 

Update on Shipping:

European Zone Fulfillment: all orders have been shipped via container to our UK warehouse. On May 1, one of the containers  arrived at our Nottingham warehouse and was unloaded. We immediately started shipping. Many of our UK/EU backers have already gotten shipping information, and a few have already received their packages. The second container is expected to arrive on the 13th of May. Shipping will continue until all orders are gone.

1eef095002130ae5fd09b159a1cdc1be_origina
Just a tiny corner of our UK warehouse filled with Bones 4 orders ready to ship!

Australian Zone Fulfillment: all orders have been shipped via container to our Australian partners at Aetherworks. That container is due to arrive May 17. We know this is disappointing to our backers Down Under, but if something changes with the arrival date we will update that here. Once that container clears customs, shipments will begin immediately to our Australian Zone backers.

 

North American Zone Fulfillment: We have finished all orders that *did not* contain a Baba Yaga's Hut, a Tree of Despair, and the Frost Giant Raiders. At the end of the work day Friday, May 3, we were into Wave 10. We estimate that there are less than 1000 orders left to pull for North American Zone fulfillment. Once Wave 14 is completed, we will go back and "flush" the system to see if our system missed any shipments. Our hope is to be finished shipping all orders by this Wednesday, May 8th. 

 

If you would like to see if your order has shipped, please log in to the Pledge Manager and look at your account. Any shipping info will be there, if applicable. You might also want to check your spam folder in your email to see if your shipping notice may have ended up there.

 

The Reaper Bones 4 Pledge Manager link is https://ks.reapermini.com/bones4 

 

Please do not contact help@reapermini.com with questions regarding shipping; this email address is for questions  or concerns regarding lost packages, shortages, overages, or damages to your received pledge rewards.

 

If there are any updates to any of the shipping information listed above we will post it here.

Thanks to everyone who helped making Bones 4 a reality!

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