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Ordered a reasonable amount of paints from an online store that carries Reaper here in Canada....  All of the other paints come across as normal, but this one....  Well, uhm...

 

20180226_175046.thumb.jpg.7439a725010a4445c034b989c5931a32.jpg

20180226_175037.thumb.jpg.c9e23af6b9051e5a8056379eef3205a1.jpg

 

I'm going to venture a guess it's a goner, or can it be saved?  There isn't even a liquid sound when shaking the bottle, just the sound of the agitator stuck in the bottom moving around somewhat.

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I've not seen that in a paint before.

Paint that's been frozen doesn't look like that.

Unless there's something different in the formula for this colour.

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10 minutes ago, Clearman said:

Looks kind of crystallized.  If you pull the dropper off the top, what does it actually look like?

 

This is the best I could do with my mobile phone for the time being.  And yeah, when you try to mix it...  It kind of sounds like two rubber coasters flapping together.... If it makes any noise at all.

 

20180226_194334.thumb.jpg.64221b5fd3114f80c6dc67d42ccbfd13.jpg

 

EDIT: before I forget, this is after spending about ten minutes on and off trying to massage it, since there seems to be this thick, rubbery, white lump inside it.

Edited by WhiteWulfe
added detail
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1 minute ago, Darsc Zacal said:

Yeah. If it's rubbery it's very likely been frozen.

Thought your pic should crystals though.

 

Well, I don't know if rubbery is the right word...  It's hard to figure out what word to go with.  I can squeeze the bottle down to almost half it's width and I can feel things moving around, but...

 

I'll go with "it's weird, to say the least".  On the plus side, continuing to shake the living daylights out of it alongside massageing it as best I can...  The agitator is getting stuck in something more often than just rattling around....  And it seems to be very slowly gaining some sort of mixture of "ooze-like" and "liquid" at the same time.

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15 minutes ago, WhiteWulfe said:

Hmmmm....  after several more minutes of shaking, this is what I'm seeing under the cap....

 

20180226_200837.thumb.jpg.c4e260bf51618c2d83d46f8fb31106c6.jpg

Yep. That's been frozen.

Best to just let it go.

 

:upside:

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21 minutes ago, Darsc Zacal said:

Yep. That's been frozen.

Best to just let it go.

 

:upside:

That's... Annoying to say the least, given that I took quite a few precautions to ensure freezing wouldn't happen... Like ordering when it was fairly warm for Feb, and most of the route it took didn't see temperatures that were all that bad.

 

So weird - a package can come from Reaper and see a day or two of -20C but this one sees temps that barely hit -5C at their worst, and one freezes while the other several dozen had no issues at all. 

 

Given that it's gone from absolutely nothing to that last pic... I might give it the occasional shake over the next few days and see what happens. 

 

Still sucks though. 

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7 minutes ago, LittleBluberry said:

It could have frozen on the way to the resellers warehouse and they didn't notice.

I'll give them a shout and see what they offer.  ignoring the fact it's dead, it sure makes for some neat looking photos...  Well, neat from a photographer's perspective anyways. ::P: 

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Maybe try to stir it with a wooden skewer and a drop of water?

 

I have some paints like that, some I could revive others were buried.

Very annoying to say the least.

 

I wonder if lining a package with alufoil could help maybe?

 

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Alufoil won't help unless there's some heating inside the package...

 

And the postal services and customs control might not like it if you stuck a heating element(a battery and a resistor should do. It's basically what's keeping Pioneer alive out there)  inside the package...

 

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9 hours ago, WhiteWulfe said:

Ordered a reasonable amount of paints from an online store that carries Reaper here in Canada....  All of the other paints come across as normal, but this one....  Well, uhm...

 

20180226_175046.thumb.jpg.7439a725010a4445c034b989c5931a32.jpg

20180226_175037.thumb.jpg.c9e23af6b9051e5a8056379eef3205a1.jpg

 

I'm going to venture a guess it's a goner, or can it be saved?  There isn't even a liquid sound when shaking the bottle, just the sound of the agitator stuck in the bottom moving around somewhat.

Frozen paint, yep, this winter has seen a lot.

 

Send an email to help@reapermini.com.

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