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SamuraiJack

Lost Kingdom Miniatures: Cuetzpal Empire

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So i emailed support because I don't show any record of my order, or of my voucher... and I wanted to verify that they got my order

 

their response was 'Sorry, the pledge manager closed in October'

 

So I sent a follow up stating I know it closed in October, I'm trying to figure out if they got my pledge order.. it took them almost 2 weeks to respond to the last inquiry so we'll see where this goes 

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11 hours ago, SamuraiJack said:

So i emailed support because I don't show any record of my order, or of my voucher... and I wanted to verify that they got my order

 

their response was 'Sorry, the pledge manager closed in October'

 

So I sent a follow up stating I know it closed in October, I'm trying to figure out if they got my pledge order.. it took them almost 2 weeks to respond to the last inquiry so we'll see where this goes 

 

Did they charge you?

I got my voucher after I pledged and paid.

If they didn't charge you there is a good chance the pledge went wrong.

If they did, you can show that transaction to them and then they will be able to hand out a voucher.

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KS charged me, but I must not have finalized my pledge in their store.  I swore I did but they dont have any record of it.

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1 hour ago, SamuraiJack said:

KS charged me, but I must not have finalized my pledge in their store.  I swore I did but they dont have any record of it.

 

If money was taken, then you could show them that transaction and ask for either a refund or letting you choose your rewards.

If it was a creditcard or Paypal transaction you could also claim and get it back at least.

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they are adding me to their 'missing backer' list and they will let me order once the website is modified again like it was for the PM

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3 hours ago, SamuraiJack said:

they are adding me to their 'missing backer' list and they will let me order once the website is modified again like it was for the PM

 

Good news!

 

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I'm really hoping these go up for sale on their store soon after fulfillment!  There are several pieces I'm mad I missed out on

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1 hour ago, NecroMancer said:

I'm really hoping these go up for sale on their store soon after fulfillment!  There are several pieces I'm mad I missed out on

 

I only didn't get the huge Coatl and the columns.

All the rest I pledged for.

 

Still considering those columns at retail though..

And I hope one of these days they will make a smaller coatl.

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