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Froggy the Great

Randomness XV: 'tis a silly place.

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1 hour ago, Glitterwolf said:

 

Red Arrows did a great show,

As did the Italians and French and Swiss.

We did a combat simulation hence the explosion...

 

Wait... You mean there are airshows without pyro?  What kind of anarchy is this??! ::P:

 

Oh wait, the only airshows I've been to were run by the military...  Or ex-military personnel, who knew how to call in favours. 

 

Still haven't seen my uncle's night pyro show though, really hope he's still doing it. 

 

1 hour ago, kristof65 said:

While the silence from Reaper is disappointing, having to raise the minimums is understandable.  I've seen shipping price increases across the board when shipping to my customers.  And just yesterday I had to listen to a retired UPS driver complain that it cost him $51 to ship a component to me for repair via UPS Ground. 

 

There's a huge difference between raising the minimum, and more than doubling it. Oh, and not saying anything at all.  I suspect people would be less frustrated if it had been properly communicated up front.  $75 USD minimum for free shipping makes it a lot harder to just put in a casual order. 

 

I still love that there's a UPS International Saver (two day express that if you're lucky is overnight) option though, as it means if you want those paints and want them now, not next week...  Unless that went poof too. 

Edited by WhiteWulfe
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38 minutes ago, WhiteWulfe said:

I suspect people would be less frustrated if it had been properly communicated up front.

 

I have raised this issue before.  It's not that change happens and is necessary, it's that people get real tired of having unpleasant surprises dropped on them.

 

- The metal dragons being dropped made sense once I found out why, but it was done AND THEY DIDN'T TELL ANYBODY

- The HD line getting dropped and some of it re-branded made sense, but they did it like two weeks before Reapercon AND two weeks before the pledge manager closed and suddenly split people's funds 3 ways.

- The DHL Army Packs being dropped AND THEY DIDN'T TELL ANYBODY

- Shipping threshold more than doubles AND THEY DIDN'T TELL ANYBODY

 

Why even have a livestream or social media?  This is the frustrating part of it for me, because Reaper doesn't understand why people get mad at them.  THIS IS WHY PEOPLE GET MAD.  

 

Some greater degree of transparency is necessary, because doing it this way increases friction between money getting from customers into Reaper's pocket.  It erodes good will.  It is a not-insignificant factor as to why my Vallejo and Warlord Games collections are growing.  And I can tell you there's a lot of people who feel a lot worse about it than I do.

 

As hobby consumers with limited budgets, we have to plan things out over some particular length of time and surprise disruptions range from annoying to devastating.  I had just begun replacing my old Pro Paints with HD in May 2018, after long deliberation about whether or not to risk buying a new whole line, and literally said to @Guindyloo  that I'm going to go for it, I think I have enough time and budget to get all the HD over 4-5 months, I'm going to risk it - but, swear to god, if they drop that line halfway through I'm done getting them, I'm walking away and never coming back.

 

Which is exactly what would have happened had my house not burned down (this making the exercise irrelevant in any case).  If I had gotten halfway through that and found myself stranded with half a paint set AGAIN (for the third time) I would have gone to Reapercon, played nice, come home, and never been seen again.  That's how mad that would have made me.  That's how much this SILENT TREATMENT and HORRIBLE SURPRISE roasts my chestnuts.  

 

As it is, it made me salty enough I'm not even going to touch the Pathfinder paints because I can't be sure how long they will be around and I'm tired of collecting OOP paint I can never replace.  

 

And this is me, Buglips, getting this upset about how this is done.  I spent my own money to send them Ed Shirts for a gag, I'm that much of a Reaper fan and want to help make things fun and great.  And I'm still one foot out the door already because of crap communication and sudden surprises.  And most of it is stuff I would understand and roll with, if it wasn't just dropped on me all the time.  I shouldn't feel like I'm on tenterhooks just trying to figure out how and when to buy stuff, and I definitely shouldn't start feeling shy about whether or not I want money to leave my wallet.    

Edited by buglips*the*goblin
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2 hours ago, Doug Sundseth said:

 

Disagree strongly. Some people are very nice nearly always. Most people are nice most of the time. A few people are often or always jerks.

 

Guess who is easy to notice and remember.

That is true. I see plenty of people who are either pleasant or just neutral everyday. But the ones I remember the longest are the rude, unpleasant, and mean ones. 

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2 hours ago, Kuroneko said:

This fellow is REALLY annoying, but his airbrush tips are really, really good and worth suffering all the nonsense he spouts. The actual good stuff starts at 2:40

 

https://m.youtube.com/watch?v=rLeWGzJbHzI

 

Ah, yea, Next Level Painting. The guy tries to come off as so hardcore, but it can be really over the top and off putting because of it sometimes. At the same time, it's still not as bad as some tutorial videos I've seen for stuff. At the very least he doesn't have obnoxious music playing throughout the whole thing and drowning out half of what he says.

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I still have some rant in the tank, so I'm making another post.  The reason I find this stuff with Reaper so particularly frustrating is because there's almost no sense of the dynamic of Anti-Hype.  Everybody understands Hype, almost nobody gives much thought to its dark cousin.  

 

Hype is easy.  You have X New Product, you announce it well in advance, you get buzz and excitement going, and sales ensue.  Right?  Reaper does this well, this is why we know about Pathfinder paints.  We don't just go to the store one day and find a surprise paint set lying there.  That would be stupid.  

 

For stuff like movies and shows, etc. Hype on its own is fine and there's no real need to think about Anti-Hype.  It's not a relevant process because the market dynamic is front-loaded.

 

Reaper, however, doesn't work that way.  Reaper is more long-tail, because they have to sustain money flow for product.  It's not just one and done.  This is why Reaper is more vulnerable to friction, but can benefit from self-achieved consumer-driven hype (i.e. I like X, so I will tell people X is great, more of X reaches more people).  This is a FREE marketing machine.

 

Anti-Hype works exactly the same way as a reverse dynamic.  Bad word of mouth spreads.  And just like announcing things in advance builds Hype, dropping things with no word builds Anti-Hype.  Really, long-standing products at their end of life should be treated like Hype except in reverse.  In that if you have to drop something, or adjust prices, or other bad news that should be announced before it takes effect.   This allows time to explain why it is necessary, and get your exsiting customer goodwill on your side to help lessen the impact of bad news.  It means that people have time to adjust their purchase plans to work around it instead of just leaving them angry and hanging.  

 

All of this frustrates me because i am strongly motivated to help introduce people to Reaper and to help direct them to find satisfying products to buy, love, and enjoy.  And Reaper is my greatest enemy when trying to do this.  I have no idea what's even going on anymore.  I have to be very careful recommending things because I can't tell how long they will even exist.  At least twice I have recommended products that no longer exist and didn't know it.

 

Anti-Hype gains ground there, friction commences.  Reaper's generating bad word-of-mouth and squandering goodwill, and it makes me mad because they're doing it for no reason.  It's a solvable issue that can be mostly eliminated.  More happy people, less friction, more spending.  

 

Another point I'd like to make is that sometimes things do, necessarily, happen by surprise and there's nothing to be done about it.  Maintaining goodwill where necessary can go a long way towards mitigating the impact of these events, and is much better than pre-priming the customer base to get mad at "yet another time the company drops the ball and frustrates us".  

 

We all want to love Reaper, we just want Reaper to maybe make it a little easier to love them.  

 

 

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4 hours ago, WhiteWulfe said:

 

I'm... "Miffed" feels appropriate enough.  At least since that won't get mod bats/hammers coming my way.  I want to say a LOT more than that.  Even worse, it was a silent update done after a silent change, and the FAQ was only updated once someone asked them on Facebook. 

 

Darsc put up a thread over here: https://forum.reapermini.com/index.php?/topic/86810-change-in-minimum-dollar-amount-for-free-delivery-on-canadian-orders/

 

Seeing that they won't even answer questions that get put up in the FAQ section, I guess silence is the new policy for some reason.  ...

 

I hate to break it to you, but radio silence has been Reaper’s habit more often than not. Many’s the time they’ve changed things without warning or announcement, not before and sometimes not even after until someone notices and brings it up.

 

They still have very generous customer service and are quick to help if something goes wrong with a product or order.  But they’re kind of terrible about advance warnings.

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6 hours ago, redambrosia said:

Some rude guy just swore at me for wishing him good luck. <_<

 

Seriously, why do I even try to be nice? These people still treat me like dirt, no matter how nice I am to them.

 

This is where it helps to speak Southern:

 

"Good luck!"

"*&%$^"

"Well bless your heart! Why don't you come back and see us some time?"

 

:rolleyes:

 

(If you need translation, I'll leave that to a native speaker. :B):)

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15 minutes ago, Pingo said:

 

I hate to break it to you, but radio silence has been Reaper’s habit more often than not. Many’s the time they’ve changed things without warning or announcement, not before and sometimes not even after until someone notices and brings it up.

 

They still have very generous customer service and are quick to help if something goes wrong with a product or order.  But they’re kind of terrible about advance warnings.

This is even more silence than usual though.  Before we used to get news of upcoming minis, sometimes posted a full month in advance.  If a question was asked and it was pushed to the FAQ section, it would actually be answered. When a certain staff member left, the Kickstarter updates went from everyone gets them (email subscribers, Kickstarter backers, and forum posts) to just posted on Kickstarter, sometimes a day or two late on their own schedule. 

 

And then there's the well worded rant/commentary that buglips posted, which summarizes a lot of my thoughts.  I won't lie, my faith in Reaper went down pretty quick when we went from "all is good, these paints will be here for quite some time" to suddenly HD is discontinued... In a timeframe when those of us living in colder climates would have to decide if it would be worth risking buying up more of our favorites, or trying to complete a set. 

 

Changes are understandable, but deliberately choosing to not tell people any reasoning behind such or provide warning makes a number of people nervous, doubly so when one country gets a slight increase (which probably could be explained to cover increased shipping costs), while another is more than doubled. 

 

Generous customer service can only help so much, especially in situations where you completely remove the whole impulse buying from the equation... $75 USD (which we might as well call $81 USD due to it being so close to a second free mini, and that $1 processing fee) is a lot harder to justify to oneself, their budget, or a spouse, since it's so much more of a hit to the wallet. 

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I now know for certain that I am NOT allergic to bee stings. 

 

Didn't think putting tape on the sides would warrant a sting, but apparently there was one elfhole of a bee. I did go get my jacket for the remaining sides but not a single bee even tried to look at my direction after that. I think that solitary bee had just been having a bad day and decided I was the straw.

 

Going to have Indian food in celebration.

 

Okay, okay. The lunch was already planned. But still...

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Home!

 

I was a long day and I will have another long day tomorrow due to the Airshow.

But it was fun to do.

And they had foodtrucks for us after the show as well..Free bratwurst, fried chicken, pasta, nasi, bacon, smoothies, pizza and salad.

Edited by Glitterwolf
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6 minutes ago, WhiteWulfe said:

This is even more silence than usual though.  Before we used to get news of upcoming minis, sometimes posted a full month in advance.

 

The fact that the "Latest News" section on the main storefront is now at the very bottom of the page is very odd as well - who scrolls to the bottom of a page to find new updates? (a page with horrifically oversized ad images that take up full screens does more to drive traffic away than anything else IMO).

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6 hours ago, redambrosia said:

Some rude guy just swore at me for wishing him good luck. <_<

 

Seriously, why do I even try to be nice? These people still treat me like dirt, no matter how nice I am to them.

We have no control over other people's action, we can only control what we do. You're an awesome person, don't ever let douchebags change that.

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2 minutes ago, IgwanaRob said:

 

The fact that the "Latest News" section on the main storefront is now at the very bottom of the page is very odd as well - who scrolls to the bottom of a page to find new updates? (a page with horrifically oversized ad images that take up full screens does more to drive traffic away than anything else IMO).

 

They aren't alone in having poor navigation. Seems to be a chronic issue on minis and hobby websites. Some more than others, but I've come to expect clunkiness. 

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1 hour ago, Doug Sundseth said:

 

This is where it helps to speak Southern:

 

"Good luck!"

"*&%$^"

"Well bless your heart! Why don't you come back and see us some time?"

 

:rolleyes:

 

(If you need translation, I'll leave that to a native speaker. :B):)

That is what I was on about with that, “have a blessed day” business. 

 

It would seem that the Southern speakers [suthern]...in these here parts...[/south]  have taken to using HABD as a blanket statement whether I have tossed any “&$*%#^” into the conversation or not. Usually I do not. 

 

Possibly I just look grouchy. 

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