ApesAmongUs Posted May 8, 2019 Share Posted May 8, 2019 The 2 lions/fu dogs on the mystic portal are keyed differently where they fit into the base, but are their arms also keyed differently? It looks like I have 2 identical arms, but the slots on the dogs looks slightly different, but I can't tell if that is a molding error or if they should be keyed differently. Quote Link to comment Share on other sites More sharing options...
Werkrobotwerk Posted May 8, 2019 Share Posted May 8, 2019 1 hour ago, ApesAmongUs said: The 2 lions/fu dogs on the mystic portal are keyed differently where they fit into the base, but are their arms also keyed differently? It looks like I have 2 identical arms, but the slots on the dogs looks slightly different, but I can't tell if that is a molding error or if they should be keyed differently. the dogs have similar but different arms. 1 Quote Link to comment Share on other sites More sharing options...
Chris Palmer Posted May 8, 2019 Share Posted May 8, 2019 (edited) Each has its respective left paw raised. And they have distinctly different key insert shapes on the bottom. And yes, each arm has a different key insert as well: Edited May 8, 2019 by Chris Palmer 2 Quote Link to comment Share on other sites More sharing options...
ApesAmongUs Posted May 9, 2019 Author Share Posted May 9, 2019 OK, so I've actually found my only mix-up so far. Looks like I don't have one that matches your one on the right. 1 Quote Link to comment Share on other sites More sharing options...
Chris Palmer Posted May 10, 2019 Share Posted May 10, 2019 Yep, definitely looks like you have a pair of the same arm. Reaper should easily be able to get that sorted for you. Quote Link to comment Share on other sites More sharing options...
Goddesstio Posted May 10, 2019 Share Posted May 10, 2019 Who do we contact, reaper customer service or go through Kickstarter? I have two figures with issues so far and trying to figure out who to go to Quote Link to comment Share on other sites More sharing options...
Chris Palmer Posted May 10, 2019 Share Posted May 10, 2019 (edited) 16 minutes ago, Goddesstio said: Who do we contact, reaper customer service or go through Kickstarter? I have two figures with issues so far and trying to figure out who to go to For all problems with the figures in your Kickstarter order, contact: [email protected] Include your order number, a description of the problem, and the figure number and the set/expansion it belongs to. (from the Kickstarter photos). Do not send photos, as that puts the email into their spam folder. Edited May 10, 2019 by Chris Palmer 1 Quote Link to comment Share on other sites More sharing options...
Ratmaster2000 Posted May 10, 2019 Share Posted May 10, 2019 Hmm, those suckers are hollow, aren't they? And that is a pretty big cavity, hmm where are my tea lights:) And I think I have some Fiber optic cable around here too, hmm how to drill holes into the ring?? 2 Quote Link to comment Share on other sites More sharing options...
Goddesstio Posted May 12, 2019 Share Posted May 12, 2019 How long does it usually take CS to answer? I've only had one experience with them and it was not good so I'm wondering if they're going to answer me at all this time. Quote Link to comment Share on other sites More sharing options...
ApesAmongUs Posted May 12, 2019 Author Share Posted May 12, 2019 In one of the first 2 KS (don't remember which), they got back to me about a missing part in 2-3 days. Quote Link to comment Share on other sites More sharing options...
ttuckerman Posted May 12, 2019 Share Posted May 12, 2019 They sent a form letter in 2-3 days for me. Have not gotten a shipping notice yet. Been about a week. Some others have had better service, but that was earlier. They are getting more requests as people inventory them. Quote Link to comment Share on other sites More sharing options...
Goddesstio Posted May 13, 2019 Share Posted May 13, 2019 I got my form letter and they say about 2 weeks, so we'll see. Quote Link to comment Share on other sites More sharing options...
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