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Reaper Bones 5: Enthusiasm and Commentary thread


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1 hour ago, Sirithiliel said:

Wonder if they have the orders figured out, or if wave 1s and 2s are scrambled in / at the very end

I just received my notifications from UPS. Nothing from Reaper or in the pledge manager yet though.

I'm wave 1.

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Finally got my package over the weekend.  While it's not as big as some of yours, it's the most I've ever gotten in one order - nearly 30lbs.

Of course I just picked up some extra work and have spent all my free time editing instead of sorting through my mountain of plastic.  And with a move immanent, I'm not sure when I'll actually get to really sit down and check everything.  Hopefully before Bones 6

 

I'm really curious to see how the new scions compare to the Genie and Efreeti from Bones 4.

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RE the waves, if the last container hadn't been delayed, orders would have gone out in the order sequence of waves. That was beyond Reaper's control.

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1 minute ago, Corsair said:

RE the waves, if the last container hadn't been delayed, orders would have gone out in the order sequence of waves. That was beyond Reaper's control.

 

i know.

 

just IMO they shouldn't say 'we will start over from the top with the delayed 1 and 2 waves' if they had no way of actually doing so, or any way of checking that they were. why promise something you cannot fulfil, or even check that you are actually fulfilling?

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I know it doesn't help, but I had the impression they really believed they were sending in waves - and because they were moving so fast, they didn't understand the issue on time to troubleshoot it properly, or to realize their "reset" was still missing something. That is, they thought they DID have the ability, and are as baffled as any of us that it isn't working (and unfortunately, given the lack of a dedicated communications person, slower to receive and process the feedback).

 

So hopefully they had a chance to figure out any gaps during the fire-marshal delay. I'll admit, I'm concerned on your behalf that they may not have a good way to realize if some Wave 1 folks like you are getting left out when they do their resets. I hate the idea that you or others might have to wait until they say all shipping is complete before getting them to check your specific order to troubleshoot it. Hopefully, you'll have a shipping confirmation by tonight; if you don't, given that you're Wave 1, that would mean they definitely still have something scrambled in their database.

 

Either way, they'll presumably do a Lessons Learned analysis after it's all done, so at least they can prevent similar issues next time.

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I just had a terrible realization. If my order ships today or tomorrow... it may be showing up next Wednesday. Next Wednesday is my 2 weeks after dose 2 vax massage. Can't camp the door during that time! 

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1 hour ago, Sirithiliel said:

 

i know.

 

just IMO they shouldn't say 'we will start over from the top with the delayed 1 and 2 waves' if they had no way of actually doing so, or any way of checking that they were. why promise something you cannot fulfil, or even check that you are actually fulfilling?

At this point I'm expecting that the Wave 1 forgotten few of us will be the last out the door, only taking heart in the fact that they have so few remaining that should be early next week the latest.

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1 hour ago, Cintra said:

I know it doesn't help, but I had the impression they really believed they were sending in waves - and because they were moving so fast, they didn't understand the issue on time to troubleshoot it properly, or to realize their "reset" was still missing something. That is, they thought they DID have the ability, and are as baffled as any of us that it isn't working (and unfortunately, given the lack of a dedicated communications person, slower to receive and process the feedback).

That's my impression as well. 
 

6 minutes ago, Kro said:

At this point I'm expecting that the Wave 1 forgotten few of us will be the last out the door, only taking heart in the fact that they have so few remaining that should be early next week the latest.

Same here, only wave 2. 

I admit to having a fear that many of those orders have somehow been marked some variation of "complete" in their database, and it won't be until they think they're done that that info comes out.  I'm not afraid that they won't deliver, just that if it is the case, how long will it take to get sorted out? 

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14 minutes ago, kristof65 said:

Same here, only wave 2. 

I admit to having a fear that many of those orders have somehow been marked some variation of "complete" in their database, and it won't be until they think they're done that that info comes out.  I'm not afraid that they won't deliver, just that if it is the case, how long will it take to get sorted out? 

 

I have had that feeling as well, like a filter got left on and it hasn't been caught yet. Staying hopeful amongst the wait, some news soon would be nice though.

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Wave 2 here as well. I suspect they'll be able to figure out if they have wrongly "complete" marked orders fairly swiftly. Perhaps not the software part, but by sheer commentary, and then discrepancy between how much stock they have left and how much they think they should have remaining.

 

It is *so* easy to make coding errors it seems. Every programmer I know, who is quite skilled, distrusts their systems to some extent or another. And me learning some sorting features on Excel recently? Yikes - also easy to mess up. I was verifying if my sorting functions worked, and it was so easy to get a result that didn't return an error, but I'd just used the wrong statement... and gotten a wrong result (I knew due to prior science - hence the ability to check).

 

Going to hazard a guess that Reaper uses a premade system and has no more than two people who can edit it; it shouldn't need editing very often. But that's a lot of pressure on one or two people if things go wrong for the sake of fixing it.

 

Took me a week to track down just a data entry error all on my own, and it seemed like plausible data by coincidence until I dug further. Fine for me in academia, not in an urgent field of study (bless all the doctors who have thousands of collaborators). Not great for time sensitive work.

 

 

Still very optimistic about having big dragon figures on the table in a month and a half though. So yay :)

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The timing of the container's arrival was out of their control, but to be fair their execution from there was not.

 

Still no shipping notice for me, alas.

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1 hour ago, Cyradis said:

I just had a terrible realization. If my order ships today or tomorrow... it may be showing up next Wednesday. Next Wednesday is my 2 weeks after dose 2 vax massage. Can't camp the door during that time! 

I watched mine via ring doorcam.. so no pirates stole  my pirate ship!

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14 minutes ago, Cyradis said:

Wave 2 here as well. I suspect they'll be able to figure out if they have wrongly "complete" marked orders fairly swiftly. Perhaps not the software part, but by sheer commentary, and then discrepancy between how much stock they have left and how much they think they should have remaining.

 

It is *so* easy to make coding errors it seems. Every programmer I know, who is quite skilled, distrusts their systems to some extent or another. And me learning some sorting features on Excel recently? Yikes - also easy to mess up. I was verifying if my sorting functions worked, and it was so easy to get a result that didn't return an error, but I'd just used the wrong statement... and gotten a wrong result (I knew due to prior science - hence the ability to check).

Yeah, my own experiences with coding errors and bugs are why I can be understanding here, but it's still so hard not to be impatient and frustrated. 

I can't even begin to tell you the number of times I've worked hours, days, weeks, even months to replicate a software problem for the engineers to the point where they can fix the bug, and they do so in 10 minutes while telling me "Yeah, I had a . (period) where there should have been a , (comma)" or "I had a O where I should have had an 0" or something like that. 

Sometimes the simplest things cause the biggest problems and yet be the hardest find.  I've seen it on the hardware side, like that one time it took 5 techs and 6 weeks to find the cause of an intermittent shutdown/reset in a roll over car wash machine.  Finally traced it to a loose fuse socket.  Three seconds to fix with a pair of needle nose pliers. 

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2 minutes ago, amuller33 said:

I watched mine via ring doorcam.. so no pirates stole  my pirate ship!

 

Apartment life. They'd leave a note on the door and tell me to come pick it up. Not sure my bike will be able to handle it. >.>

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