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Randomness XVII: The Madness of the Quorum


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5 hours ago, Green Eyed Monster said:

Ever have one of those days where it feels like you got up in the wrong universe?

GEM

 

Wait... does that mean there's a RIGHT universe?  Somewhere? 

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Announcing the arrival of Baby Hamster!

I said goodbye to Lucy this afternoon. It was time. She went peacefully.   She was a good girl.

The lovely piece I commissioned from @kristof65's wife arrived safely!            EDIT: This picture doesn't show it, but some of the glass pieces are iridescent.  

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51 minutes ago, alchemist said:
6 hours ago, Green Eyed Monster said:

Ever have one of those days where it feels like you got up in the wrong universe?

GEM

 

Wait... does that mean there's a RIGHT universe?  Somewhere? 

 

Latest physics and Quantum Theory was going on about an infinite number of universes barely differing from each other ...presumably all of them similarly wrong. 

 

 

Brainiacs thinking about Branes...

 

 

 

6 hours ago, Green Eyed Monster said:

Ever have one of those days where it feels like you got up in the wrong universe?

GEM

Not really. But I have had days where I have later realized I would have come out ahead if I had never gotten out of bed.

 

Dreams on the other hand: those are frequently set in an alternate universe...the house I live in is on a hill in that other existence. For starters. 

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9 hours ago, OneBoot said:

Whoever came up wih the phrase "dirt cheap" never had to buy 20 cubic yards of garden soil. 

 

The dirt currently sitting in our driveway cost roughly what we spent on the last 4 Bones KS combined. ...Okay, maybe the last 3.

 

It's a good thing one of our goals for our garden isn't to save money on produce, because we'd not hit that point until after we're both retired, probably. <_<

 

Huzzah! 

--OneBoot :D 

Ah, but you see, you aren’t paying for dirt! You’re paying for top soil! The difference is priceless.
 

6 hours ago, kristof65 said:

<sigh>

TL/DR: Do NOT leave your credit/debit card in the card reader! Take it out when the system tells you to. 

 

Explanation and rant hidden to spare those whom aren't interested in hearing another car wash story.  This does slightly relate to the previous conversation here about feature creep breaking things. 
 

  Hide contents

 

So the reason I haven't been around much lately is due to a new product roll out for US sites - specifically, coin doors and tellers that can use the tap and chips on credit cards.  You know, the same stuff that the big box stores/restaurants had to implement a couple of years ago.  It's been harder for the car wash market because a) most car washes are small businesses, b) the upgrades are expensive, and c) chip card readers that can withstand the harsh car wash environment AND work with US merchant processing platforms are hard to find. 

Whitefish MT was chosen as the first US site because it's only 6 hours from Calgary, and the original idea was that the techs from there could drive down to the site as needed.  When the border got shut as a result of the pandemic, the site owner was asked if he would either delay or accept the tried and true mag stripe technology (at no expense to him) until the border opened back up.  We knew he wouldn't accept the delay, but were surprised at how vehement he became to getting the "lesser" technology.  Lots of screaming about "not getting what I paid for!"

 

As a result, I've now spent several weeks in MT and I'm getting sick of hotels, planes and airports

After fighting a bunch of hardware issues to even get the thing to work correctly, last week was about upgrading the system and tweaking it to deal with users doing stupid things we didn't anticipate.   On Thursday, it looked like we had accomplished that - everything we had seen a customer do "wrong" we had addressed - cards in backwards, tapping too fast, pulling their card out too soon, putting their card in too early, leaving their card in the reader, etc.

I left there Friday morning feeling pretty good. 

And then came a bigger idiot on Easter Sunday.

Someone left their credit card in the card reader in one of the self serve bays, despite the messages the system gave them to remove it.  Sunday was the first day the site had run unattended, so no one was around to catch this, and being Easter with not so great weather, no other customers found the card.   So the card sat there for hours.  The bay would detect the card in the reader, authorize it, and eventually start the bay, because of a feature implemented to deal with people who didn't want to remove the card until the bay started.  Then, because of another feature implemented because people weren't putting the system at stop to stop the charging, the auto stop feature would kick in at about a minute.  Then after it reset itself, it would notice there was a card in the reader.  Lather Rinse Repeat.

It did this for over 90 minutes until it finally crashed the system because this was processing transactions faster than even the busiest day would be.  There were around 50 $2 charges on this single card, each with a $20 pre-auth, plus a crap load of declines. Why the card holder's bank didn't throw up a red flag sooner than that, I have no idea. 

Been in a meeting all morning brainstorming ideas on how to fix that without breaking something else AND in a way that doesn't involve me going back to MT any time soon.  On the upside, the engineer said that it was a good stress test of the system that revealed some valuable data to him on how to make it more robust for busy sites. 

 

 

Pft! The idiot who left their card in there deserves to pay all those charges. What a moron!

 

1 hour ago, alchemist said:

 

Wait... does that mean there's a RIGHT universe?  Somewhere? 

I always imagine a Ghibli universe would be “right”.

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Found a good reason for Dark mode on the forum. My computer likes to come out of sleep whenever I get a email as I don't log off. Always nice not having a blinding screen on at random times.

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8 hours ago, kristof65 said:

 yet somehow we're supposed to have anticipated everything possible in a first gen product? 

 

Oof. I feel ya, though on a much smaller scale at my work.

 

TL;DnR: Troubleshooting future problems is hard. Troubleshooting problems you don't know even exist because you aren't familiar with the system you are future-troubleshooting gives one a right headache. 

 

I have, as I might have mentioned before, somehow become The One Who Writes The Desk References With Pretty Pictures, because that is apparently an uncommon skill at my work? Anyways, with the latest one, I've hit a new level: I just finished writing a desk reference for something I wasn't even really trained on at all! :bday:

 

I was "trained" (if you can call 20 minutes of someone demonstrating while I frantically took notes training) on how to enter Covid vaccination forms into our medical record database program, which is not only a new system to me, but I've never dealt with vaccination stuff before. It's fairly straightforward, even though there are a few dozen fields that need to be filled out and/or selected from a menu. Not complicated, just tedious.

 

One of my supervisors apparently thought I'd already written a desk reference for how to do this. When she asked me where she could find it, I of course couldn't respond with "Uuuhhh... nobody ever told me I was supposed to write a desk reference for something I was taught how to do 3 days ago, but at this point I guess I really should start expecting it :lol: :lol: *insert several more laughing emojis*." Instead I stated that I'd recently completed a different desk reference, not this one, but I could start on it later that day. As I was working on it, I started to have a growing thought that what she wanted/needed and what I had been taught might not align.

 

So I sent an email seeking clarity on whether she wanted a reference for how to enter Covid vaccinations, or ALL vaccinations.

 

Guess what the answer was? :lol: :zombie:

 

Cue my spending the next few hours poking and prodding ALL THE BUTTONS and essentially teaching myself how to enter other vaccinations into the system. It's really a very spiffy program, it will only show fields that are relevant to what you already entered, which is amazing for regular use but it made writing this desk reference a right pain, since it meant I had to go through EVERY. SINGLE. OPTION. to see which fields showed up under what conditions. At some point I just sort of threw my hands up, listed the most common fields (with pictures), and tossed in a sentence at the top of the page saying to contact a supervisor for more detailed guidance.

 

Definitely not my tidiest work, and I really don't like delivering what feels like an unfinished product. I prefer to know a product/system really well before I make a reference for it, because that way I can predict where people are most likely to have trouble/mess things up, and provide guidance to help avoid or mitigate that. There's no way I could have done it in this case, thought, since I hit the point where I simply don't know what I don't know. *shrug*

 

3 hours ago, redambrosia said:

Pft! The idiot who left their card in there deserves to pay all those charges. What a moron!

 

Could have been a parent whose kid just barfed in the backseat; distractions happen sometimes. I've done it once before myself, but I was lucky that the customer behind me came running after me with my card, or I'd have just driven off without it.

 

Huzzah!

--OneBoot 😄

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12 hours ago, Green Eyed Monster said:

Ever have one of those days where it feels like you got up in the wrong universe?

GEM

The tentacles may have given it away, yes.

 

Speaking of - why does Megan have a winged mind flayer on her side of the desk?

 

And where did she get it?

 

The Auld Grump

Edited by TheAuldGrump
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Ramble about medical stuff below:

 

Spoiler

Had my quarterly Botox appointment today. I am nervous because he doesn't want to do Botox again in 3 months. He just wants to do a follow up. This is due to his concern over the cost of the Emgality shot that is about $600USD/month. He does not think we have the means to get it which we don't but it is getting paid for by my mother-in-law who is a very caring and giving woman. Currently, Husband is going to school for medical coding online. So neither of us have a job and I'm trying to start a business.

 

So my in-laws are supporting us fully at this time. They give us enough money to cover groceries and bills and a few luxuries. The house is paid for in his mother's name which was done well before we moved in. I'm worried if the doctor somehow found out I get the strong vibe from him that he would report us to insurance or something and cause problems. We both are on multiple medications some are much more expensive than the one shot a month. Like things that cost several thousand dollars a piece. We would definitely not be able to do that.

 

We don't have the option to change doctor's as he's the only headache specialist...I want to say in the area but I have to drive an hour plus to get to the office. The other specialists are in Seattle which I've been to like twice since we've moved here because my car anxiety gets too bad to ride for that long.

 

Had more but lost it. It is late. Going to bed soon. Hoping to have a better week ahead.

 

TLDR: I do not like this doctor Sam I Am. I do not like him here or there. I do not like him anywhere.

 

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2 hours ago, OneBoot said:

I really don't like delivering what feels like an unfinished product. I prefer to know a product/system really well before I make a reference for it, because that way I can predict where people are most likely to have trouble/mess things up, and provide guidance to help avoid or mitigate that.

If you wrote a desk reference that covered every. last. use. case. you would be dispensable. Your goal is to be indispensable.

 

Just put a date on it. And under the date label it Revision 1.

Make that info part of the page header so that it is tagged on every page.

 

Six months from now, do revision 2.

They will change and update the software periodically. You will be indispensable.

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14 hours ago, kristof65 said:

Sunday was the first day the site had run unattended, so no one was around to catch this, and being Easter with not so great weather, no other customers found the card

Did the car wash bay cake itself in ice?  (How not so great was the weather?)

 

If this happened again, but at below freezing temps, do these units have fail-safes to prevent them from turning into ice sculptures?

 

Did the poor card holder get any of the charges reversed/refunded?  

(Curious to know who winds up eating the costs.)

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3 hours ago, Lord of the Dish Pit said:

I am no longer besieged by chocolate bunnies. 

BUUUURRP!

 

 

...you're welcome.

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Tuesday Trivia for April 6th:

  • 1652 – At the Cape of Good Hope, Dutch sailor Jan van Riebeeck established a resupply camp that eventually became Cape Town.

  • 1869 – Celluloid was patented by John Wesley Hyatt.

  • 1896 – In Athens, the opening of the first modern Olympic Games was celebrated 1,500 years after the original games were banned by Roman emperor Theodosius I.

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Woke up at about 3:30 this morning. It's now 6:30.

 

I've been doing research into business stuff for about an hour and have gotten no further than where I started. I have to call the city sometime soon (hopefully sooner than soonTM) to figure out if I need some permits/special city licenses. I am in an unincorporated area of town so I'm not sure I actually do. It's pretty important that I figure out because it's about another $200 if I do need them.

 

I should also probably paint today. Or at least get upstairs and organize broccoli. I need to make myself a packing area, print some business cards and address labels, and general cleaning.

 

TLDR: Lots to do today, not enough sleep.

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